trust conference presentation

1

Delivering Happiness Building a Committed Team

A VERY beautif

ul shoe…

3

Zappos Core Values

1. Deliver WOW Through Service2. Embrace and Drive Change3. Create Fun and a Little Weirdness4. Be Adventurous, Creative, and Open-Minded5. Pursue Growth and Learning6. Build Open and Honest Relationships With

Communication7. Build a Positive Team and Family Spirit8. Do More with Less9. Be Passionate and Determined10. Be Humble

4

Company Culture Alignment

We wanted a list of committable core values that we were willing to hire and fire on. If we

weren’t willing to do that, Then they weren’t

really “values”.

- Tony Hsieh

5

Committing to our ValuesZ=CV2:

• Recruiting: Interviews are 50% based on culture fit

• 4 Week Training: Focusing on Culture and Service

• We will pay you to quit

• Hire slowly, fire quickly

6

No Monkey BusinessCulture Everyone’s Job

Annual Z60

Reviews:

100% based

on culture fit.

Everyone’s job is to embrace and drive the culture.

Employees

are

empowered

to make the

right

decisions

Trust people to do the right thing

Enter Holacracy

• Break down bureaucracy• Gives everyone a voice• Increases visibility• Makes us more adaptable • Increase efficiency

Bureaucracy

Voice

Visibility

Adaptability

Efficiency

Politics

Key Elements of Holacracy

1. Organizational StructureOrganizing the Work, Not the People

2. Governance ProcessWorking on the structure of the organizationTensions Drive Change

3. OperationsTactical Meetings to get work done in the organization

12

Community, Charity, Events

Fun in our work environment

Inspires creativity

Brings teams together

Ties to our values and/or goals

13

Programs

Wishez

Co-Worker Bonus

Zollar Store

Wellness

Gym / Endurance Program

14

260 lbs18 Stone

85 lbs6 Stone

With the help of the Zappos family and our

Wellness Program I lost:

15

Programs

Wishez

Co-Worker Bonus

Zollar Store

Wellness

Gym / Endurance Program

16

Know your Team/Build Relationships

#mentors 10-20% time outside of the office

Team Building

Happy Hours

Offsite

Zappos U

17

CULTURETHE #1 PRIORITY

“People will forget what you said. People will forget what you did.

But people will never forget how you made them feel.”

-MAYA ANGELOU

Commitment in Action

“What is truer than truth? The story.”Jewish Proverb

Thank you for allowing me to be here!

19

Check out

Zapposinsights.comFor more information!

speaker@zapposinsights.com

Tour Zappos HQ

Q&A Sessions Live Events Speaking Membership