the pointzero vision introduction (includes quality supervision overview)

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the PointZERO® vision

Introduction

Rik Marselis 7 March 2014

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After 70 years of IT experience…

70% of all IT-projects are not successful

30% - 40% of all IT-work is rework

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What triggers?

•  Questions that trigger: –  Are your customers complaining about your services

or products?

–  Are your employees dissatisfied?

–  Are your budgets insufficient?

–  Are your schedules overrun?

–  Does every day bring new misfortune?

•  If you have answered one question with “Yes”, there may be an itch.

•  If you have multiple affirmatives, there may be a structural problem in the organization.

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Many people still live in a V-model-world

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The Application Lifecycle model of PointZERO

Forget the V-model, the Application Lifecycle model is todays view on your lifecycle-activities

This lifecycle shows activities.

These activities can be done

sequentially (e.g. waterfall) or

in parallel (e.g. agile).

Each activity is important, you can’t skip any.

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So we performed a TPI NEXT assessment to assess the test maturity

Conclusion: There’s nothing wrong with testing

The fixing and rework is the real problem!

Example: “Testing costs too much time & money”

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We introduced: “the fixing-phase”

Now something interesting happened; the stakeholder asked:

“Why do we need a fixing phase”? “Can’t they build it right first time”?

Fixing phase

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Why do we need this fixing? Defect injection

58% of defects originate from early lifecycle activities !!

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We MUST improve !!

PointZERO focuses on Business Success

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PointZERO® is …

A vision aimed at

increasing business success by

parallel and step-by-step improvement

across the application lifecycle,

to shorten time to market,

avoid and reduce cost,

eliminate risk, and

reach fit for purpose quality.

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Three key principles

The right quality: no less, no more; Suitable for the intended purpose

Faults should be prevented; Frontload the process with quality measures

Since people are fallible, faults will occur; Make sure no defect progresses to the next activity in the lifecycle but remove them during the activity where they occur

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PointZERO is implemented using Supervision and the 3-track approach

Supervision

Use methods and tools And find the weak spots e.g. by investigating defects from previous projects or live operation (RCA)

It’s a people’s business Success is based on people

working together and interacting

Use cutting-edge technology e.g. integrated tool-suites and model based services

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The four-segmented holistic view

Business managers have a high-level, holistic, view on the process that leads to implementing

and changing business solutions.

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Implement quality measures right first time

To enable “right first time” & “no faults forward”: Shift the quality focus to early lifecycle activities

Frontload the

lifecycle with

quality measures

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A mountain can’t be moved in one day

Maturing is a long process of small steps forward Thus: Parallel & step-by-step improvement Kaizen: continuous improvement Using the “improvement backlog” Start improving at the “weak spots”

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It takes time before the actual saving is realized

When ambitions for change are set high, It takes too much time before the actual savings are realized

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PointZERO is a gradual stepwise move towards a goal

PointZERO is about parallel and step-by-step improvement, with small but measurable effects

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Tip: three improvements in parallel

Medium term

Quick win Quick win

PointZERO is about parallel and step-by-step improvement

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Improvement Backlog

•  ID •  Status •  Title •  Description •  Business Success factor •  Risk current situation •  Risk improvement •  Relative effort •  Priority •  Improvement measures •  Metric •  Name originator •  Name current owner

How does the improvement relate to success?

What if we don’t change?

What if we do change?

Quick win / medium / long term

What is the actual improvement?

How will you know if it worked?

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The improvement backlog

•  3 sheets: –  To do –  In progress –  Done

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Shift focus from time & cost to quality & risk

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Quality Supervision: 3 mainstays

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Instruments of the quality supervisor

People

Culture

Knowledge

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Collaborate: handover based on criteria

Collaboration at handover of artifacts (quality gates)

Collaboration of all parties involved for example: don’t forget the maintenance people

A quality gate is not a point in the process where everything comes to a stand-still, on the contrary: it must be a smooth handover based on previously agreed and monitored criteria

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Quality Gates in a traditional application lifecycle

Select a limited number of handover points

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Quality Gates for Scrum

The handovers in Agile are accomplished by teamwork and common ownership.

Is is no longer a mere transfer of documents or deliverables. It is common responsibility.

Doing Agile well will ensure that nothing gets ‘lost in translation’

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How to start the PointZERO quest

(this is now totally dependent on the person doing the reconnaissance,

you’ll have to develop some structure) Pinpoint client issues

Elaborate roadmap towards increased business success

Roadmap of approaches, measures, methods and tools

Sales/Delivery

PointZERO Principal

PointZERO Team

(scan e.g. RCA, TPI, QOS, Solution build workshop, …)

Industrialization propositions

Quality & Collaboration propositions

Smart inspiration propositions

Improvement backlog Quality improvement plan

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The result

Reduced effort for the lifecycle as-a-whole and Focus shifted to early lifecycle activities

No more wasting time and money by focusing on Quality & Risk

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What is the difference with traditional quality assurance?

PointZERO optimizes and works towards a new way of collaboration between people and artifacts across the application lifecycle,

and improves the overall lifecycle activities in order to avoid rework.

This can now be achieved with the approaches, measures, methods & tools

available.

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PointZERO can open doors!

The PointZERO vision is: •  A good way to start a conversation with a

new client (recognizable problems) •  A fine opportunity to renew the relation with

former clients •  An excellent way to bring additional services

to existing clients •  The easiest way towards an appointment

with a CIO / Decisionmaker

PointZERO brings an organization from A to Better

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PointZERO works towards increased business success

Stop wasting time & money by preventing unnecessary rework.

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http://www.youtube.com/watch?v=wplMA4zgX8I

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EuroSTAR eBook

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The Book (paper & ePub)

www.ict-books.com

Questions?

PointZERO@Sogeti.nl

www.PointZERO.info

www.Sogeti.com

Capgemini and Sogeti entities can get eBook-vouchers at low cost (+ 1 Euro) (more info at your MarCom responsible)

If you don’t have time to do it right, When will you have time to do it over? - John Wooden

PointZERO®