tutorial 2 francisco camargo salas

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FRANCISCO CAMARGO SALAS

ON-LINE GOVERNMENT IN COLOMBIA COORDINATION AND MANAGING

Online Government Program Manager

CONTENT

�ACHIEVEMENTS AND PROGRESS

Vision and objetives

Local environment

International environment

Colombia in the global ranking of e-gov

� STRATEGY

� CONCLUSIONS

Integrated Access Point

E-procurement System

Examples of online procedures and services

Government Online Goals

Context

Key successful factors

Curren status

Maturity model of Government Online

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CONTENIDO

� STRATEGY

Vision and objetives

Local environment

International environment

Colombia in the global ranking of e-gov

Context

Key successful factors

Curren status

Maturity model of Government Online

Colombia

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COLOMBIA

Digital Living Plan

The main objective of the plan is to promote the massification of the use of Internet in the country

Increase by 4 times the number of Internet connections Municipalities connected via optical fiber networks

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Digital Ecosystem -2014

Supply

Demand

Infraestructure

ServicesUsers

Applications

Reduce the digital gap in Colombia through training and

ownership of ICT

The Colombians have an easier and more productive livesthanks to a wide range of

applications and digital content

All Colombians have at least oneconnectivity solution thanks to a

modern information superhighway

Colombians have access to a competitive offer of services with

the latest technology

Source : World Bank “Building broadband: Strategies and policies for the developing world”, January 2010

Digital Ecosystem

VISION AND OBJETIVES

THE STATE BUILT BY AND FOR THE PROSPERITY OF THE

COLOMBIANS THROUGH THE USE OF ICT

Online Government is a Strategy of the National Government, led by the Ministry of

Information and Communications Technologies that contributes on building a more efficient,transparent and participative Government, which collaborates with the whole society to

provide better services by taking advantage of ICT.

To contribute to the increase of transparency

in public management

To promote citizenparticipation and

engagementby the use of ICT

To drive efficiency andcollaboration across and between all Government

agencies, as well as society as a whole

To Strengthen theconditions to raise competitiveness

and improvequality of life

SPECIFIC OBJECTIVES

GENERAL PURPOSE

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ONLINE GOVERNMENT ECOSYSTEM

GovernmentOnline

Provides technological assets�Connectivity at public institutions and homes (in sync with Vive Digital) �Public institutions back-office �Open IT �Interoperability Platform �Multichannel

Organize the offer of data and services

�Information Management�Public policies and regulation

Generate demand�Online procedures �Open market for added-value online services (in sync with Vive Digital)�e-Participation & e-Democracy�Procurement

Content authoring and take-up

In sync with Vive Digital, 2010

�Training and coaching of public officials �Incentives to third parties for development of services, and to citizens for collective construction�User training and coaching (synergy Vive Digital)

Infrastructure

People Processes

Applications

DEMAND SUPPLY

INTERNATIONAL ENVIRONMENT

No. 1 of RegionwideIn e-gov

No. 9 worldwideIn e-services

No. 1 RegionwideIn e-participation

UN report

20

40

60

80

100

120

140

160

180

1

2003No. 56 WorldNo. 12 LATAM


20

40

60

80

100

120

140

160

180

1

2003No. 57 worldNo. 7 LATAM


20

40

60

80

100

120

140

160

180

1

2003No. 54 world

No. 10 LATAM


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COLOMBIA IN THE E-GOVERNMENT INDEX

LatamWorld

E-GOVERNMENT INDEX

Suiza1 (0,768)

Colombia75 (0,242)

Cuba1 (0,993)

Colombia86 (0,881)

Corea1 (1,000)

Colombia9 (0,711)

Infraestructure sub-index

Human capital subindex

e-Services subindex

97%84%

Information

91%

44%

Interaction

68%

53%

Transaction

76%

54%

Conect

13 26 4 4

Corea Corea AustraliaUSA

e-Services subindex components

Source: 2010 ONU Report - 192 countries

E-GOVERNMENT INDEX

WORLD LATAM

COLOMBIA IN THE E-GOVERNMENT INDEX

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NATIONAL ENVIRONMENT

▪ The strategy is part of the National development plan 2010 – 2014

“Prosperity for all”

▪ It is a fundamental axis of the plan

▪ Articulates with the Governance and Administrative Efficiency Policy

▪ It is one of the fundamentals of the ICT Act

▪ National Competitiveness Policy - Conpes 3527 de 2008

▪ Online Government Strategy Declaration - Conpes 3650 de 2010

KEY SUCCESS FACTORS

Holistic approach and work together

Description Issues to note

• All government agencies are responsible

Accompaniment

Appropriation

Traversal solutions

Monitoring and evaluation

• Diagnostics and action plans

• Dissemination and support for servers and citizenship

• Standards-based solutions for collaboration between institutions

• Systemic approach to assess progress, use, quality and impact

• 1st country in the region with 100% mayoralties Online from 73 to 701 transactions and services online in 2 ½ years

• 100% government index in the national order consolidated in 2 years

• 31% to 62% in the use of online services• 130,000 Public servants trained in 2½ years

• Government Intranet• Boarding for the chain model limits tropics (11)• Defined interoperability framework for the State

• Monitoring is made both in the State progress and the perception of citizens

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NATIONAL ENVIRONMENT - COORDINATION

Citizens

�Status: mistrust and skeptical in Government; resistance to use of ICT;

multiple and changing tastes

�Value offer: more and improved online procedures and services; participation

and voice in decision-making processes; support on usage.

Businesses

�Status: Less procedures and more efficiency

�Value offer: Lower transaction times and costs; facilitate business

environment

�Status: uneven development; limited capabilities; lag in enabling conditions; low data exchange levels

�Value offer: differentiated strategies; support; open market; promotion of collaboration scenarios

Institutions with public duties

GovernmentOnline

KEY SUCCESS FACTORS

Holistic Approach

The strategy is based on joint efforts, taking into account that all public

administration agencies across the country are responsible for the

implementation

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KEY SUCCESS FACTORS

Clear method

• Decree 1151 of 2008• Online Government Manual• Online Government Committee at

each agency• Methodologies for diagnosis and

action plan• Circulars and the Comptroller's

Office• Document of Government Online

Policy - CONPES

TransformationServicios organizados a partir de las necesidades

TransactionGovernment Online Products and services

DemocracyCollective construction of policy and decision making

InformationOnline Information Publication

InteractionComunication between agencies and citizens

2008

2008/2009

2009/2010

2010/2011

2010/2012

KEY SUCCESS FACTORS

Accompanying public agencies

1103 mayoralties and 32 governorshave benefited from the support for theimplementation of Information Phase.

100% of the mayoralties website since2006, a fact that distinguishesColombia the first Latin Americancountry to have presence on theInternet in all municipalities

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KEY SUCCESS FACTORS

Standards-based solutions and cross-collaboration

Interoperability Platform•Common language for sharing information•Executed online•Online Reporting•Online Payment•Online AuthenticationTechnological infrastructure •High Speed Network•Data Center•Contact Center

KEY SUCCESS FACTORS

Monitoring the use, quality and impact

• For continuous improvement• To analyze and understand

the situation• To compare with this standard,

objectives and targets• To provide feedback

to stakeholders• MEASURE OFT RESULT AND

IMPACTS OF EGOV 2010-2011

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CURRENT STATUS

High (81-100)Medium (51-80)Low (0-50)

Source: Online Government Program –AGO/11

CURRENT STATUS

Diagnostic at 195 entities from 27 sectors/branches/bodies,

Sector/Rama/Organismo # Índice 2011-2 Información Interacción Transacción Transformación Democracia

Economía Solidaria 1 1,000 100% 100% 100% 100% 100%

Estadística 2 0,987 100% 100% 100% 96% 100%

Educación Nacional 3 0,981 100% 100% 99% 94% 100%

Agricultura y Desarrollo Rural 4 0,979 99% 100% 100% 93% 100%

Presidencia 5 0,973 100% 100% 100% 91% 100%

Planeación 6 0,966 99% 100% 100% 92% 96%

Comercio, Industria y Turismo 7 0,960 99% 98% 98% 90% 100%

Hacienda y Crédito Público 8 0,956 100% 98% 96% 92% 96%

Protección Social 9 0,954 100% 98% 96% 89% 100%

Ciencia, Tecnología e Innovación 10 0,952 95% 100% 96% 89% 100%

Minas y Energía 11 0,949 100% 98% 96% 91% 95%

Ambiente, Vivienda y Desarrollo Territorial 12 0,946 95% 95% 98% 90% 97%

Tecnologías de la Información y las Comunicaciones 13 0,937 99% 100% 95% 84% 98%

Transporte 14 0,937 98% 97% 95% 86% 100%

Función Pública 15 0,905 97% 96% 90% 87% 90%

Corporaciones Autónomas Regionales 16 0,904 96% 94% 88% 91% 87%

Cultura 17 0,859 99% 92% 78% 86% 85%

Seguridad 18 0,813 89% 100% 93% 87% 40%

Defensa 19 0,800 97% 94% 88% 65% 73%

Relaciones Exteriores 20 0,799 98% 94% 73% 79% 70%

Interior y Justicia 21 0,707 95% 84% 66% 64% 64%

Organismos de Control 22 0,693 80% 69% 81% 68% 53%

Organismos Independientes 23 0,574 78% 59% 81% 52% 25%

Rama Judicial 24 0,571 69% 68% 72% 45% 42%

Universidades e Institutos 25 0,440 62% 52% 43% 42% 34%

Organización Electoral 26 0,421 64% 44% 30% 43% 45%

Rama Legislativa 27 0,319 58% 50% 56% 10% 10%

High (81-100)Medium (51-80)Low (0-50)

Source: Online Government Program –AGO/11

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MATURITY MODEL OF ONLINE GOVERNMENT 2010-20119

Interaction Transaction DemocracyTransformationInformation

InitialConditions to enable

the component

BasicUnderstanding

organization / offer of first services

AdvancedIs internalized and all services offered

Continuous improvementConstant innovation in

accordance with citizen feedback

Government as a platform

Provides information and open public data (not sensitive) in reusable formats

to the use of society

Enables two-way communication

Delivery of Government

online products and services

Provision ofproducts and

services based on the citizen

needs

Society is built with the

active participation of all

its parts

WITH THE COLABORATIONTHEMATIC WITH THE COLABORATION OF THE SOCIETY“OUR PRIORITY”

COMPONENT NEW ISSUES

Information Opening DataOpen GovAccess information through multiple channelsUsability

Transformation Paperless PolicyGreen ITCloud Computing by the govermentIT StandardsInformation SecurityOpen services marketElectronic notificationServices for vulnerable population

Democracy Social controlTroubleshootingE-gov to e-governance

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CONTENT

� ACHIEVEMENTS AND PROGRESS

Portal of the Colombian State

E-procurement System

Examples of online procedures and services

PORTAL OF THE COLOMBIAN STATE

Refers about 3.592 Web sites and information, with an increase in three yearsof 512% in its use, 646.486 as average number of visits to the Web site.

www.gobiernoenlinea.gov.co

Source: Online Government Program –August/11

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E-PROCUREMENT SYSTEM

www.contratos.gov.co

99 455 98 530

115 329

135 462

2 008 2 009 2 010 2 011

Next stage: online contracts (zero role, audiences and online auctions, etc.)..Providers will receive notices by e-mail according to your interestsThe development is finished and is in the process of validation.

2 271 2 289

2 446

2 699

2 008 2 009 2 010 2 011

REGISTRANTS ENTITIES

28.9

43.741.7 42.6

2 008 2 009 2 010 2 011

PROCUREMENTVALUE

PROCUREMENT PROCESS


Procedures and services online

Online and partially online procedures and services have

increased between october 2007 to date 959% only in national

order entitiesIn the last year increased in

40% 73

523

2007 2010

701701

2011Source: Online Government Program –August/11

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EXAMPLES OF ONLINE PROCEDURES

Source: Departamento Administrativo de Seguridad (Administrative Department of Security )- August/11

• 5.792.722 certificates obtained from November/08 to Aug/11

• Deleting an appointment• Reduction of 2 hours 10 minutes to obtain a

certificate• From January 2011 for free

Savings of over U.S. $ 45 million users through direct cost reduction and elimination of indirect costs (transport and photo) cut 1 Aug/11 and with indirectly cosT SAVED US $ 140

Judicial records online


Source: Ministerio de Comercio, Industria y Turismo (Ministry of Commerce, Industry and Tourism) - August/11

• 18 entities integrated to further simplified 98 procedures (previously 200) of foreign tradeThere have been 3,371,000 August/11 court authorizations

• Companies act 5,410 with digital signature certificate and 41,800 active registered users through customs brokerage companies

• The average approval time is 8 hours

International Trade Single Window

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Colombia in Action

Engagement Platform and Citizenship to overcome extreme poverty in Colombia (February/11):• Social network interaction and even knowledge

management, conducting lectures and conferences, among employees

• Portal that promotes citizen mobilization of voluntary action and interaction between citizens and Social Action

• Colombia in Action: 12,977 visits to the platform (Aug/11)

• Networks in Action: 13,191 visits (Aug/11)Savings of 91% of the costs when they should do face


Source: Acción Social (Social Action) - August/11

EXAMPLES OF ONLINE PROCEDURES AND SERVICES

Source: Governor of Quindío – Aug /11

�With real coordinates, and located on anaerial view of the land: the land, topography,relief, water system, the relict forest andbamboo, the departmental roads, sites urbanand rural interests, educational institutions andhealth, parks and plazas, urban and ruralaccommodation, among many other items.

� CONTAINS SIG_QUINDIO geographic andthematic information of Quindio, accurate andtimely information, supported by stepping on theproperty tax base updated IGAC, and the 1:10,000scale aerial photography of Quindío updated in2009.

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Consultations about distances, tolls, fees, bridges, among others, on country roads

• Initiation Time:� Phase 1: ABR/09� Phase 2: NOV/10

• Until August 2011, 296.305 travelers had used the service

• 60% time reduction consulting and accessing desired information

• Service implemented also via Short Message Standard (SMS)

• The Government Entity invested up to COL$260 Million in phase 2


Source: Instituto Nacional de Vías (National Roads Institute) – August/11

9 high-impact procedures are in line for the beneficiaries of the Ministry of Education since June/10

With cutting August/11:• 20,123 certificates of competency of the graduate

degree for advancement in rank• 4,325 applications for certificate of existence and

legal representation of Higher Education Institutions

• 1,973 applications for certification of academic program

• 2,420 qualified applications for registration

Single Window Ministry of Education


Source: Ministerio de Educación Nacional (Ministry of National Education) – August/11

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We are developing services for Digital Terrestrial Television Government

Jury vote ConsultationINVIMA record query

Knowledge and use of OnLine Government…

Citizens

22%

30%

66%

39%

90%

0% 20% 40% 60% 80% 100%

Have you interacted during the last year with public organizations

through Internet, fixed telephone line, mobile phone, special service

lines or ATM? *

Do you know that by using electronic means you can interact with public organizations to obtain information, carry out proceedings,

obtain services, file requests, complaints or claims and participate

in decisions making?

2010

2009

2008

17%

28%

41%

4%

22%

32%

32%

8%

49%

63%

51%

16%

0% 10% 20% 30% 40% 50% 60% 70%

During the last year, have you filed requests, complaints or claims before a

public organization through Internet, fixed telephone line, mobile phone, special

service lines or ATM

During the last year, have you carried out proceedings or requested services to

public organizations?

During the last year, have you made payments for proceedings or services at

public organizations through Internet, fixed telephone line, mobile phone, special

service lines or ATM?

During the last year, have you participated in the definition of standards, plans,

programs, projects or initiatives by public organizations through Internet, fixed telephone line, mobile phone, special

service lines or ATM?


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Enterprise

23%

70%

94%

22%

85%

96%

0%

20%

40%

60%

80%

100%

120%

2008 2009 2010 2008 2009 2010

Legal Representative Employees

Knowledge and use of OnLine Government…

28%

41%

20%

70%

63% 62%

0%

10%

20%

30%

40%

50%

60%

70%

80%

Services and Procedures Online payments

2008 2009 2010

KNOWLEDGE USE


CONTENT

� CONCLSIONS

The principals concluions of the value of thegovermente on li

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GOALS - ACTION PLAN 2011-2014

�Corporations online �50% of all Departmental Assemblies are now on line �30% of all Municipal Councils are now on line �100% of Congress online implemented

�Controlling online �60% of all national agencies are implementing online fiscal accountability and auditing�30% of all territorial institutions are implementing online fiscal accountability and auditing �Fiscal Control agencies are implementing the One-stop shop of Claims

�Notaries online

�100% of all notaries are implementing Information and Interaction phases �50% of all notaries are implementing and using the Notaries’ Single Portal �50% of all notaries are implementing and using the One-stop shop of Notaries

�Government online innovation center

�Center for research, development and innovation of Government online implemented

�Emergency care online

�Emergency care system implemented with transparency and monitoring modules�Implementing the integration of information from the sectors

GOALS - ACTION PLAN 2011-2014

�Paperwork elimination

�Regulated governance of paperwork elimination actions�60% of all national agencies implemented paperwork elimination actions �15% of all territorial institutions implemented paperwork elimination actions

�Government online at territorial level

�1,134 territorial institutions (Town Halls and Governor’s Offices) are progressing through the Strategy phases �An average of 3 procedures and services are electronically enabled in each territorial institution�6 killer applications developed for constituents, businesses and institutions

�Governmental Intranet

�150 agencies connected to the High-Speed Network�10 additional cities covered the High-Speed Network�35 new agencies using the Government’s Data Center �20 national agencies using the Constituent’s Contact Center

�E-Procurement system

�100% of all national and territorial agencies have joined the system �10,000 suppliers have been trained on system’s usage �100% of procurement processes have been handled via the system

�Crystal Urn �100% of phase 2 implemented: Interactions with Constituents�100% phase 3 implemented: Public management & planning

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CONCLUSIONS

1. The citizen as the center of the state, and all of the effort tolook for improving the quality of life of this.

2. It is essential to have a clear method based in legislationand regulations, as well as strategies for advancement of theentities.

3. We must have a clear diagnosis and know about the base-line level of the entities to be able to measure the impact ofthe strategies developed.

CONCLUSIONS

4. As important as the development of procedures andservices, are the escort and technical assistance to entitiesfor the ownership and the transformation of theorganizational culture of the same.

5. We need to establish communication strategies andconsistent to reach the citizens and to promote the use of theprocedures and services performed.

6. The Online Government is a collaborative effort of all stateagencies as a whole, does not depend on a single entity. Isthe responsibility of all society.

7. The Online Government is more than technology.

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THANKS

[email protected]