the importance of data-driven decision making•8/6/2018 • 1 software for smarter operations the...

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Software for smarter operations

THE IMPORTANCE OF DATA-DRIVEN

DECISION MAKING:WHAT TO EXPECT FROM

YOUR CMMS

Today’s Agenda

P A R T O N E Welcome and IntroductionsP A R T T W O Data, Data, Data

P A R T T H R E E Mobile

P A R T F O U R Bridging The GapP A R T F I V E Closing + Q&A

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E D U C A T I O N

SOFTWARE TO SOLVE EVERY CHALLENGE THAT COMES YOUR WAY

WORK & ASSETMANAGEMENT

EVENTMANAGEMENT

ENERGYMANAGEMENT

TECHNOLOGYMANAGEMENT

WORK & ASSET™

CAPITALFORECASTING™

FACILITYSCHEDULING™

COMMUNITY USE™

PUBLISHING™

TRIPPLANNING™

ENERGY ACCOUNTING™

IT ASSETDISCOVERY™

MDM™

UTILITY BILL POPULATION™

HELP DESK™

35 MillionWork Orders

500,000Buildings

10 Billion+GSF in Space

500+Employees

97%Client

Satisfaction Rate

10,000+Clients

Millionsof Users

18+ Yearsof Operations Data

DUDE NATION$2 Billion

Energy Consumption Tracked

100,000Facility Schedules

1 MillionIT Assets

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› 11.2 Million Square feet

› 90,000 Students

› 258 FTEs in Facilities (160 Mechanics)

› Around 70,000 WOs/Year

› 96 Schools

› 348 Sq. Mile County with 475,000 people

Data, Data, Data

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Why is data important?

PERCEPTIONGAP

ACTUAL NEEDS WHAT OTHERS THINK YOU NEED

Have you ever asked for money or staff?

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Asking “four” more

1.

2.

3.

4. Present your request for staff and money MOST PEOPLE START HERE

Asking “four” more

1.

2.

3.

4. Present your request for staff and money

(Start here and the answer is usually NO)

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Asking “four” more

1. Improve/change your image

Do you have a perception gap?

Asking “four” more

PERCEPTIONGAP

ACTUAL NEEDS WHAT OTHERS THINK YOU NEED

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Asking “four” more1. Improve/change your image

2. Establish a respected methodology

VS

Asking “four” more

1. Improve/change your image

2. Establish a respected methodology

3. Educate the decision makers and influencers

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Asking “four” more1. Improve/change your image

2. Establish a respected methodology

3. Educate the decision makers and influencers

4. Present your request for staff and money

What data is important?

› Key Performance Indicators (KPIs)

› Metrics used to track factors important to running your organization

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The value of KPIs

5 KPIs PWCS Cares About

1. Building Assets: Current Replacement Value (CRV) and Facility Condition Index (FCI)

2. PM/WO Ratio

3. Hours/Employee/Week

4. % of WO with Data Quality

5. Work Coming in, Work Getting Closed out, Status of the Backlog

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What data is important?

› Key Performance Indicators (KPIs)

› Metrics used to track factors important to running your organization

› Benchmarking

› Reference points used to measure performance

How do you compare to peers?

› Similar enrollment size, number of FTEs, and geography

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How should you use your data?

› Prove points for you!

› Know your audience

› Make it relatable

› Remind them what they don’t know

Mobile

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Why Mobile?

› “Mobility” goes beyond mobile devices –it’s about empowering employees to do their jobs

› Free yourself from mundane, unnecessary tasks

› Mobility means not having to rely on a set workstation

Mobility and Data

Without Mobile

Coordinator Overwhelmed with documents and trying to get organized

Paper Usage Heavy usage of paper with limited access to the data (long paper trail)

Day to Day Operations

Technicians are stuck relaying information while the coordinator is tasked with inputting it all

Results Little time to address new tasks that “pop up”Stuck playing telephone tag

With Mobile

Coordinator Strategic without relying on paper

Paper Usage None!

Day to Day Operations

Technicians input the data while the Coordinator moderates and curates it to ensure quality standards

Results Coordinators gain 20 hours/week300% increase in data collected

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Mobility and Data

› With all that extra data…

• Get budgeting information

• Better assess your assets

• Make better resource decisions

• Get real-time responses and answers

Bridging The Gap

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What is the gap?

› Every month, 250,000+ Americans celebrate their 65th birthday

› 50% of facilities management expected to retire in the next 10 years

What could fall through the gap?› A lot of things… including irreplaceable data

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How do we close the gap?

Proper Tools Equip Success

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Your CMMS should…

› Capture and transfer data to bridge the gap

› Empower a mobile and efficient workforce

› Equip you to make data-driven decisions

CLOSING STATEMENTS

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Q&A

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THANK YOU!Please reach out with any additional questions!

11000 REGENCY PKWY #110CARY, NC 27518

@DudeSolutions

DudeSolutions.com

866.989.3833