the dynamics of conflict part 3- managing the team - handout€¦ · • conflict resolution &...

THE DYNAMICS OF CONFLICTManaging the Team

Presented by: Candice Gottlieb-Clark Dynamic Team Solutions

@MediationGirl

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• President of Dynamic Team Solutions, an organization whose mission is to improve leaders, strengthen teams and enhance the functionality of your business.

• Master’s Degree in Counseling and Certified in the fields of Counseling, Mediation, and Executive Coaching.

• A frequent speaker and writer on topics of leadership, teamwork, and conflict management. Candice has been published in multiple professional and online journals and maintains a blog to educate others.

• Find us at www.DynamicTeamSolutions.org

Today’s PresenterCandice Gottlieb-Clark

• Qualities that Build (or destroy) a Team• Best Practices for Managing

‒Communication‒Conflict‒Teamwork

• Role of Leaders• Skills/Strategies – Building Dynamic Teams!

Agenda

Communication Challenges

• Information Sharing / Transparencyvs.

• Information Withholding – Caution– Protect– Control

• Death to Teamwork

Communication Challenges

“Lies and silences carry their own kinds of truth. You can learn a great deal about a

person’s character and motives through what they choose to withhold from you.”

- Beau Taplin // Lies & Silence

Incomplete Communication

Ask someone else to work with you on that.

What to Communicate?

Statement

Reasons

Opinions

Discussion

Ask someone else to work with you on that.

Because I know it’s important and I don’t have the time as I’ll be working on the Abrego project for the next 3 weeks.

I think if you and Rebecca collaborate on this it will be stellar. I’ve also asked Jim from my team to step in and help.

Is there anything you need from me? Are you comfortable working with Jim? Do you have any concerns we need to address?

Statement

Reasons

Opinions

Dialogue and

Discussion

How You Communicate

Improving Communication

Communication and Teamwork

Thorough Communication

Information is Shared

Clear / Easy to Understand

Invites Dialogue and Discussion

(maybe)Ask Challenging Questions

Communication and Teamwork

Leadership

Thorough Communication

Information is Shared

Clear / Easy to Understand

Invites Dialogue and Discussion

(maybe)Ask Challenging Questions

Creating Dynamic Teams

Starts with Leadership

• Identify the desired behavior• Model the behavior• Reinforce It• Require It

Fight or Flight

Responses to Conflict

Problems with Confrontation• Aggressive• Intimidates• Creates More Tension • Leads to “Quick-Fix” Solutions

Confrontational Personalities

Confrontational Personalities

Good things about Confrontation...• Comfortable with conflict• Put issue on the table• Want to resolve it• Usually honest about the

problem

Adapting With Confrontational Styles

Changes for Confronters• Style of their Approach • Willingness to Discuss (Ask Questions!)

Steps others can take:• Ask them to slow down• Give full attention • Let them know you have thoughts to share

Problems with Avoidance• Issues fester and grow• Dishonesty about the problem • Passive-Aggressive behaviors• You can’t fix what you can’t see

Avoidant Personalities

Avoidant Personalities

Good things aboutAvoidance...• Quiet, won’t disrupt others• Controls how much things escalate • Things may get better• No work involved or time wasted• Issue may not re-occur

Adapting With Avoidant Styles

Changes for Avoiders:• Willingness to Approach (Share Perspectives) • Broaden Viewpoint

Steps others can take:• Encourage them to share opinions • Minimize their fear – calm voice, etc.• Engage them in a discussion

PROBLEMS

Communication and Conflict

• Loud• One-sided• Demanding• Blaming• No discussion

Confrontational Avoidant• Body language (silent)• One-sided• Makes assumptions• Deflects the issues• No discussion

SOLUTIONS• Two-Way Communication• Offer Full Details and Information

• Reasons• Opinions

• Encourage Input• Seek to Understand • Discussion Oriented

Communication and Conflict

Conflict Maturity and Teamwork

Leadership and

Ask (invite) Challenging Questions

Look for Divergent Points of View

Own Your Mistakes

Give and Accept Feedback

Offer Ideas and Solutions

Communication

Dynamic Teamwork

Leadership,

Offer Recognition

Help others Willingly

Keep Commitments

Celebrate as a TEAM

Communication and Conflict Maturity

Start Taking Steps to BuildCommunicationConflict Awareness and MaturityTeam Collaboration

Support Leaders on this Quest

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• Team Building & Development• Executive & Leadership Coaching• Conflict Resolution & Management• Training and Retreats

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