training: you can't afford not to

TrainingYou Can’t Afford Not To…….

Holly MockusAlchemy Systems

Reduce Turnover23.4% U.S. voluntary turnover rate (US Bureau of Labor Statistics)

$35,000 Average pay for manufacturing employee

$17,500 Replacing an employee costs one-half to five times that employee's annual salary

$402,500 Annual cost of turnover for a firm of 100 employees

http://www.gallup.com/businessjournal/106912/turning-around-your-turnover-problem.aspx#3

Improve Work Place Safety$198.2 Billion Annual cost to US economy for workplace injuries and fatalities

71,000 Recordable illness and injuries in food manufacturing in 2013

40% Workplace injuries from employees with less than 1 year on the job

1.3 MillionWorkplace non-fatal injuries that result in days away from work* National Safety Council**Occupational Safety and Health Administration

Increase Productivity

70% American workers not-engaged or actively disengaged

$550 Billion Dollars in lost productivity per year

http://businessjournal.gallup.com/content/162953/tackle-employees-stagnating-engagement.aspx

Case Study – Training Hours Case Study - Onboarding100% turnover new hires↓Negative morale↓Poor ProductivityEst. Cost - $9,000,000 Investment in Onboarding<20% turnover Increased efficiencies

Estimated Savings+ $7,200,000

Increase in Training Hours↓Consumer complaint decrease 10%↓Decrease in turnover↓Decline in injury frequency rate

Estimated Savings: + $108,000 annually

Partnering• Use every opportunity to teach…..and learn

– Equipment suppliers• Operation, maintenance, sanitation, best practices

– Raw Material suppliers• Use, product life cycle, storage, troubleshooting• Reciprocity

– Contract service providers• Pest control, chemical usage, laundry services

– Consultants– Networking opportunities– Trade Organizations

ROICompany• Decreased turnover• Increased productivity• Brand protection• Consistent quality• Repeat sales• Employee engagement• Culture stability• Safe work place• Decreased insurance cost

Community• Self supporting• Family provider• Community support• Long term employability• Skills development• Economic stewardship• Health and wellbeing• Safety proponent

Developing a Training ProgramFor Your Organization

Finding the Right Blend of Learning Tools for Your Organization

Jerry Van OortintRAtrain® by Russell Associates

Where to Start……• Assess organization culture and

attitudes • Define company business drivers,

key strategies and organizational goals

• Success is dependent on alignment with organization goals

Needs Assessment

Training Content

Delivery System

Implementation

Training Program

Trai

ning

Pro

gram

D

evel

opm

ent

Needs Assessment

Training Content

Delivery System

Implementation

Training Program

Strategic – comprehensive & holisticTactical – focused on organizational goal(s)

Defining the scope of training

Engagement by leaders is critical

Trai

ning

Pro

gram

D

evel

opm

ent

AudienceIndustry Insights

Business Acumen

Customer Focus

Deliver Results

Personal / Professional

Development TeamworkPlant Manager C C C CShift Supervisor C C CProcurement Manager C C C CQA MGR C C C CLab MGR C C COPS Director C C C CSuperintendent C C CWarehouse MGR C C CReceiving MGR C C C CIT MGR C C C C CMaintenance MGR C C C Rating Scale: C = Core

AudienceIndustry Insights

Business Acumen

Customer Focus

Deliver Results

Personal / Professional

Development TeamworkPlant Manager C M C C C MShift Supervisor M M C C CProcurement Manager C M M C C CQA MGR M C M C C CLab MGR M M C C COPS Director M C C C CSuperintendent M C C C MWarehouse MGR M C C C MReceiving MGR M C C C CIT MGR M C C C C CMaintenance MGR C C C Rating Scale: C = Core M = Mastery

Competencies By PositionAudience

Industry Insights

Business Acumen

Customer Focus

Deliver Results

Personal / Professional

Development TeamworkPlant Manager C M C C C MShift Supervisor E M M C C CProcurement Manager C M M C C CQA MGR M C M C C CLab MGR M E M C C COPS Director M E C C C CSuperintendent M E C C C MWarehouse MGR M E C C C MReceiving MGR M E C C C CIT MGR M C C C C CMaintenance MGR C E C C E E Rating Scale: C = Core M = Mastery E = Elective

Needs Assessment

Training Content

Delivery System

Implementation

Training Program

Position core competencies and development levels

Training content requirements

Trai

ning

Pro

gram

D

evel

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ent

Training Content Needs Matrix

Needs Assessment

Training Content

Delivery System

Implementation

Training Program

Ideal training delivery system is effective and efficientTr

aini

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rogr

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Dev

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What Are The Five Elements of a Great Training Experience?

Training for ImpactLearning Experiencex Work EnvironmentBusiness Results ($)

Participant Style

ReinforcementContent Sequence

& Timing

Learning ActivitiesMedia & Materials

EFFECTIVE & EFFICIENT LEARNING

Needs Assessment

Training Content

Delivery System

Implementation

Training Program

Selecting learning tools

Ideal training delivery system is effective and efficientTr

aini

ng P

rogr

am

Dev

elop

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t

Learning ToolsIndividual Learning: learning lab or job floor• Videos – core job skills, compliance topics,

job aids• Verify job skills through observations and job

audits • Hardware tools: computer kiosks, tablets,

smart phones

Learning ToolsClassroom:• Facilitator led classes using training media with audio• Check-for-knowledge and testing using RF keypad technology

Virtual classes:• Web conferencing technology

Training reinforcement and refresher: • Video based coaching and job aids• MP3 audio files

Traditional vs. Interactive Retention

Involve all stakeholders in planning and execution Monitor KPI’s and ROI

Needs Assessment

Training Content

Delivery System

Implementation

Training Program

Trai

ning

Pro

gram

D

evel

opm

ent

Needs Assessment

Training Content

Delivery System

Implementation

Training Program

Involve all stakeholders in planning and execution Monitor KPI’s and ROI

Trai

ning

Pro

gram

D

evel

opm

ent

Selecting learning tools

Strategic – comprehensive & holisticTactical – focused on organizational goal(s)

Defining the scope of training

Engagement by leaders is critical

Position core competencies and development levels

Training content requirements

Ideal training delivery system is effective and efficient

Maintenance Talent Recruitment, Retention, and Development

Rowdy BrixeyBimbo Bakeries, USA

Talent Recruitment - MaintenanceToday you need a multi-faceted approach

Maintenance Mechanics and Maintenance Managers

High School/Tech School

Word of Mouth

Advertising

College Internships

Social Media

Career Day

Tomorrow’s Team

Colleges

High Schoo

ls

Current

Talent

Talent Retention - MaintenanceToday you need a multi-faceted approach

The Talent

What do you want to be?

Will I be developed?

Coach on the inside & outside(Phone a friend)

Will I get promoted?Will I need to move?

Can I grow with this company?

Why should I stay here?

Talent Development - MaintenanceToday you need a multi-faceted approach

Objective:-HEAD

•Aptitude - Learning - Experience

-HEART•Passion - Commitment - Drive

-HANDS•Execution - Behaviors - Effort