utilising mobility for productivity and efficiency

Utilising Mobility for Productivity & Efficiency

12 November 2012

Gary Crosby

Key Areas for Discussion

• How Mobility is transforming business

• Benefits for business

• Mobility in action – real world case study

How Mobility is Transforming Business

• In the last ten years the way

people work has dramatically

changed.

• Mobile phones and laptops

provided the means to keep in

touch with the office and

obtain email, calendar and

contacts on the go.

• People who relied on desktop

computers for communication

were unchained.

Then, along came smart phones, tablets, apps and cloud

Mobile Devices are Replacing Paper

Mobile Devices Enable Input On-The-Go

• Builders can raise quotes onsite

• Sales orders can be placed instantly from the field

• Front line staff can record details about customers and

send direct to head office

• Managers can approve tasks from the airport

The Virtual Office

Benefits to Business

• Superior customer service

• Reduced costs

• Faster movement of information

• Increased productivity

• Improved employee satisfaction

Leverage What Your Workforce Already Has

Case Study – Jetstream

• Mobile application used by

airline cabin crew onboard

an aircraft

• Brings data from

reservations, loyalty, CRM,

operations and crewing

systems into the cabin

• Allows electronic data

collection of data in the air,

that is sent back to head

office on completion of the

flight

Case Study - Jetstream

Loyalty tier

Meal preference

Journey details

Travel Group

Case Study – Jetstream

• Rolled out to 500+ users of a major Australian airline

• Used daily on domestic and international flights as well as airline

lounges

• Improves customer experience by faster recognition and preference

recording

• Drives loyalty reward program membership by on-the-spot sign up of

new members

• Reduces double data entry and streamlines flow of information from

cabin to head office

“SUCH A GREAT TOOL FOR CUSTOMER FEEDBACK AND

ESCALATING INFORMATION. A WEALTH OF INFORMATION FOR

THE TEAM ONBOARD AND PRIOR TO FLIGHT ESPECIALLY.”

Mobile Forms for SMBs

For further discussion,

come and see us on Stand 8