the knowledge society, charters and standards

The Knowledge Society, Charters and Standards

Chris Price

Director, Digital Development and Communities

BirminghamBirmingham is a globalcity, vibrant and dynamic,with a local heart

Birmingham is the largestsingle authority with the Youngest population of

any major European city and

itsdiversity is a key

strength.

Population: about 1,000,000

30% under 20

Density: 3,739 per km² Ethnicity: 70.4% White

2.9% Mixed19.5% S.Asian6.1% Black0.5% Chinese

Birmingham City context

Time of Transformation– radical change in service

provision

– disruptive technologies

People and Business outcomes– the technology is

necessary but not sufficient

• Digital Birmingham is an alliance of commercial, public, community and voluntary organisations united to bring the benefits of digital technologies to citizens, communities and businesses

• Our aim is to make Birmingham a leading digital city in Europe by 2010

•The Executive Board is chaired by the Deputy Leader with wide cross-sector membership

• Connectivity – All citizens and businesses able to access

appropriate digital technologies– Free and full wifi enabled city centre

• Content– All able to access personalised information

and services through their channels of choice (information mesh)

– birmingham bulletin email to over 100,000

• Capability (skills)– All able to extend skills through e-learning– 450 families connected through community

network in one of the poorest areas

What is Digital Birmingham doing

• British Telecom - wireless cities project

• Their investment – using City lampposts

• Non exclusive, nominal cash but city benefits– Service trials– Free Information Zone

a test bed for multi channel information access

Exciting things to do in June including Don Giovanni and Tosca all free on the big screen.

Live Music and entertainment at National Veteran's week. Creeply Crawlies event at Woodgate Valley County Park – An exciting ‘How to Improve the World' exhibition at Birmingham Museum and Art Gallery. And remember all kids swim for free at all Birmingham swimming pools for a list of exciting things to do in June click here.

Family Learning

• Birmingham 100%

e-govt compliant in 2004– Met Govt targets √

– Improved services X

• For the customer– It didn’t match their

lifestyle

– It didn’t match their needs

– It didn’t change services

What is a digital city

Birmingham a leading digital city in Europe by 2010

Households with selected ICT, UK

Office of National Statistics 2007

Customer empowermentTransformed services

PublicService

Information

Data

Citizens

Push

Pull

• Birmingham 100%

e-govt compliant in 2004– Met Govt targets √

– Improved services X

• New approach– Citizen centric

– Joined up

– Transforming

• Digital Charter based on outcomes for 7 stakeholder groups

What is a digital city

Birmingham a leading digital city in Europe by 2010

The BirminghamDigital Charterapproved by City Council

European Charter of Rights

• Rights to access• 1 Public internet access points• 2 Security and privacy of personal information

• Rights to education and training• 3 Basic skills for services and information through ICT• 4 Personalised assistance• 5 Lifelong e-learning platforms

• Rights to online information• 6 Access to best quality information• 7 Access online regardless of disabilities

• Rights to online participation• 8 Right to participate through ICT platforms• 9 Public administration feedback on online consultation

E-rights

Charter

ConnectionAccess

Channels

ContentKnowledge

Capacity

Rich coverage

CapabilityTalent

Skills/Learning

Investment

Resident Learner Public Services

Business Worker

Community

(Visitor)

1 Public access points

7 Access for all abilities

1

7

1

7 7

1

7

2 Data Privacy

6 Info access

8 Participation

9 Feedback

2

5 e-learning

platform

2

6

8

9

2 2

6

8

9

3 Basic skills

4 Personalised assistance

3

4

3

4

3

4

Options

ConnectionAccess

Channels

ContentKnowledge

Capacity

Rich coverage

CapabilityTalent

Skills/Learning

Investment

SustainableThriving – economic

- health

Surviving – environmental

InclusiveDiverse

All channels

Listening

InnovativeCreative

Vibrant

Carbon neutrality –smart buildings and travel

Mobile/flexible working

Wifi partnerships

Home care technology

Free public connection

Digital switchover

Universal home access

Video links on demand (fibre)

Supporting enterprise eg business out of a box

Information mesh

Cultural developments

My Birmingham

Digital film and media economy

Citizen card

City campus e-Participation

Young champions

Start-up park (Digital Valley)

A common view of a digital city? • Is it defined from the citizen viewpoint?

– HANDS project – Their choice (pull not push)– User journeys (service not internet)

• Is this about city administration only?– Health, Police/Fire, Travel?

• Can there be a standard?– E-rights award/Benchmarking?– Can we agree a framework?

• Why bother? Is there a business case?– Sharing experience/Joint development or procurement– Enjoyable visits?

• Or should we just get on and meet our local needs