the user experience group: making i.t. easier

UserExperienceGroup(UXG)

MakingITEasier

What the UXG does WeassistITteamsinthedesign,development,andevalua@onofcomputersystemstohelpimprovetheoverallusabilityoftheirproducts.

What is Usability? Ifaproductisusable,thenyoucan:

 Findwhatyouneed.

 Understandwhatyoufind.

 Actonthatunderstanding.

Benefits of Usability •  Increasedcustomersa@sfac@on

•  Increaseduseracceptance

•  Increasedproduc@vity

•  Improvedpercep@onofthesite,brand,ororganiza@on

More Benefits of Usability •  Decreasedusererrors

•  Decreasedtrainingandsupportcosts

•  Reduceddevelopmentandmaintenancecosts

Services We Offer Expert Review Ourconsultantsexaminethesystemorprototypeandcommentindetailonitsadherencetotheprinciplesofgooddesign.

Information Architecture

Organiza@on,labeling,andnaviga@onofcomputersystemsarereviewedthebytheconsultantsandrecommenda@onsforimprovementaremade.

Services We Offer

Heuristic Evaluation

Thesystema@cevalua@onoftheinterfaceanditscompliancewithrecognizedusabilityprinciples(the"heuris@cs").

Services We Offer

Design Critique StakeholdersarebroughttogetherwiththeUXGteamtoreviewselectedinterfacedesignsinordertogainfeedback,discussissues,andmakerecommenda@onstothedesigns.

ServicesWeOffer

Interface Prototypes and

Mockups Basedonproject‐specificrequirements,asetofvisualrepresenta@onsarecreatedtoclarifydesignideasandtoserveasablueprintfortheactualsystem.

ServicesWeOffer

User Testing Usertes@nginvolvesobservingpeopleusingsystemtocompleteasetofrepresenta@vetasks.Sessionsareanalyzedforusabilityissues,andsugges@onsforimprovementsandchangesaremade.

Services We Offer

What Happens During A User Test?

Usabilityconsultantsfirstmeetwithclientstodiscusstheproject.

Theclientandtheusabilityconsultantsagreeupontaskstheuseristoperform.

Usersarerecruitedthroughthewebsiteoratevents.

UserscometotheUsabilityLab(atWrubelCompu@ngCenter)

Userssignaconsentformandaretoldtheprotocolforthetests

Usersareguidedbyafacilitatorastheyperformgiventasks

Theclientandanotetakerobservetheuserperformingtasks.

AWertheusercompletestasks,thefacilitatorconductsaninterviewwiththeuser.

Whentheinterviewisover,theuserreceivessmallcompensa@on(ifclientdesires)

Usabilityconsultantsanalyzedataandcreateareport.

Clientreceivescompletedreport

Formoreinforma@on,pleasecontactusat:

812‐855‐4499usable@indiana.edu

h_p://www.indiana.edu/~usable