two thumbs up—or down—on social media efforts

Post on 09-May-2015

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Dan Shust, Director of Emerging Media, Resource Interactive David Griner, Social Media Strategist, Luckie & Co. How to market and sell using social media is one of the hottest topics in online retailing today. Everyone knows that opportunities exist—but few really know how to exploit them. This session will feature two expert—and opinionated—marketing and retailing consultants who specialize in social media. They will review retailers' social media campaigns and tell why in their opinions they succeed—or fail. They won't agree on the successful—or not so successful—elements of each, so be prepared for some spirited give and take as they decide thumbs up or thumbs down on social media campaigns.

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© Copyright 2010 Resource Interactive and Luckie & Company

TWO THUMBS UP (or down) ON SOCIAL MEDIA EFFORTS... Dan Shust - Resource Interactive

David Griner - Luckie & Company

© Copyright 2010 Resource Interactive and Luckie & Company

A QUESTION TO GET US STARTED

© Copyright 2010 Resource Interactive and Luckie & Company

Burberry Art of the TrenchSocial Microsite

© Copyright 2010 Resource Interactive and Luckie & Company

BURBERRY ART OF THE TRENCH

© Copyright 2010 Resource Interactive and Luckie & Company

BURBERRY ART OF THE TRENCH

© Copyright 2010 Resource Interactive and Luckie & Company

BURBERRY ART OF THE TRENCH

© Copyright 2010 Resource Interactive and Luckie & Company

Results:

7.5 million page views150 countries5 million minutes spent on the site1 million Facebook fans10% increase in same-store sales

BURBERRY ART OF THE TRENCH

© Copyright 2010 Resource Interactive and Luckie & Company

LET’S VOTE

© Copyright 2010 Resource Interactive and Luckie & Company

David’s take: Dan’s take:

BURBERRY ART OF THE TRENCH

© Copyright 2010 Resource Interactive and Luckie & Company

IKEA Photo TaggingFacebook Engagement

© Copyright 2010 Resource Interactive and Luckie & Company

IKEA PHOTO TAGGING

http://www.youtube.com/watch?v=P_K1ti4RU78

© Copyright 2010 Resource Interactive and Luckie & Company

IKEA PHOTO TAGGING

Results:

Lots of PR!

© Copyright 2010 Resource Interactive and Luckie & Company

LET’S VOTE

© Copyright 2010 Resource Interactive and Luckie & Company

David’s take: Dan’s take:

IKEA PHOTO TAGGING

© Copyright 2010 Resource Interactive and Luckie & Company

Levi’s Friends StoreSocial Commerce

© Copyright 2010 Resource Interactive and Luckie & Company

LEVI’S FRIENDS STORE

© Copyright 2010 Resource Interactive and Luckie & Company

LEVI’S FRIENDS STORE

© Copyright 2010 Resource Interactive and Luckie & Company

LEVI’S FRIENDS STORE

© Copyright 2010 Resource Interactive and Luckie & Company

Benefits:

More engaged shoppersReal-time custom shopping experiencesEnhanced insight into demand signals

LEVI’S FRIENDS STORE

© Copyright 2010 Resource Interactive and Luckie & Company

LET’S VOTE

© Copyright 2010 Resource Interactive and Luckie & Company

David’s take: Dan’s take:

LEVI’S FRIENDS STORE

© Copyright 2010 Resource Interactive and Luckie & Company

Resource Interactive Off The WallSocial Commerce

SOCIAL COMMERCE

© Copyright 2010 Resource Interactive and Luckie & Company

RESOURCE OFF THE WALL

© Copyright 2010 Resource Interactive and Luckie & Company

RESOURCE OFF THE WALL

© Copyright 2010 Resource Interactive and Luckie & Company

RESOURCE OFF THE WALL

Benefits:

Reward fans with special offers, etc. Allow fans to shop without leaving FacebookShareable with all commerce capabilities

© Copyright 2010 Resource Interactive and Luckie & Company

LET’S VOTE

© Copyright 2010 Resource Interactive and Luckie & Company

David’s take: Dan’s take:

ABSTAIN

RESOURCE OFF THE WALL

© Copyright 2010 Resource Interactive and Luckie & Company

Uniqlo UTweetTwitter API

© Copyright 2010 Resource Interactive and Luckie & Company

UNIQLO UTWEET

© Copyright 2010 Resource Interactive and Luckie & Company

UNIQLO UTWEET

http://www.youtube.com/watch?v=b5IyQE2AY38&feature=related

© Copyright 2010 Resource Interactive and Luckie & Company

UNIQLO UTWEET

© Copyright 2010 Resource Interactive and Luckie & Company

Results:

Uniqlo generates fun...againThousands of custom Twitter movies createdTens of thousands of free brand impressions

UNIQLO UTWEET

© Copyright 2010 Resource Interactive and Luckie & Company

LET’S VOTE

© Copyright 2010 Resource Interactive and Luckie & Company

David’s take: Dan’s take:

UNIQLO UTWEET

© Copyright 2010 Resource Interactive and Luckie & Company

Jimmy Choo Trainer HuntGeolocation

© Copyright 2010 Resource Interactive and Luckie & Company

JIMMY CHOO TRAINER HUNT

© Copyright 2010 Resource Interactive and Luckie & Company

JIMMY CHOO TRAINER HUNT

© Copyright 2010 Resource Interactive and Luckie & Company

Results:

33% increase in sneaker sales40% increase in positive mentions4,000 online participants

JIMMY CHOO TRAINER HUNT

© Copyright 2010 Resource Interactive and Luckie & Company

LET’S VOTE

© Copyright 2010 Resource Interactive and Luckie & Company

JIMMY CHOO TRAINER HUNT

David’s take: Dan’s take:

© Copyright 2010 Resource Interactive and Luckie & Company

Procter & Gamble CauseWorld Third Party App Sponsorship

© Copyright 2010 Resource Interactive and Luckie & Company

PROCTER & GAMBLE CAUSEWORLD

© Copyright 2010 Resource Interactive and Luckie & Company

PROCTER & GAMBLE CAUSEWORLD

Benefits:

Gives “checking in” a purposeMarketers know when a product is in handGame mechanics encourage repeat use

© Copyright 2010 Resource Interactive and Luckie & Company

LET’S VOTE

© Copyright 2010 Resource Interactive and Luckie & Company

David’s take: Dan’s take:

PROCTER & GAMBLE CAUSEWORLD

© Copyright 2010 Resource Interactive and Luckie & Company

Moosejaw Break Up ServiceEngagement

© Copyright 2010 Resource Interactive and Luckie & Company

MOOSEJAW BREAKUP SERVICE

© Copyright 2010 Resource Interactive and Luckie & Company

MOOSEJAW BREAKUP SERVICE

© Copyright 2010 Resource Interactive and Luckie & Company

MOOSEJAW BREAKUP SERVICE

http://www.youtube.com/watch?v=fnkDt5xq2M4

© Copyright 2010 Resource Interactive and Luckie & Company

MOOSEJAW BREAKUP SERVICE

© Copyright 2010 Resource Interactive and Luckie & Company

MOOSEJAW BREAKUP SERVICE

© Copyright 2010 Resource Interactive and Luckie & Company

MOOSEJAW BREAKUP SERVICE

Results:

Over 200 breakups in progress(also a few hookups)Moosejaw fans always wondering “what next?”

© Copyright 2010 Resource Interactive and Luckie & Company

LET’S VOTE

© Copyright 2010 Resource Interactive and Luckie & Company

David’s take: Dan’s take:

MOOSEJAW BREAKUP SERVICE

© Copyright 2010 Resource Interactive and Luckie & Company

Our Tips and Takeaways

© Copyright 2010 Resource Interactive and Luckie & Company

David:

Think beyond the launch

Empower your customers on the product level

Engage fans in their daily lives, not in a web browser

OUR TIPS AND TAKEAWAYS

© Copyright 2010 Resource Interactive and Luckie & Company

Dan:

Be part of the experience

Consider tools that are freely available first

Have fun!

OUR TIPS AND TAKEAWAYS

© Copyright 2010 Resource Interactive and Luckie & Company

Thanks! For more information about Resource Interactive or Luckie & Company contact:

Dan Shust / Director, Emerging Media - Resource Interactivedshust@resource.comtwitter: @getshust

David Griner / Social Media Strategist - Luckie & Companydavid.griner@luckie.comtwitter: @griner

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