user adoption - washington legal trainers · 3/29/2019 · user adoption the key to wildly...

Kenny LeckieSenior Technology & Change Management Consultant

Traveling Coaches, Inc.

3/29/2019

User Adoption The Key To Wildly Successful Rollouts

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User Adoption – Key to Successful Rollouts

What is it and Why You Should Care

Understanding Change and the Management of Change

Introduction to ADKAR

Practical Examples

www.travelingcoaches.com

What is User Adoption?

YOU Have Impact On Reaching This Business Goal


What is your greatest asset in helping others?

C H A N G E

How do we get there from here?


What is Change Management

The application of a set of tools, processes, skills, and principles for managing the people side of change to achieve the required outcomes of a change project or

initiative. - Prosci


The Value of Effective Change Management

Research from Prosci’s Best Practices in Change Management Benchmarking Report

Meet ObjectivesPoor CM Excellent CM

Stay on BudgetPoor CM Excellent CM

Stay on SchedulePoor CM

16%Excellent CM




Meet Objectives

Poor CM Excellent CM

Stay on BudgetPoor CM

48%Excellent CM


16%Excellent CM

75%




Meet ObjectivesPoor CM

17%Excellent CM


48%Excellent CM

82%


16%Excellent CM

75%




Meet ObjectivesPoor CM

17%Excellent CM

95%


48%Excellent CM

82%


16%Excellent CM

75%


16%

75%

48%

82%

15%

93%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Poor Change Management Excellent Change Management

Value of Change Management

Stay on Schedule Stay within Budget Meet Objectives


Successful Change Requires A Dual Focus

Current StateTransition

StateFuture State

Technical Side

People Side

Design

Deliver

Develop

Embrace

Use

Adopt


Change Management

Project Management

Business Alignment

Sponsorship Coalition

Communication Strategy

Testing and quality

assurance

Learning Journey

Holistic User Adoption Approach

Impact Analysis


4 Key Areas

Business People Systems Readiness

The 5 Building Blocks

A • Awareness of the need for change

D • Desire to participate and support the change

K• Knowledge on how to change

A• Ability to implement required skills and behaviors

R • Reinforcement to sustain the change

Organizations don’t change.People within organizations change.

A w a r e n e s sIs there an awareness of the need for change?

Awareness Test

How Aware Are You About The Level of User Adoption Before, During, and After your rollout?

Effective Messaging

How many times must a message be received before most people realize it is intended for them?

A. 2

B. 3-4

C. 5-7

D. 10 or more

D e s i r eIs there a desire to participate in and support the change?

The key to building desire is sharingclear, consistent, and compelling stories

that inform, motivate,, and engage users to win their buy-in.


K n o w l e d g eDo employees have the knowledge of how to change?

A b i l i t y

Do employees have the ability to implement the required skills and behaviors?

Putting Knowledge into Action

Time Practice

Tools

R e i n f o r c e m e n t

How will the change be monitored and reinforced so it is sustained?

ADKAR Gap Model

Change

Confusion

Resistance

Fear/Anxiety

Frustration

Backsliding

Awareness Desire Knowledge Ability Reinforcement

Desire Knowledge Ability Reinforcement

Awareness Knowledge Ability Reinforcement

Awareness Desire Ability Reinforcement

Awareness Desire Knowledge Reinforcement

Awareness Desire Knowledge Ability

Awareness

Desire

Knowledge

Ability

Reinforcement

Who’s

guarding

your firm?

Kenny LeckieSenior Technology & Change Management Consultant

Traveling Coaches, Inc.

3/29/2019

User Adoption The Key To Wildly Successful Rollouts

INSERT PICTURE

user adoption - washington legal trainers · 3/29/2019 · user adoption the key to wildly...

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