the importance of emergency medical service communication n communicate patient information n...

The Importance of The Importance of Emergency Medical Service Emergency Medical Service

CommunicationCommunication

communicate patient informationcommunicate patient information provide contact with medical provide contact with medical

controlcontrol control and coordinate scene control and coordinate scene

activityactivity

The Role of Emergency The Role of Emergency Medical CommunicationsMedical Communications

links caller with dispatchlinks caller with dispatch links dispatch with proper EMS links dispatch with proper EMS

personnelpersonnel links field EMS personnel with med. links field EMS personnel with med.

controlcontrol links with receiving hospital stafflinks with receiving hospital staff

Functions of the Functions of the Emergency Medical Emergency Medical

DispatcherDispatcher

takes in-coming takes in-coming callscalls

alerts and directs alerts and directs appropriate appropriate responseresponse

keeps track of keeps track of ongoing ongoing communicationscommunications

gives pre-arrival gives pre-arrival instructionsinstructions

The Role of the EMD in an The Role of the EMD in an EmergencyEmergency

an important part of the an important part of the emergency medical teamemergency medical team

the first contact a caller hasthe first contact a caller has initiates emergency systeminitiates emergency system chose and administer correct pre-chose and administer correct pre-

arrival instructionsarrival instructions

Pre-arrival InstructionsPre-arrival Instructions

provides immediate assistance provides immediate assistance while help is on the waywhile help is on the way

provides updated information to provides updated information to responding personnelresponding personnel

may be life saving in critical may be life saving in critical incidentsincidents

provides emotional support for the provides emotional support for the caller and victimcaller and victim

Computer Aided DispatchComputer Aided Dispatch

allows for faster allows for faster response timesresponse times

boosts system boosts system productivityproductivity

allows for more allows for more information to be information to be received in the received in the fieldfield

Features of CAD Features of CAD

allows for multi-level responseallows for multi-level response recommendations for appropriate recommendations for appropriate

response unitresponse unit gives cross streets from address gives cross streets from address

informationinformation able to look prior historyable to look prior history

Time of ResponseTime of Response

goal is to have a ten goal is to have a ten minute scene timeminute scene time

Tx more likely to be Tx more likely to be successful within successful within the “golden hour”the “golden hour”

EMD receives call EMD receives call and dispatches unitand dispatches unit

unit arrives on unit arrives on scene, treats, and scene, treats, and transports transports

Why 9-1-1?Why 9-1-1?

Meets public Meets public requirementsrequirements– brief, easily brief, easily

rememberedremembered– dialed quicklydialed quickly

unique numberunique number– never been used never been used

as an area code, as an area code, office code, or office code, or service codeservice code

Types of 9-1-1 Systems-Types of 9-1-1 Systems-StandardStandard

capable of capable of connecting caller connecting caller to dispatchto dispatch

the opportunity the opportunity for calling back is for calling back is limited or not limited or not availableavailable

possible gives possible gives calling phone #calling phone #

Types of 9-1-1 Systems-Types of 9-1-1 Systems-EnhancedEnhanced

gives address and gives address and phone # of calling phone # of calling partyparty

gives history of gives history of prior callsprior calls

able to call phone able to call phone # back# back

9-1-1 History9-1-1 History

Picture used by permission from 911 Dispatch Monthlyto visit their web site click here www.911dispatch.com

9-1-1 History9-1-1 History

proposed Jan. 12, 1968 by AT&Tproposed Jan. 12, 1968 by AT&T implemented Feb. 16, 1968 implemented Feb. 16, 1968

with first call in the U.S.with first call in the U.S. universal emergency # in the universal emergency # in the

U.S.U.S. connects callers with a dispatch connects callers with a dispatch

centercenter

Picture used by permission from 911 Dispatch Monthlyto visit their web site click here www.911dispatch.com

9-1-1 History Continued9-1-1 History Continued

by 1976, 911 covered ~17% of the by 1976, 911 covered ~17% of the populationpopulation

by 1979, 911 covered ~26% of the by 1979, 911 covered ~26% of the populationpopulation

by 1987, 50% of the population was by 1987, 50% of the population was coveredcovered

today, 911 covers ~95% of the today, 911 covers ~95% of the populationpopulation

Click here to learn more

Click here to visit the MN Dept. of Administration

U.S. daily 9-1-1 callsU.S. daily 9-1-1 calls

1985--5301985--530 1986--17801986--1780 1987--32941987--3294 1988--65281988--6528 1989--118121989--11812 1990--162051990--16205 1991--219391991--21939

See www.wow-com.com

1992--346341992--34634 1993--424421993--42442 1994--490701994--49070 1995--549591995--54959 1996--591801996--59180 1997--836091997--83609 1998--980971998--98097

U.S. daily 9-1-1 callsU.S. daily 9-1-1 calls

See www.wow-com.com

9-1-1 vs. 3-1-19-1-1 vs. 3-1-1

implemented for implemented for non-emergency non-emergency callscalls

reduces 9-1-1 reduces 9-1-1 callscalls

reduces response reduces response timetime

reduces 9-1-1 reduces 9-1-1 busy signalsbusy signals

Visit 911 Dispatch Monthly

Visit www.911dispatch.com

LinksLinks http://www.http://www.emsmagazineemsmagazine.com.com http://www.911dispatch.comhttp://www.911dispatch.com http://www.nena9-1-1.orghttp://www.nena9-1-1.org http://www.wow-com.comhttp://www.wow-com.com

THE ENDTHE END

The Out-takesThe Out-takes

Stop calling me...Stop calling me... I talked to you 10 I talked to you 10

times already times already today!today!

Ha Ha Ha Ha Ha Ha Ha Ha Ha Ha HaHa

More Out-takesMore Out-takes

I’m hungryI’m hungry But we can’t But we can’t

leaveleave If only people If only people

would use 3-1-1 would use 3-1-1 for non-for non-emergencies!emergencies!

THE ENDTHE END

(for real)(for real)