ucd from across the pond - a case study in remote ux
Post on 12-Apr-2017
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UCD from across the PondA case study in Remote UX
Neil Turner
My background…
What would your ideal project look like?
Co-located team
Awesome project war room
Easy access to users
And stakeholders…
Who works in a co-located team?
Who has an awesome project war room?
Who has easy access to users?
Who has easy access to stakeholders?
Ideal world vs Real world
Welcome to the messy real world of Remote UX
Thanks to globalisation, remote UX is on the rise…
And of course more of us are frequently working remotely
Redesigning a global research platform
Not UCD across this pond (at my office)
But this pond…
Not much chance of co-location…
Or going on a ‘Swift’ world tour…
How to carry out user-centred design remotely? How to carry out UX team work remotely?
How we carried out UCD remotely
Using the Internet of course
ForSee and Survey Monkey for capturing user insights & participants
WebEx for user interviews and usability testing
User Testing for rapid mobile usability testing
PLAY VIDEO
Chalkmark for click testing prototypes
With some good ol’ fashioned face-to-face user research when possible
How we carried out UCD remotely
• Online surveys to capture user insights & recruit participants
• Moderated remote user interviews & testing• Unmoderated user testing & click testing• Face-to-face user research when possible
How we carried out UX team work remotely
It wasn’t as easy as being co-located…
“Long distance relationships are SOOO easy!”…said NO ONE! Ever!
How can you replicate this remotely?
With difficulty, which is why we got the team together for a week
Local teams working remotely
Team members in the office when possible
How can you replicate this remotely?
Daily stand-ups (local and remote)
Weekly design reviews (online)
Talking to someone, not emailing
How can you replicate this remotely?
Good meeting discipline
• Have a clear agenda• Share content beforehand• Turn up on time• Use headset audio (or video)• Be polite• Get to know online meeting tool
With headsets and a decent Broadband connection
How can you replicate this remotely?
Used online UX & collaboration tools
With an online style guide
And Jira as the single source of truth
How can you best work across time zones?
How can you best work across time zones?
• Tried to be considerate to working times• Utilised cross-over times (afternoons in UK)• Scheduled meetings at least painful time• Kept meetings short & sweet
How did we carry out UX team work remotely?
• Local teams working remotely• Got whole team together for 1 week• Used range of online design & collaboration tools• Scheduled regular, disciplined catch-ups• Encouraged phone & IM over email• Had single of point of truth
We got there…
How can we work better remotely?
• What should we start doing?• What should we stop doing?• What should we continue doing?
How to be a remote UX…
Do stuff face to face if you can (UX research & design)
Come up with a good remote game plan
Invest in good remote tools and tech
Use online UX & collaboration tools & learn how to best use them
Be prepared and always run a pilot
Meet-up online as regularly as possible
Use video, phone and IM over emails
Make the best use of team time together
Be considerate
Oh, you want me to work late? Well, I want you to go f**k yourself. We can’t always get what we want.
Get used to working remotely
www.uxforthemasses.com
THANK YOU :-)
@neilturneruxslideshare.net/neiljamesturner
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