unravelling change leadership: a fresh approach using human instincts andrew o’keeffe hardwired...

Unravelling Change Leadership: A fresh approach using human instincts

Andrew O’KeeffeHardwired Humans

• A predictive framework for knowing what will work and what won’t

• Less anxiety and less distraction

• Faster implementation

• An approach that helps leaders with “daily” changes they get to implement

• Enhance your professional toolkit

Using Human Instincts

How do humans respond to change?

Human Nature

Change

Good Bad

Change

Good Bad

Change

Hardwired Human Instincts

Social Belonging – Family of 7 and Clan of up to 150

Emotions Before Reason

First Impressions to Classify

Loss Aversion

Gossip

Source: Nigel Nicholson, London Business School, Managing The Human Animal, and Harvard Business Review July–August 1998

The 9 Essentials For Leading Change Using Human Instincts

How are people going to feel the moment they hear about the change?

Essential 2 – Influence the Classifying Moment

Okay Uncertain

How are people going to feel the moment they hear about the change?

Essential 2 – Influence the Classifying Moment

“Okay”(A quick phone call

to 16 people)

“Uncertain”(Email, call a meeting)

Appointing a newmanager

1. Ensure explanation is plausible2. Leave no vacuum and attend to rumours (in a vacuum people begin to wonder if they are missing out on information and make it up for themselves)

Example at Metro Trains Melbourne, during arestructure the key leader held a briefingsession at 10am every Thursday – andbefore the briefing he knew the rumours

Essential 5 – Gossip and Rumour

What do we want people to say afterwards?

Identifies your actions to create the desiredfuture state

For example, in a relocation 7 people werelosing their office – what’s the best thing wecan realistically hope the 7 people will saywhen they go home the day they learn of thechange?

Essential 6 – The Gossip Test

1. Subscribe to monthly newsletter

2. Read Hardwired Humans

3. Open workshops – Brisbane, Melbourne, Sydney in December

4. HR/Change team development and accreditation

www.hardwiredhumans.comandrewo@hardwiredhumans.com

Continuing Your Learning Journey

1. If we know our natural instincts we can make informed choices

2. Classifying detector is always turned on – driven by how we feel

3. We are not wired to resist change – we screen for loss

4. Transform your approach, advice and success on change management

The Key Takeaways