the importance of data-driven decision making•8/6/2018 • 1 software for smarter operations the...
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Software for smarter operations
THE IMPORTANCE OF DATA-DRIVEN
DECISION MAKING:WHAT TO EXPECT FROM
YOUR CMMS
Today’s Agenda
P A R T O N E Welcome and IntroductionsP A R T T W O Data, Data, Data
P A R T T H R E E Mobile
P A R T F O U R Bridging The GapP A R T F I V E Closing + Q&A
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E D U C A T I O N
SOFTWARE TO SOLVE EVERY CHALLENGE THAT COMES YOUR WAY
WORK & ASSETMANAGEMENT
EVENTMANAGEMENT
ENERGYMANAGEMENT
TECHNOLOGYMANAGEMENT
WORK & ASSET™
CAPITALFORECASTING™
FACILITYSCHEDULING™
COMMUNITY USE™
PUBLISHING™
TRIPPLANNING™
ENERGY ACCOUNTING™
IT ASSETDISCOVERY™
MDM™
UTILITY BILL POPULATION™
HELP DESK™
35 MillionWork Orders
500,000Buildings
10 Billion+GSF in Space
500+Employees
97%Client
Satisfaction Rate
10,000+Clients
Millionsof Users
18+ Yearsof Operations Data
DUDE NATION$2 Billion
Energy Consumption Tracked
100,000Facility Schedules
1 MillionIT Assets
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› 11.2 Million Square feet
› 90,000 Students
› 258 FTEs in Facilities (160 Mechanics)
› Around 70,000 WOs/Year
› 96 Schools
› 348 Sq. Mile County with 475,000 people
Data, Data, Data
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Why is data important?
PERCEPTIONGAP
ACTUAL NEEDS WHAT OTHERS THINK YOU NEED
Have you ever asked for money or staff?
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Asking “four” more
1.
2.
3.
4. Present your request for staff and money MOST PEOPLE START HERE
Asking “four” more
1.
2.
3.
4. Present your request for staff and money
(Start here and the answer is usually NO)
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Asking “four” more
1. Improve/change your image
Do you have a perception gap?
Asking “four” more
PERCEPTIONGAP
ACTUAL NEEDS WHAT OTHERS THINK YOU NEED
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Asking “four” more1. Improve/change your image
2. Establish a respected methodology
VS
Asking “four” more
1. Improve/change your image
2. Establish a respected methodology
3. Educate the decision makers and influencers
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Asking “four” more1. Improve/change your image
2. Establish a respected methodology
3. Educate the decision makers and influencers
4. Present your request for staff and money
What data is important?
› Key Performance Indicators (KPIs)
› Metrics used to track factors important to running your organization
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The value of KPIs
5 KPIs PWCS Cares About
1. Building Assets: Current Replacement Value (CRV) and Facility Condition Index (FCI)
2. PM/WO Ratio
3. Hours/Employee/Week
4. % of WO with Data Quality
5. Work Coming in, Work Getting Closed out, Status of the Backlog
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What data is important?
› Key Performance Indicators (KPIs)
› Metrics used to track factors important to running your organization
› Benchmarking
› Reference points used to measure performance
How do you compare to peers?
› Similar enrollment size, number of FTEs, and geography
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How should you use your data?
› Prove points for you!
› Know your audience
› Make it relatable
› Remind them what they don’t know
Mobile
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Why Mobile?
› “Mobility” goes beyond mobile devices –it’s about empowering employees to do their jobs
› Free yourself from mundane, unnecessary tasks
› Mobility means not having to rely on a set workstation
Mobility and Data
Without Mobile
Coordinator Overwhelmed with documents and trying to get organized
Paper Usage Heavy usage of paper with limited access to the data (long paper trail)
Day to Day Operations
Technicians are stuck relaying information while the coordinator is tasked with inputting it all
Results Little time to address new tasks that “pop up”Stuck playing telephone tag
With Mobile
Coordinator Strategic without relying on paper
Paper Usage None!
Day to Day Operations
Technicians input the data while the Coordinator moderates and curates it to ensure quality standards
Results Coordinators gain 20 hours/week300% increase in data collected
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Mobility and Data
› With all that extra data…
• Get budgeting information
• Better assess your assets
• Make better resource decisions
• Get real-time responses and answers
Bridging The Gap
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What is the gap?
› Every month, 250,000+ Americans celebrate their 65th birthday
› 50% of facilities management expected to retire in the next 10 years
What could fall through the gap?› A lot of things… including irreplaceable data
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How do we close the gap?
Proper Tools Equip Success
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Your CMMS should…
› Capture and transfer data to bridge the gap
› Empower a mobile and efficient workforce
› Equip you to make data-driven decisions
CLOSING STATEMENTS
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Q&A
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THANK YOU!Please reach out with any additional questions!
11000 REGENCY PKWY #110CARY, NC 27518
@DudeSolutions
DudeSolutions.com
866.989.3833