the purpose-driven project: keys to building high-performing teams

Keys to Building High Performing Teams

April 23, 2015Registered Provider #A217

Course Code PDP_BP15

THE PURPOSE

DRIVEN PROJECT

Pamela Neckar, MBAProject Coach and Chief Financial Officer

Bostwick Design Partnershipneckarp@bostwickdesign.com

Robert Bostwick, AIAPresident and Director of Design

Bostwick Design Partnershipbostwickr@bostwickdesign.com

Bostwick Design Partnership

The Purpose Driven ProjectRegistered Provider #A217

Course Code PDP_BP15

Robert Bostwick, AIA President and Director of Design

Pamela Neckar, MBA Project Coach and Chief Financial Officer

April 23, 2015

Credit(s) earned on completion of this course will be reported to AIA CES for AIA members. Certificates of Completion for both AIA members and non-AIA members are available upon request.

This course is registered with AIA CES

for continuing professional education. As such, it does not include content that may be deemed or construed to be an approval or endorsement by the AIA of any material of construction or any method or manner ofhandling, using, distributing, or dealing in any material or product._______________________________________

Questions related to specific materials, methods, and services will be addressed at the conclusion of this presentation.

This presentation is protected by US and International Copyright laws. Reproduction, distribution, display and use of the presentation without written

permission of the speaker is prohibited.

Copyright Materials

Traditional project delivery methods are inefficient, frequently contentious, and often unsuccessful.

With the design profession in a time of change, the architect has the unique opportunity to lead the

industry through collaboration. This presentation will engage the audience through a discussion of

success factors, the initiatives to achieve them, and how they support the project mission. Using case

studies, the focus will be on the process of Team Development, a clear, specific and valuable

methodology for structuring a true project Team. We will show how Team Development skills

enhance both conventional and alternative project delivery methods while improving the practice of

architecture. We will illustrate the process and tools needed to successfully implement innovative

techniques, motivate the Team, and measure its performance. From our perspectives as Chief

Financial Officer and Director of Design, we will share specific project examples to show how

effective collaboration helped to manage risk and increase financial success, while enhancing the

quality of design. Architects are uniquely skilled in fostering Teamwork, and we will show how our

profession can lead the industry toward innovation and success in project delivery. We will show how

to drive communication, collaboration, accountability and pride into every level of the project Team.

CourseDescription

LearningObjectives

1. Apply effective project Team Development techniques and achieve positive outcomes by aligning strengths with purpose and mission.

2. Create a meaningful and compelling project mission statement around specific key success factors.

3. Identify specific, objective performance measures to be applied to each phase of design and construction which will drive Team members toward the overall goals of the project.

4. Formulate a strategy to position the architect as Team leader by using architect-driven collaboration techniques.

5. Manage project risks by establishing a culture of accountability anchored to the project mission.

At the end of the this course, participants will be able to:

D I S C O V E R Y

D E S I G N

D R E A MD E S T I N Y C O R E

APPRECIATIVE INQUIRY

DEVELOPMENT

2 3 4 5 6 7

PROGRAM/

CONCEPT DESIGN

SCHEMATIC

DESIGN

DEVELOPMENT

CONSTRUCTION

DOCUMENTSBIDDING

CONSTRUCTION

ADMINISTRATION

DEFINE

SUCCESS

CREATE

PURPOSE

DEVELOP

COMMITMENT

REMAIN

FOCUSED

CELEBRATE

SUCCESS

TRANSPARENCY COMMITMENT COLLABORATION COOPERATION EDUCATION EXECUTION RECOGNITION

TEAM DEVELOPMENT

PROCESS

1 2 3 4 5 6 7

PROGRAM/

CONCEPT DESIGNSCHEMATIC DESIGN

DESIGN

DEVELOPMENT

CONSTRUCTION

DOCUMENTSBIDDING

CONSTRUCTION

ADMINISTRATIONCLOSE OUT

DEFINE

SUCCESS

CREATE

PURPOSE

DEVELOP

COMMITMENT

REMAIN

FOCUSED

CELEBRATE

SUCCESS

1 DEFINE SUCCESS

PROGRAM/CONCEPT DESIGN

DEFINE SUCCESS 1

A S K A B O U T T H E B E S T O F W H AT I S

DISCOVERY

DEFINE SUCCESS 1

1. IDENTIFY PROJECT SUCCESS• PROJECT SIGNIFICANCE

• LEGACY

• ACHIEVEMENT

• HAPPINESS

2. STATE KNOWN OBSTACLES

3. UNDERSTAND BEST PAST PRACTICES

PROCESS

DEFINE SUCCESS

SUCCESS

DEFINE SUCCESS

OBSTACLES

DEFINE SUCCESS 1

TRANSPARENCY

DEFINE SUCCESS 1

TRANSPARENCY

12 3 4 5 6 7

PROGRAM/

DESIGN

DEVELOPMENT

CONSTRUCTION

DOCUMENTSBIDDING

CONSTRUCTION

DEFINE

SUCCESS

CREATE

PURPOSE

DEVELOP

COMMITMENT

REMAIN

FOCUSED

CELEBRATE

SUCCESS

CREATE PURPOSE2

SCHEMATIC DESIGN

CREATE PURPOSE 2

PROCESS

2SCHEMATIC DESIGN

CREATE PURPOSE

EXAMPLES

2SCHEMATIC DESIGN

CREATE PURPOSE

COMMITMENT

2SCHEMATIC DESIGN

CREATE PURPOSE

COMMITMENT

©Bostwick Design Partnership 2015

1 23 4 5 6 7

PROGRAM/

DESIGN

DEVELOPMENT

CONSTRUCTION

DOCUMENTSBIDDING

CONSTRUCTION

DEFINE

SUCCESS

CREATE

PURPOSE

DEVELOP

COMMITMENT

REMAIN

FOCUSED

CELEBRATE

SUCCESS

3 DEVELOP GOALS

DESIGN DEVELOPMENT

DEVELOP GOALS 3

I M A G I N E W H AT C O U L D B E

DESIGN DEVELOPMENT

DEVELOP GOALS 3

1. ANALYZE TEAM• STRENGTHS

• WEAKNESSES

• OPPORTUNITIES

• THREATS

2. LIST POTENTIAL GOALS• DEFINE CRITERIA

• BRAINSTORMING

• BRAIN WRITING

3. PRIORITIZE GOALS

PROCESS

3DESIGN DEVELOPMENT

DEVELOP GOALS

EXAMPLES

BUDGET SCHEDULE QUALITY SATISFACTION ENGAGEMENT

COMMUNICATION COMMUNITY SAFETY DIVERSITY CREATIVITY

3DESIGN DEVELOPMENT

DEVELOP GOALS

EXAMPLES

REDUCE

BUDGETBY X%

BETTER THE

SCHEDULEBY X%

ZERO OSHARECORDABLES

HUNDRED YEARBUILDING

NO POST

OCCUPANCY

CHANGEORDERS

ELIMINATE REWORK

HIT X%

OF PLANNEDSTARTS

BYSTANDERINCIDENTS

PUNCHLIST

MAINTAIN

PATIENTSATISFACTION

3DESIGN DEVELOPMENT

DEVELOP GOALS

BALANCED GOALS

DESIGN DEVELOPMENT

DEVELOP GOALS 3

COLLABORATION

1 2 34 5 6 7

PROGRAM/

DESIGN

DEVELOPMENT

CONSTRUCTION

DOCUMENTSBIDDING

CONSTRUCTION

DEFINE

SUCCESS

CREATE

PURPOSE

DEVELOP

COMMITMENT

REMAIN

FOCUSED

CELEBRATE

SUCCESS

DEVELOP PLAN4

CONSTRUCTION DOCUMENTS

DEVELOP PLAN 4

P L A N W H AT W I L L B E

DESIGN

4CONSTRUCTION DOCUMENTS

DEVELOP PLAN

DEFINE GOALS

DEVELOP PLAN 4

PROJECT PLAN

DEVELOP PLAN

CREATECOMMITMENT

PARTNER COMMUNICATE ENGAGERESPECT

SURROUNDINGS

BE TRANSPARENT

DEMANDPERFORMANCE

BE ACCURATE

ASK QUESTIONS

SHARERESOURCES

PROCESS : STRATEGIES

DEVELOP PLAN

WEEKLYNEWSLETTERS

ORIENTATIONEXECUTIVEROUNDING

TEAMMEETINGS

FOLLOW

DESIGN

PROCESS

PULL PLANNING

FACE TO FACEFIRST

CO-LOCATIONSAFETY

A/E PRESENCEIN THE FIELD

PROCESS : INITIATIVES

DEVELOP PLAN

ON TIMESTART

REWORK CHANGESRESPONSE

TIMEMEETING

ATTENDANCE

SATISFACTION RATE

SAFETYESTIMATING ACCURACY

NUMBER OF PUNCHLISTS

PROCESS : MEASURES

NUMBER OF PUNCHLISTS

LEED CERTIFICATION

DEVELOP PLAN

MEASURESINITIATIVESSTRATEGIES

• Communicate impact of

project

• Create commitment

to common purpose

• Keep users engaged

from design through

construction

• Inform hospital daily

safety huddles

• Update hospital on

project via weekly

newsletter

• Hold regular Team

session

• Orientate new Team

members to purpose and

• Patient Satisfaction

Survey (target: maintain

current level during CA)

• Core Team/Trade Survey

(target: score above 4.5)

• Member Turnover

(Target: 0 turnover)PATIENT/

PHYSICIAN/

STAFF/TEAM

SATISFACTION

PROJECT PLAN

DEVELOP PLAN

MEASURESINITIATIVESSTRATEGIES

• Generate buy-in

• Remain flexible

• Demand performance

• Collaboration

• Be transparent

• Collective and complete

generation of schedule

during design

• Daily/weekly/monthly

monitoring

• Continued presence of

A/E during Construction

• Confirm user needs

• Understand existing

conditions

• BIM coordination

• Actual vs. planned

completion

• Budget reliability

• User changes

• Existing conditions

changes

• Rework

• Contingency usage

BUDGET/

SCHEDULE

MANAGEMENT

PROJECT PLAN

DEVELOP PLAN 4

PROCESS : MEASURES

DEVELOP PLAN 4

COOPERATION

DEVELOP PLAN 4

COOPERATION

DEVELOP PLAN 4

COOPERATION

1 2 3 45 6 7

PROGRAM/

DESIGN

DEVELOPMENT

CONSTRUCTION

DOCUMENTSBIDDING

CONSTRUCTION

DEFINE

SUCCESS

CREATE

PURPOSE

DEVELOP

COMMITMENT

REMAIN

FOCUSED

CELEBRATE

SUCCESS

GAIN COMMITMENT5

5BIDDING

GAIN COMMITMENT

PROCESS

• PERSONAL COMMITMENT

• ORIENTATION• ALL BIDDERS

• EVERY INDIVIDUAL

• NEW MEMBERS

• CHARTER AGREEMENT

5BIDDING

GAIN COMMITMENT

EDUCATION

5BIDDING

GAIN COMMITMENT

EDUCATION

5BIDDING

GAIN COMMITMENT

EDUCATION

1 2 3 4 56 7

PROGRAM/

DESIGN

DEVELOPMENT

CONSTRUCTION

DOCUMENTSBIDDING

CONSTRUCTION

DEFINE

SUCCESS

CREATE

PURPOSE

DEVELOP

COMMITMENT

REMAIN

FOCUSED

CELEBRATE

SUCCESS

REMAIN FOCUSED6

CONSTRUCTION ADMINISTRATION

6REMAIN FOCUSED

C R E AT E W H AT W I L L B EDESTINY

6REMAIN FOCUSED

PROCESS / STRATEGIES

TRANSPARENT REPORTING

6REMAIN FOCUSED

“COMING THROUGH WHEN IT MATTERS MOST.”

6REMAIN FOCUSED

INNOVATIVE CONTRIBUTIONS

6REMAIN FOCUSED

MEASURE TEAMWORK

6REMAIN FOCUSED

EXECUTION

• OVERALL SATISFACTION

• CLEANLINESS

PROJECT START DATE MAY 13

PATIENT SATISFACTION SCORES:CLEVELAND CLINIC LUTHERAN HOSPITAL

Data Source – Press Ganey 1.29.15

6REMAIN FOCUSED

EXECUTION

Let’s Hear From You

6REMAIN FOCUSED

EXECUTION

6REMAIN FOCUSED

EXECUTION

6REMAIN FOCUSED

EXECUTION

6REMAIN FOCUSED

EXECUTION

6REMAIN FOCUSED

EXECUTION

6REMAIN FOCUSED

EXECUTION

6REMAIN FOCUSED

EXECUTION

6REMAIN FOCUSED

EXECUTION

6REMAIN FOCUSED

EXECUTION

6REMAIN FOCUSED

EXECUTION

1 2 3 4 5 67

PROGRAM/

DESIGN

DEVELOPMENT

CONSTRUCTION

DOCUMENTSBIDDING

CONSTRUCTION

DEFINE

SUCCESS

CREATE

PURPOSE

DEVELOP

COMMITMENT

REMAIN

FOCUSED

CELEBRATE

SUCCESS

CELEBRATE SUCCESS7

RECOGNITION

7CELEBRATE SUCCESS

CLOSE OUT

7CELEBRATE SUCCESS

CLOSE OUT

RECOGNITION

2 3 4 5 6 7

PROGRAM/

CONCEPT DESIGN

SCHEMATIC

DESIGN

DEVELOPMENT

CONSTRUCTION

DOCUMENTSBIDDING

CONSTRUCTION

ADMINISTRATION

DEFINE

SUCCESS

CREATE

PURPOSE

DEVELOP

COMMITMENT

REMAIN

FOCUSED

CELEBRATE

SUCCESS

TRANSPARENCY COMMITMENT COLLABORATION COOPERATION EDUCATION EXECUTION RECOGNITION

DEVELOPMENT

1 23 4 5 6 7

PROGRAM/

DESIGN

DEVELOPMENT

CONSTRUCTION

DOCUMENTSBIDDING

CONSTRUCTION

DEFINE

SUCCESS

CREATE

PURPOSE

DEVELOP

COMMITMENT

REMAIN

FOCUSED

CELEBRATE

SUCCESS

3IDENTIFY

POTENTIAL PROJECT GOALS

3DESIGN DEVELOPMENT

DEVELOP GOALS

BALANCED GOALS

3DESIGN DEVELOPMENT

DEVELOP GOALS

Let’s Hear From YouSHARE

Let’s hear from you…

3DESIGN DEVELOPMENT

DEVELOP GOALS

• ADD CONTENT HERE

POTENTIAL PROJECT GOALS

• ADD CONTENT HERE

• The Owner’s Dilemma by Barbara White Bryson with Canan Yetman

• The Owner’s Guide to Starting Integrated Building Projects by Oscia Wilson, AIA

• An Introduction to Lean Construction by Larry Robrich, PE

• A Positive Revolution in Change: Appreciative Inquiry by David Cooperrider and Diana Whitney

• The Bridge by Gay Talese

• Harvard Business Review Articles

• Discipline of Teams by Katzenbach and Smith

• Success that Lasts by Nash and Stevenson

• Coming Through When it Matters Most by Gardner

• Building Emotional Intelligence of Groups by Druskat and Wolff

• How Management Teams Can Have a Good Fight by Eisenhardt

• Project Collaboration Best Practices

• http://www.mbawpa.org/aia-mba/

RESOURCES

This concludes The American Institute of Architects Continuing Education Systems Course

Robert Bostwick, AIAPresident and Director of Design

bostwickr@bostwickdesign.com

Pamela Neckar, MBAProject Coach and Chief Financial Officer

neckarp@bostwickdesign.com

the purpose-driven project: keys to building high-performing teams

bostwick design partnership

true project team

design profession

specific project examples

quality of design

mba project coach

aia ces

aia president

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