tutor :

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Tutor:

Effective Team Management at Major

Events

Introduction

• Welcome• Emergency procedures• Domestics• Workshop

• Last of 3 workshops• Activities & resources• Log Books, CPD – SWOT and Action plans

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Team Manager Development Pathway

Workshop 1The foundations

of effective team

management

Workshop 1The foundations

of effective team

management

Workshop 2 managing

teams during overnight stays &

overseas

Workshop 2 managing

teams during overnight stays &

overseas

Workshop 3 managing

National teams at Major events

Workshop 3 managing

National teams at Major events

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During this module you will:

• Explore the key elements of your role and responsibilities at major events

• Discuss your communication strategy and identify appropriate action within a variety of ‘real life’ scenarios

• Identify your personal stressors and explore effective coping strategies

• Compare current methods with best practice and identify action to continue development

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Roles & Responsibilities

Performance = Potential – Interference

Your role is to…

…reduce the Interference

To increase the teams potential for optimum Performance

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Activity 1 - Groups

But what if...

One of your athletes reports a breakage to a key piece of equipment.

•What do you do now?•What are the pros and cons of carrying spares?•Who will be responsible for additional pieces of kit and equipment?•How will these be secured:

• When you are travelling• When you are at the event

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Communication & Relationships

You have been tasked with organising the most cost effective and efficient methods of communication with your team at the games and with home base (for you

and the rest of your team)

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Activity 2 - Groups

Communication & Relationships

Promoting good behaviour

How would you deal with…?

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Activity 3 - Groups

But what if...

One of your team is pulled by doping control for a random drugs test.

•Who will accompany the athlete?•Who looks after the rest of the team?•What are the correct procedures and protocols? – does everyone on your team know them?•How would the situation be dealt with if you were engaged elsewhere

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How do you perform under pressure?

HSE definition of stress

The adverse reaction people have to excessive pressure or other types of demand on them

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What’s your response?

Rate your response to:

1. Being late for a team event2. Dealing with the media following a drugs issue3. Chairing a team meeting 4. Dealing with a serious first aid incident5. Writing a report for the NGB following an event6. Dealing with an irate performer or parent7. Making a mistake 8. Being undermined by the coach in front of your

team9. Finding out a player has forgotten their passport10. Constant changes to the order of play

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Typical Causes

• Accumulative or prolonged pressure• Feeling you lack control• Confusion over or unreasonable demands of others• Uncertainty• Inflexible conditions e.g. Long working hours• Conflict• Lack of understanding • Lack of leadership• The job itself• Physical conditions/environment• Excessive time away from home and family

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Your thoughts influence your feelings and your behaviour

‘People are disturbed not by things, but by the views which they take of them’

Epictetus – 1st Century Philosopher

‘..there is nothing either good or bad, but thinking makes it so’

Shakespeare - Hamlet

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Your Coping Strategies

Share some of the coping strategies you have used to deal with potentially stressful events or challenging behaviour

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Activity 4 - Individual

You may not be able to change events…but you can change your perception of them

It may take an attitude adjustment

• The meaning of your communication is the response you get• Every behaviour has a positive intention• Genuine understanding only comes with experience• There is no failure, only feedback• The person with the most flexible behaviour will control the

outcome of the situation• People do the best they can with the resources they have

availableNLP presuppositions

What might be different if you believed these were true?15

My Challenge

How resourceful are you?

My resourceful ‘states’

Creative

Fair mindedReflective

Competitive

Pragmatic

Humorous

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Role Play

Before you judge another person

walk a mile in their shoes!

“We judge ourselves by our intentions and others by their behaviour”Stephen R Covey

Independent Position

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YOU

The other Person

But what if...

On the eve of a major competition you trip on the stairs and break bones in your foot and ankle. You are put in a heavy plaster caste and have to make arrangements for your return home just as the competition starts.

•How can you ensure the team will be able to complete the competition without a Team Manager?

•What could you have done prior to leaving for the competition to minimise the impact that your loss has on the teams’ performance?

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SWOT

Strengths Weaknesses

Opportunities Threats

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Activity 5 - Individual

Action

From what you have learned today, what

action will you take?

When?

With Whom?

How will you do that?

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Where next?

CPD

• IT skills• Nutrition in sport• Performing under

Pressure• Media Relations

• Make contact with key people

• Attend CPD

• Get managing!

• Get a buddy!

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Useful Contacts

• Effective Team Management online resource and appendices

• www.coachingwales.com• www.sports-council-wales.org.uk• www.100percentme.co.uk• www.fco.gov.uk• www.disabilitysportwales.org• www.cpsu.org.uk cpsuwales@nspcc.org.uk • www.justaminute.com

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Did we meet our objectives?

• Explore the key elements of your role and responsibilities at major events

• Discuss your communication strategy and identify appropriate action within a variety of ‘real life’ scenarios

• Identify your personal stressors and explore effective coping strategies

• Compare current methods with best practice and identify action to continue development

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