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29.09.2011
1
FRANCISCO CAMARGO SALAS
ON-LINE GOVERNMENT IN COLOMBIA COORDINATION AND MANAGING
Online Government Program Manager
CONTENT
�ACHIEVEMENTS AND PROGRESS
Vision and objetives
Local environment
International environment
Colombia in the global ranking of e-gov
� STRATEGY
� CONCLUSIONS
Integrated Access Point
E-procurement System
Examples of online procedures and services
Government Online Goals
Context
Key successful factors
Curren status
Maturity model of Government Online
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CONTENIDO
� STRATEGY
Vision and objetives
Local environment
International environment
Colombia in the global ranking of e-gov
Context
Key successful factors
Curren status
Maturity model of Government Online
Colombia
29.09.2011
3
COLOMBIA
Digital Living Plan
The main objective of the plan is to promote the massification of the use of Internet in the country
Increase by 4 times the number of Internet connections Municipalities connected via optical fiber networks
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Digital Ecosystem -2014
Supply
Demand
Infraestructure
ServicesUsers
Applications
Reduce the digital gap in Colombia through training and
ownership of ICT
The Colombians have an easier and more productive livesthanks to a wide range of
applications and digital content
All Colombians have at least oneconnectivity solution thanks to a
modern information superhighway
Colombians have access to a competitive offer of services with
the latest technology
Source : World Bank “Building broadband: Strategies and policies for the developing world”, January 2010
Digital Ecosystem
VISION AND OBJETIVES
THE STATE BUILT BY AND FOR THE PROSPERITY OF THE
COLOMBIANS THROUGH THE USE OF ICT
Online Government is a Strategy of the National Government, led by the Ministry of
Information and Communications Technologies that contributes on building a more efficient,transparent and participative Government, which collaborates with the whole society to
provide better services by taking advantage of ICT.
To contribute to the increase of transparency
in public management
To promote citizenparticipation and
engagementby the use of ICT
To drive efficiency andcollaboration across and between all Government
agencies, as well as society as a whole
To Strengthen theconditions to raise competitiveness
and improvequality of life
SPECIFIC OBJECTIVES
GENERAL PURPOSE
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ONLINE GOVERNMENT ECOSYSTEM
GovernmentOnline
Provides technological assets�Connectivity at public institutions and homes (in sync with Vive Digital) �Public institutions back-office �Open IT �Interoperability Platform �Multichannel
Organize the offer of data and services
�Information Management�Public policies and regulation
Generate demand�Online procedures �Open market for added-value online services (in sync with Vive Digital)�e-Participation & e-Democracy�Procurement
Content authoring and take-up
In sync with Vive Digital, 2010
�Training and coaching of public officials �Incentives to third parties for development of services, and to citizens for collective construction�User training and coaching (synergy Vive Digital)
Infrastructure
People Processes
Applications
DEMAND SUPPLY
INTERNATIONAL ENVIRONMENT
No. 1 of RegionwideIn e-gov
No. 9 worldwideIn e-services
No. 1 RegionwideIn e-participation
UN report
20
40
60
80
100
120
140
160
180
1
2003No. 56 WorldNo. 12 LATAM
2010No. 26 WorldNo. 1 LATAM
20
40
60
80
100
120
140
160
180
1
2003No. 57 worldNo. 7 LATAM
2010No. 31 WorldNo. 1 LATAM
20
40
60
80
100
120
140
160
180
1
2003No. 54 world
No. 10 LATAM
2010No. 9 WorldNo. 1 LATAM
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6
COLOMBIA IN THE E-GOVERNMENT INDEX
LatamWorld
E-GOVERNMENT INDEX
Suiza1 (0,768)
Colombia75 (0,242)
Cuba1 (0,993)
Colombia86 (0,881)
Corea1 (1,000)
Colombia9 (0,711)
Infraestructure sub-index
Human capital subindex
e-Services subindex
97%84%
Information
91%
44%
Interaction
68%
53%
Transaction
76%
54%
Conect
13 26 4 4
Corea Corea AustraliaUSA
e-Services subindex components
Source: 2010 ONU Report - 192 countries
E-GOVERNMENT INDEX
WORLD LATAM
COLOMBIA IN THE E-GOVERNMENT INDEX
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NATIONAL ENVIRONMENT
▪ The strategy is part of the National development plan 2010 – 2014
“Prosperity for all”
▪ It is a fundamental axis of the plan
▪ Articulates with the Governance and Administrative Efficiency Policy
▪ It is one of the fundamentals of the ICT Act
▪ National Competitiveness Policy - Conpes 3527 de 2008
▪ Online Government Strategy Declaration - Conpes 3650 de 2010
KEY SUCCESS FACTORS
Holistic approach and work together
Description Issues to note
• All government agencies are responsible
Accompaniment
Appropriation
Traversal solutions
Monitoring and evaluation
• Diagnostics and action plans
• Dissemination and support for servers and citizenship
• Standards-based solutions for collaboration between institutions
• Systemic approach to assess progress, use, quality and impact
• 1st country in the region with 100% mayoralties Online from 73 to 701 transactions and services online in 2 ½ years
• 100% government index in the national order consolidated in 2 years
• 31% to 62% in the use of online services• 130,000 Public servants trained in 2½ years
• Government Intranet• Boarding for the chain model limits tropics (11)• Defined interoperability framework for the State
• Monitoring is made both in the State progress and the perception of citizens
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NATIONAL ENVIRONMENT - COORDINATION
Citizens
�Status: mistrust and skeptical in Government; resistance to use of ICT;
multiple and changing tastes
�Value offer: more and improved online procedures and services; participation
and voice in decision-making processes; support on usage.
Businesses
�Status: Less procedures and more efficiency
�Value offer: Lower transaction times and costs; facilitate business
environment
�Status: uneven development; limited capabilities; lag in enabling conditions; low data exchange levels
�Value offer: differentiated strategies; support; open market; promotion of collaboration scenarios
Institutions with public duties
GovernmentOnline
KEY SUCCESS FACTORS
Holistic Approach
The strategy is based on joint efforts, taking into account that all public
administration agencies across the country are responsible for the
implementation
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KEY SUCCESS FACTORS
Clear method
• Decree 1151 of 2008• Online Government Manual• Online Government Committee at
each agency• Methodologies for diagnosis and
action plan• Circulars and the Comptroller's
Office• Document of Government Online
Policy - CONPES
TransformationServicios organizados a partir de las necesidades
TransactionGovernment Online Products and services
DemocracyCollective construction of policy and decision making
InformationOnline Information Publication
InteractionComunication between agencies and citizens
2008
2008/2009
2009/2010
2010/2011
2010/2012
KEY SUCCESS FACTORS
Accompanying public agencies
1103 mayoralties and 32 governorshave benefited from the support for theimplementation of Information Phase.
100% of the mayoralties website since2006, a fact that distinguishesColombia the first Latin Americancountry to have presence on theInternet in all municipalities
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KEY SUCCESS FACTORS
Standards-based solutions and cross-collaboration
Interoperability Platform•Common language for sharing information•Executed online•Online Reporting•Online Payment•Online AuthenticationTechnological infrastructure •High Speed Network•Data Center•Contact Center
KEY SUCCESS FACTORS
Monitoring the use, quality and impact
• For continuous improvement• To analyze and understand
the situation• To compare with this standard,
objectives and targets• To provide feedback
to stakeholders• MEASURE OFT RESULT AND
IMPACTS OF EGOV 2010-2011
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CURRENT STATUS
High (81-100)Medium (51-80)Low (0-50)
Source: Online Government Program –AGO/11
CURRENT STATUS
Diagnostic at 195 entities from 27 sectors/branches/bodies,
Sector/Rama/Organismo # Índice 2011-2 Información Interacción Transacción Transformación Democracia
Economía Solidaria 1 1,000 100% 100% 100% 100% 100%
Estadística 2 0,987 100% 100% 100% 96% 100%
Educación Nacional 3 0,981 100% 100% 99% 94% 100%
Agricultura y Desarrollo Rural 4 0,979 99% 100% 100% 93% 100%
Presidencia 5 0,973 100% 100% 100% 91% 100%
Planeación 6 0,966 99% 100% 100% 92% 96%
Comercio, Industria y Turismo 7 0,960 99% 98% 98% 90% 100%
Hacienda y Crédito Público 8 0,956 100% 98% 96% 92% 96%
Protección Social 9 0,954 100% 98% 96% 89% 100%
Ciencia, Tecnología e Innovación 10 0,952 95% 100% 96% 89% 100%
Minas y Energía 11 0,949 100% 98% 96% 91% 95%
Ambiente, Vivienda y Desarrollo Territorial 12 0,946 95% 95% 98% 90% 97%
Tecnologías de la Información y las Comunicaciones 13 0,937 99% 100% 95% 84% 98%
Transporte 14 0,937 98% 97% 95% 86% 100%
Función Pública 15 0,905 97% 96% 90% 87% 90%
Corporaciones Autónomas Regionales 16 0,904 96% 94% 88% 91% 87%
Cultura 17 0,859 99% 92% 78% 86% 85%
Seguridad 18 0,813 89% 100% 93% 87% 40%
Defensa 19 0,800 97% 94% 88% 65% 73%
Relaciones Exteriores 20 0,799 98% 94% 73% 79% 70%
Interior y Justicia 21 0,707 95% 84% 66% 64% 64%
Organismos de Control 22 0,693 80% 69% 81% 68% 53%
Organismos Independientes 23 0,574 78% 59% 81% 52% 25%
Rama Judicial 24 0,571 69% 68% 72% 45% 42%
Universidades e Institutos 25 0,440 62% 52% 43% 42% 34%
Organización Electoral 26 0,421 64% 44% 30% 43% 45%
Rama Legislativa 27 0,319 58% 50% 56% 10% 10%
High (81-100)Medium (51-80)Low (0-50)
Source: Online Government Program –AGO/11
29.09.2011
12
MATURITY MODEL OF ONLINE GOVERNMENT 2010-20119
Interaction Transaction DemocracyTransformationInformation
InitialConditions to enable
the component
BasicUnderstanding
organization / offer of first services
AdvancedIs internalized and all services offered
Continuous improvementConstant innovation in
accordance with citizen feedback
Government as a platform
Provides information and open public data (not sensitive) in reusable formats
to the use of society
Enables two-way communication
Delivery of Government
online products and services
Provision ofproducts and
services based on the citizen
needs
Society is built with the
active participation of all
its parts
WITH THE COLABORATIONTHEMATIC WITH THE COLABORATION OF THE SOCIETY“OUR PRIORITY”
COMPONENT NEW ISSUES
Information Opening DataOpen GovAccess information through multiple channelsUsability
Transformation Paperless PolicyGreen ITCloud Computing by the govermentIT StandardsInformation SecurityOpen services marketElectronic notificationServices for vulnerable population
Democracy Social controlTroubleshootingE-gov to e-governance
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CONTENT
� ACHIEVEMENTS AND PROGRESS
Portal of the Colombian State
E-procurement System
Examples of online procedures and services
PORTAL OF THE COLOMBIAN STATE
Refers about 3.592 Web sites and information, with an increase in three yearsof 512% in its use, 646.486 as average number of visits to the Web site.
www.gobiernoenlinea.gov.co
Source: Online Government Program –August/11
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E-PROCUREMENT SYSTEM
www.contratos.gov.co
99 455 98 530
115 329
135 462
2 008 2 009 2 010 2 011
Next stage: online contracts (zero role, audiences and online auctions, etc.)..Providers will receive notices by e-mail according to your interestsThe development is finished and is in the process of validation.
2 271 2 289
2 446
2 699
2 008 2 009 2 010 2 011
REGISTRANTS ENTITIES
28.9
43.741.7 42.6
2 008 2 009 2 010 2 011
PROCUREMENTVALUE
PROCUREMENT PROCESS
Source: Online Government Program –August/11
Procedures and services online
Online and partially online procedures and services have
increased between october 2007 to date 959% only in national
order entitiesIn the last year increased in
40% 73
523
2007 2010
701701
2011Source: Online Government Program –August/11
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EXAMPLES OF ONLINE PROCEDURES
Source: Departamento Administrativo de Seguridad (Administrative Department of Security )- August/11
• 5.792.722 certificates obtained from November/08 to Aug/11
• Deleting an appointment• Reduction of 2 hours 10 minutes to obtain a
certificate• From January 2011 for free
Savings of over U.S. $ 45 million users through direct cost reduction and elimination of indirect costs (transport and photo) cut 1 Aug/11 and with indirectly cosT SAVED US $ 140
Judicial records online
EXAMPLES OF ONLINE PROCEDURES
Source: Ministerio de Comercio, Industria y Turismo (Ministry of Commerce, Industry and Tourism) - August/11
• 18 entities integrated to further simplified 98 procedures (previously 200) of foreign tradeThere have been 3,371,000 August/11 court authorizations
• Companies act 5,410 with digital signature certificate and 41,800 active registered users through customs brokerage companies
• The average approval time is 8 hours
International Trade Single Window
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Colombia in Action
Engagement Platform and Citizenship to overcome extreme poverty in Colombia (February/11):• Social network interaction and even knowledge
management, conducting lectures and conferences, among employees
• Portal that promotes citizen mobilization of voluntary action and interaction between citizens and Social Action
• Colombia in Action: 12,977 visits to the platform (Aug/11)
• Networks in Action: 13,191 visits (Aug/11)Savings of 91% of the costs when they should do face
EXAMPLES OF ONLINE PROCEDURES
Source: Acción Social (Social Action) - August/11
EXAMPLES OF ONLINE PROCEDURES AND SERVICES
Source: Governor of Quindío – Aug /11
�With real coordinates, and located on anaerial view of the land: the land, topography,relief, water system, the relict forest andbamboo, the departmental roads, sites urbanand rural interests, educational institutions andhealth, parks and plazas, urban and ruralaccommodation, among many other items.
� CONTAINS SIG_QUINDIO geographic andthematic information of Quindio, accurate andtimely information, supported by stepping on theproperty tax base updated IGAC, and the 1:10,000scale aerial photography of Quindío updated in2009.
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Consultations about distances, tolls, fees, bridges, among others, on country roads
• Initiation Time:� Phase 1: ABR/09� Phase 2: NOV/10
• Until August 2011, 296.305 travelers had used the service
• 60% time reduction consulting and accessing desired information
• Service implemented also via Short Message Standard (SMS)
• The Government Entity invested up to COL$260 Million in phase 2
EXAMPLES OF ONLINE PROCEDURES
Source: Instituto Nacional de Vías (National Roads Institute) – August/11
9 high-impact procedures are in line for the beneficiaries of the Ministry of Education since June/10
With cutting August/11:• 20,123 certificates of competency of the graduate
degree for advancement in rank• 4,325 applications for certificate of existence and
legal representation of Higher Education Institutions
• 1,973 applications for certification of academic program
• 2,420 qualified applications for registration
Single Window Ministry of Education
EXAMPLES OF ONLINE PROCEDURES
Source: Ministerio de Educación Nacional (Ministry of National Education) – August/11
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We are developing services for Digital Terrestrial Television Government
Jury vote ConsultationINVIMA record query
Knowledge and use of OnLine Government…
Citizens
22%
30%
66%
39%
90%
0% 20% 40% 60% 80% 100%
Have you interacted during the last year with public organizations
through Internet, fixed telephone line, mobile phone, special service
lines or ATM? *
Do you know that by using electronic means you can interact with public organizations to obtain information, carry out proceedings,
obtain services, file requests, complaints or claims and participate
in decisions making?
2010
2009
2008
17%
28%
41%
4%
22%
32%
32%
8%
49%
63%
51%
16%
0% 10% 20% 30% 40% 50% 60% 70%
During the last year, have you filed requests, complaints or claims before a
public organization through Internet, fixed telephone line, mobile phone, special
service lines or ATM
During the last year, have you carried out proceedings or requested services to
public organizations?
During the last year, have you made payments for proceedings or services at
public organizations through Internet, fixed telephone line, mobile phone, special
service lines or ATM?
During the last year, have you participated in the definition of standards, plans,
programs, projects or initiatives by public organizations through Internet, fixed telephone line, mobile phone, special
service lines or ATM?
Source: Online Government Program –August/11
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Enterprise
23%
70%
94%
22%
85%
96%
0%
20%
40%
60%
80%
100%
120%
2008 2009 2010 2008 2009 2010
Legal Representative Employees
Knowledge and use of OnLine Government…
28%
41%
20%
70%
63% 62%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Services and Procedures Online payments
2008 2009 2010
KNOWLEDGE USE
Source: Online Government Program –August/11
CONTENT
� CONCLSIONS
The principals concluions of the value of thegovermente on li
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GOALS - ACTION PLAN 2011-2014
�Corporations online �50% of all Departmental Assemblies are now on line �30% of all Municipal Councils are now on line �100% of Congress online implemented
�Controlling online �60% of all national agencies are implementing online fiscal accountability and auditing�30% of all territorial institutions are implementing online fiscal accountability and auditing �Fiscal Control agencies are implementing the One-stop shop of Claims
�Notaries online
�100% of all notaries are implementing Information and Interaction phases �50% of all notaries are implementing and using the Notaries’ Single Portal �50% of all notaries are implementing and using the One-stop shop of Notaries
�Government online innovation center
�Center for research, development and innovation of Government online implemented
�Emergency care online
�Emergency care system implemented with transparency and monitoring modules�Implementing the integration of information from the sectors
GOALS - ACTION PLAN 2011-2014
�Paperwork elimination
�Regulated governance of paperwork elimination actions�60% of all national agencies implemented paperwork elimination actions �15% of all territorial institutions implemented paperwork elimination actions
�Government online at territorial level
�1,134 territorial institutions (Town Halls and Governor’s Offices) are progressing through the Strategy phases �An average of 3 procedures and services are electronically enabled in each territorial institution�6 killer applications developed for constituents, businesses and institutions
�Governmental Intranet
�150 agencies connected to the High-Speed Network�10 additional cities covered the High-Speed Network�35 new agencies using the Government’s Data Center �20 national agencies using the Constituent’s Contact Center
�E-Procurement system
�100% of all national and territorial agencies have joined the system �10,000 suppliers have been trained on system’s usage �100% of procurement processes have been handled via the system
�Crystal Urn �100% of phase 2 implemented: Interactions with Constituents�100% phase 3 implemented: Public management & planning
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CONCLUSIONS
1. The citizen as the center of the state, and all of the effort tolook for improving the quality of life of this.
2. It is essential to have a clear method based in legislationand regulations, as well as strategies for advancement of theentities.
3. We must have a clear diagnosis and know about the base-line level of the entities to be able to measure the impact ofthe strategies developed.
CONCLUSIONS
4. As important as the development of procedures andservices, are the escort and technical assistance to entitiesfor the ownership and the transformation of theorganizational culture of the same.
5. We need to establish communication strategies andconsistent to reach the citizens and to promote the use of theprocedures and services performed.
6. The Online Government is a collaborative effort of all stateagencies as a whole, does not depend on a single entity. Isthe responsibility of all society.
7. The Online Government is more than technology.
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THANKS
francisco.camargo@gobiernoenlinea.gov.co
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