using elluminate to deliver library training at the open university

Using Elluminate Live! to deliver Library training

Helen Clough, h.a.clough@open.ac.uk

June 2009

• Why?

• What we’ve learned

• How we use Plan!

• Feedback

• Follow-up surveys

• Next steps

Why?

Current sessions

• Student Introduction to Library Services• Tutor Introduction to Library Services• How to Find an eJournal• How to Set Up eJournal Alerts• How to Social Bookmark• How to Use RefWorks• Introduction to Bibliographic Management• Finding Information in Business and Management• Finding Information in Languages• Finding Information in Psychology

What we’ve learned• Book a room• Prepare a script and Plan! file (helps when running

session multiple times)• Encourage interaction• 1 hour max• Training in an online environment is very different from

face-to-face training• Using Moodle ‘Groups’ is admin intensive

Feedback• 143 participants at 23 sessions

• 57% attendance

• 103 evaluation forms received

Reasons for Non-Attendance

10

7

62

21

General technical problemswith own PC / laptop /Internet

Problems with Elluminate login

Completely forgot!

Did not receive anynotification I was due toattend!

Life got in the way /unforeseen circumstances

Elluminate: Ease of use

71

27

1

1

Excellent

Good

Fair

Poor

Elluminate: Suitability for delivering training

73

21

5 1

Excellent

Good

Fair

Poor

Elluminate: Supporting interaction

72

22

5 1

Excellent

Good

Fair

Poor

Would you recommend this event to a colleague?

95

7 0

Definitely

Possibly

Not at all

Follow-up surveys

Have you used any of the resources shown in the training session?

7

10

YES

NO

Amount of Change

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Your knowledge of webconferencing

Your confidence in your ownability to use libraryresources

Has the training session youattended changed yourpractice in any way?

Amount of Change: Your knowledge of web conferencing

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No

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Amount of Change: Your confidence in your own ability to use library resources

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Amount of Change: Has the training session you attended changed your practice in any way?

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Next Steps• Library Helpdesk surgeries

• More librarians trained up

• More session topics

• More frequent sessions

• Delivering from home

• Reducing drop-out rates / increasing max. participants

• Explore functionality

• Explore Publish!

Helen CloughLibrary ServicesThe Open UniversityWalton HallMilton KeynesMK7 6AAwww.open.ac.uk/library