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Kenny LeckieSenior Technology & Change Management Consultant
Traveling Coaches, Inc.
3/29/2019
User Adoption The Key To Wildly Successful Rollouts
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User Adoption – Key to Successful Rollouts
What is it and Why You Should Care
Understanding Change and the Management of Change
Introduction to ADKAR
Practical Examples
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What is User Adoption?
YOU Have Impact On Reaching This Business Goal
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What is your greatest asset in helping others?
C H A N G E
How do we get there from here?
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What is Change Management
The application of a set of tools, processes, skills, and principles for managing the people side of change to achieve the required outcomes of a change project or
initiative. - Prosci
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The Value of Effective Change Management
Research from Prosci’s Best Practices in Change Management Benchmarking Report
Meet ObjectivesPoor CM Excellent CM
Stay on BudgetPoor CM Excellent CM
Stay on SchedulePoor CM
16%Excellent CM
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The Value of Effective Change Management
Research from Prosci’s Best Practices in Change Management Benchmarking Report
Meet Objectives
Poor CM Excellent CM
Stay on BudgetPoor CM
48%Excellent CM
Stay on SchedulePoor CM
16%Excellent CM
75%
www.travelingcoaches.com
The Value of Effective Change Management
Research from Prosci’s Best Practices in Change Management Benchmarking Report
Meet ObjectivesPoor CM
17%Excellent CM
Stay on BudgetPoor CM
48%Excellent CM
82%
Stay on SchedulePoor CM
16%Excellent CM
75%
www.travelingcoaches.com
The Value of Effective Change Management
Research from Prosci’s Best Practices in Change Management Benchmarking Report
Meet ObjectivesPoor CM
17%Excellent CM
95%
Stay on BudgetPoor CM
48%Excellent CM
82%
Stay on SchedulePoor CM
16%Excellent CM
75%
www.travelingcoaches.com
16%
75%
48%
82%
15%
93%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Poor Change Management Excellent Change Management
Value of Change Management
Stay on Schedule Stay within Budget Meet Objectives
www.travelingcoaches.com
Successful Change Requires A Dual Focus
Current StateTransition
StateFuture State
Technical Side
People Side
Design
Deliver
Develop
Embrace
Use
Adopt
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Change Management
Project Management
Business Alignment
Sponsorship Coalition
Communication Strategy
Testing and quality
assurance
Learning Journey
Holistic User Adoption Approach
Impact Analysis
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4 Key Areas
Business People Systems Readiness
The 5 Building Blocks
A • Awareness of the need for change
D • Desire to participate and support the change
K• Knowledge on how to change
A• Ability to implement required skills and behaviors
R • Reinforcement to sustain the change
Organizations don’t change.People within organizations change.
A w a r e n e s sIs there an awareness of the need for change?
A w a r e n e s sIs there an awareness of the need for change?
Awareness Test
How Aware Are You About The Level of User Adoption Before, During, and After your rollout?
Effective Messaging
How many times must a message be received before most people realize it is intended for them?
A. 2
B. 3-4
C. 5-7
D. 10 or more
D e s i r eIs there a desire to participate in and support the change?
The key to building desire is sharingclear, consistent, and compelling stories
that inform, motivate,, and engage users to win their buy-in.
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K n o w l e d g eDo employees have the knowledge of how to change?
A b i l i t y
Do employees have the ability to implement the required skills and behaviors?
Putting Knowledge into Action
Time Practice
Tools
R e i n f o r c e m e n t
How will the change be monitored and reinforced so it is sustained?
ADKAR Gap Model
Change
Confusion
Resistance
Fear/Anxiety
Frustration
Backsliding
Awareness Desire Knowledge Ability Reinforcement
Desire Knowledge Ability Reinforcement
Awareness Knowledge Ability Reinforcement
Awareness Desire Ability Reinforcement
Awareness Desire Knowledge Reinforcement
Awareness Desire Knowledge Ability
Awareness
Desire
Knowledge
Ability
Reinforcement
Who’s
guarding
your firm?
Kenny LeckieSenior Technology & Change Management Consultant
Traveling Coaches, Inc.
3/29/2019
User Adoption The Key To Wildly Successful Rollouts
INSERT PICTURE
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