total quality management by bms
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TOTAL QUALITY
MANAGEMENT
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TOTAL QUALITY MANAGEMENT
MEANING
v It is the management philosophy to set standards to
measure quality, process, product, supply chain, vendors
so as to delight your customer.
v
Is an enhancement to the traditional way of doing
business.
v It is a proven technique to guarantee survival in world.
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DIAGRAM
TOTAL QUALITYMANAGEMENT
COMPLETE VARIOUS DEFINITIONS ART OF MANAGING,
GIVING DIRECTION,
GETTING THINGS DONE.
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ORIGIN
v Total quality management owes its origin to two americans:
w.Edwards deming & j.M.Juran who launched it first in
Japan, which was on the process of rebuilding its economy
devastated by world war- 2nd.
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EVOLUTION OF TQM
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INTRODUCTION
v Total quality management is for the most part common
sense.
v Analyzing the three words, we have : Total - made up of
whole, Quality Degree of excellence a product or service
provides, Management - Act, art or manner of handling,
controlling, directing etc.
v Is an application of quantitative methods and human
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v It integrates fundamental management techniques, existing
improvements efforts and technical tools under a disciplined
approach.
v The purpose of TQM is to provide a quality product and/or
service to customers, which will in turn increase
productivity.
v With a higher quality product and lower price, competitive
position in the market place will be enhanced.
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OBSTACLES
v Lack of management commitment.
v Inability to change.
v Improper planning.
v Lack of training.
v Improper organization.
v Ineffectiveness measurement technique.
v Lack of resources and data.
v Inadequate attention to internal and external customer.
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v Inadequate use of employee empowerment and
motivation.
v Lack of will for continuous improvement.
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principles
v Quality is primarily responsibility of top management. But
it is every employee concern.
v The system should be customer focus.
v The production process and work method design to help in
achieving conformance.
v Do it right for the first time.
v Continuous quality check. Striving for continuous
improvement.
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ADVANTAGES
v Helps to face competition
v Reduction in Customer complaints
v Highly Motivated Personnel
v Expansion and Diversification
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DISADVANTAGES
v Conservative Attitude of Indian Management
v Master and Servant Relationship
v Attitudes of Indian Society
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