turning mobility into reality · investments in mobility are essential for keeping pace with...

Turning Mobility Into Reality

Acceleration of Mobility

4 people are

born every second

40 mobile devices

sold every second

Product Innovation

Customer Engagement

Diversification

Collaboration

Service Improvement

Customer Alignment

Mobility Creates Real Opportunities for Business Development

Application Redesign for Mobile Interface and Service Improvement

“Insurers [are]…jumping on the mobility bandwagon…They’ve realized that

investments in mobility are essential for keeping pace with competitors”

– Insurers Move on, Customers Get their Groove, R. Juneja, Everest Group, 2014

Sales force automation through

enterprise mobility deployment

More effective claims processing

Usage based insurance (UBI)

through telematics

Business

Development

People Retention

Efficient Business Processes

Increased Support Availability (IT)

Sustainable Workspace

Single Point to Multi Device

And Real Opportunities for Business Operations

Multi Device Support leveraging

Hybrid Desktop for Business Efficiency “Large enterprises will likely embrace several device types, in order to optimise

the productivity of all their different user segments.”

- Eight Steps to Evolving Your Desktop Virtualisation Strategy, Kevin Leahy

Move from Single Point of

Access to Multi Device

Increased Availability from IT

Operations

Support for Legacy Desktop,

Mobile and Cloud Applications

Multi-tenancy Support

Business

Operations

Enabling Mobility for your Enterprise?

Infrastructure

Application Services

Devices and Connectivity

Administration Executive Knowledge Worker Task Worker Road Warrior End Users

Unwrapping the Enterprise Mobility Ecosystem

Devices and Connectivity

End Users

User Profiling will define Device and Application Strategy

Administration Executive Knowledge Worker Task Worker Road Warrior

Application Services

Application Portfolio Mapping aligns Infrastructure to Devices

Fast Tactical Strategic

Desktop & Application

Virtualisation Legacy app compatibility

Desktop Refresh

Mobilise a process not an

entire system Access CRM

Status of Processing

Native Mobile Applications Mobile first: application process

completed on tablet

The Goal

Provide end users with the applications they

need, seamlessly across all devices.

Infrastructure

Infrastructure based on the Next Generation Data Centre

Beyond the boundary

Headquarters Internet

Data Centre

Guest

Branch

Mobile

Enterprise

WAN

Workload A

Current enterprise boundary / scope / control

Optimisation Visibil ity

and

control

Differentiated

service Internet Perimeter

Security

Authentication

Security

DC Network

Virtualisation

Cloud Provider

Cloud Provider

Workload B

Workload C

Data Centre(s)

1. So which Services to we need to

extend beyond the Boundary

2. Is there anything we should be doing

in our Enterprise WAN to get ready?

Next Generation Data Centre enabling Right Sourcing Next Generation Data Centre enabling Right Sourcing

Your End User Computing journey with Dimension Data

Str

ate

gic

deve

lopm

ent

Operational development

Optimised

Integrated

Co-ordinated

Basic As Is

To Be

Work Discovery

& Analysis IT strategic direction Infrastructure Business requirements User Profiling

Construct

&

Recommend Presentation Business Case Roadmap Design Findings & Recommendations

Your End User Computing journey with Dimension Data

Construct

&

Recommend Presentation Business Case Roadmap Design Findings & Recommendations

Construct

&

Recommend Presentation Business Case Roadmap Design Findings & Recommendations

• Recommendations

based on client

needs and

Maturity Rating

• Vendor agnostic

view.

• Assist IT in

building a

business case for

proposed solution

• High Level

Roadmap

• POC

• Recommend tech

refresh schedule

• Monitor and

Measure project

• Technical

• Executive

• Q&A

• Next steps

Work Discovery

& Analysis IT strategic direction Infrastructure Business requirements User Profiling

Build Execute Design Manage

Your End User Computing journey with Dimension Data

Build Execute Design Manage

• Certified Reference

Architectures

• Best of breed

partner solutions

• Scalable & Flexible

• Highly skilled &

experienced

delivery teams

• Large reference

client base

• On time, to

specification, best

practice

Full ITO capability

• Cost Predictability

• Fully scalable

• Expert support

Business Outcomes

Customer Retention

Mobility allows for better customer engagement typically 20%+

Access to data drives better customer service & Faster response

Customer

Experience

Shorten the sales process

New policy holders through Market Expansion – taping emerging buyers +

Stage of Life relevant products

Often instant approval and billing

Increase

Productivity

Employee Satisfaction

Relationships with / loyalty of Brokers, Agents & Alternate Channels

Increase agent retention, a with an unique mobile experience

Increase

Competiveness

Business Outcomes

Mobilise product information

Optimized Cost Base - Operations & Distribution.

On-Boarding - 80% reduction in resource provision

Reduce # Meetings per sale | Travel Cost up to 50%

Lower Sales

Cost

Grow the Business

Reduce admin time | Agents spend more time in the field.

Expand Relationships with Current Customers (Cross-selling; family, next

generation)

Improve

Performance

Lower IT costs

Reduce infrastructure spend.

Reduction time / cost on-boarding /off-boarding.

Lower Cost

Outcome

3-year strategic

roadmap

30 projects/

activities identified

Business fragmented in

doing their own mobility

Aligned to next-

generation desktop

strategy

Clear strategy to senior leadership

and board for 3-5 years

Review existing BYOD

framework, strategy to enable

users who will be connected to the

airline’s network and applications

Mobility

deployment

licensing

consulting

Case study:

Mobility Consulting

Asia Pacific Airline

does mobility

DD enabling Business Outcomes for

Clients through Platforms and IT Services