· web viewdemonstrate basic knowledge by recall in a narrow range of area. perform basic or...
Post on 02-Apr-2018
214 Views
Preview:
TRANSCRIPT
TABLE OF CONTENTS
FOREWARD…………………………………………………………………………………………………. i
GLOSSARY…………………………………………………………………………………………………… ii
NC LEVEL-1 DESCRIPTION ………………………………………………………………………...... 1
TECHNICAL COMPETENCIES
ME-SE-101T1 Use hand tools and workshop equipment………………………………
2
ME-SE-102T1 Service and repair small engines………………………………………………
6
ME-SE-103T1 Repair tyres and punctures of small machines…………………………
11
INDUSTRIAL COMPETENCIES
ME-SE-104I1 Follow safety and health procedures……………………………………….
16
ME-SE-105I1 Practice housekeeping………………………………………………………………
20
BASIC COMPETENCY
ME-SE-106B1 Receive and respond to workplace communication………………… 24
Occupation: SMALL ENGINE MECHANICDescription: The Small Engine Mechanic undertakes servicing and repair of small engines
particularly motorcycles in the transport sector and small farm equipment in the agricultural sector.
Level Descriptor (General)Qualification Job Level Skill, Knowledge and Attitude
National Certificate (NC)-1
Semi-skilled Demonstrate basic knowledge by recall in a narrow range of area
Perform basic or preparatory practical skills in a defined range of tasks
Carry out routine tasks given clear direction Demonstrate understanding of safety requirements Receive and pass on information related to the work Access and record information related to the work Take responsibility for output of self
SMALL ENGINE MECHANIC
The National Skill Certificate (NSC) for Small Engine Mechanic– (Level-I) Skill Qualification comprises of occupational competencies that a person must attain to work as an assistant in electrical work.
Competency Units for NSC level-1 of assistant Small Engine Mechanic
Unit code no. TECHNICAL COMPETENCIES
ME-SE-101T1 Use hand tools and workshop equipment
ME-SE-102T1 Service and repair small engines
ME-SE-103T1 Repair tyres and punctures of small machines
Unit Code No. INDUSTRIAL COMPETENCIES
ME-SE-104I1 Follow safety and health procedures
ME-SE-105I1 Practice house keeping
Unit Code No. BASIC COMPETENCY
ME-SE-106B1 Receive and respond to workplace communication
1
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Industry : METAL AND ENGINEERING
Occupation Title : SMALL ENGINE MECHANIC
Competency Unit Code : ME-SE-101T1
Competency Unit : USE HAND TOOLS AND WORKSHOP EQUIPMENT
Unit Descriptor :
Competency Level : Level 1
Version No. : 1
Date : April 2016
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
2
This unit relates to competency required to use hand-tools and workshop equipment safely, correctly and efficiently.
Competency Unit Code: ME-SE-101T1
Competency Unit Title: USE HANDTOOLS AND WORKSHOP EQUIPMENT
Competency Elements
This competency unit consists of the following elements:Element 1: Identify the name, type and purpose of hand tools and workshop equipment.Element 2: Demonstrate correct and safe use of tools and equipment.Element 3: Install electrical fittings and accessories.Element 4: Clean and store tools and equipment, and report any damage or defects to supervisor
DESCRIPTION OF COMPETENCY ELEMENTS
Competency Elements Performance Criteria
1. Identify the name, type and purpose of hand tools and workshop equipment.
1.1 Name and type of tool or piece of equipment is identified
1.2 Specific Occupational Health and Safety(OH&S) issues related to tool and equipment are identified.
2. Demonstrate correct and safe use of tools and equipment.
2.1 Correct use of tools and equipment is explained and demonstrated.
2.2 Safe use of tools and equipment is explained and demonstrated.
2.3 Potential sources of support and information on unfamiliar or new tools and equipment are identified
3. Clean and store tools and equipment, and report any damage or defects to supervisor
3.1 Tools cleaned and stored according to manufacturer's specifications and supervisors requirements.
3.2 Malfunctions, faults, wear or damage to tools are reported to the supervisor according to workplace requirements
RANGE AND CONTEXT
Italicized terms are elaborated in the Range and Context
3
Variable Range
1. Tools May include but not limited to: Hand tools commonly used in general engine-repair
workshops to remove and replace fastenings and component parts, ie. sockets, spanners, screwdrivers, allen (L-key or hexagonal key), and torque wrenches.
Associated tools used in basic repair procedures – pliers, wrenches, hammers, chisels, hacksaws, files.
Grease guns/oil cans, containers for waste fluids and parts
Basic measuring equipment - tape measure/ruler, feeler gauges, spark plug cleaners
2. Workplace May include but not limited to: Building designated as workshop at premises of
workplace/employer. Outside area at premises of workplace/employer.
3. Manuals and Technical Information.
May include but not limited to: Tool manufacturer/supplier technical data sheets and
workshop manuals. Support and technical advice from senior qualified
work colleagues and supervisor.
4. OHS requirements OH&S practice should be in line with any relevant national legislation, and/or codes of best practice and/or workplace Health and Safety policy.May include: Risk assessments to identify best safe practice in
relation to using hand tools and equipment. Use of personal protective equipment (PPE) where
available in line with workplace practice.
EVIDENCE GUIDE
4
Underpinning Knowledge Underpinning Skill
Basic and general knowledge of:- OH&S regulations/requirements,
equipment, material and personal safety requirements
Types, characteristics and operations of single cylinder petrol and diesel engines.
Types, characteristics and functions of tools used in maintenance of internal combustion engines.
Safe practice with regard to the use and control of hazardous substances.
Safe practice with regard to environmentally sound disposal of waste fuels and oils.
Obtain work instructionsObtain, interpret and understand the work instructions.
Carry out routine tasks in accordance with InstructionsEstablish safe and effective work processes to avoid or minimise reworking avoid wastage
Communicate effectively in the workplaceCommunicate in simple language to enable confirmation of work requirements
Work with others and in a teamWork with others and in a team using co-operative approaches to optimise satisfaction and productivity
Numeracy skillsPerform basic calculations required to finish the tasks
Use of toolsMechanical aptitude and manual dexterity to use tools. Ability to recognise faults and defects with tools and equipment, and to understand workshop reporting procedures
Evidence may be collected through assessment methods such as: Observation of practical performance Inspection of finished work Oral and/or written questions
5
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Industry : METAL AND ENGINEERING
Occupation Title : SMALL ENGINE MECHANIC
Competency Unit Code : ME-SE-102T1
Competency Unit : SERVICE ND REPAIR SMALL ENGINES
Unit Descriptor :
Competency Level : Level 1
Version No. : 1
Date : April 2016
6
This unit relates to competency required to undertake routine scheduled servicing and basic repair of small internal combustion engines under supervision.
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Competency Unit Code: ME-SE-102T1
Competency Unit Title: SERVICE AND REPAIR OF SMALL ENGINES
Competency Elements
This competency unit consists of the following elements:Element 1: Identify type of engine and related issues.Element 2: Prepare for scheduled servicing and/or basic repair.Element 3: Carry out scheduled servicing and/or basic repair.Element 4: Complete scheduled servicing and/or basic repair.
DESCRIPTION OF COMPETENCY ELEMENTS
Competency Elements Performance Criteria
1. Identify type of engine and related issues.
1.1 Type of engine is identified1.2 Specific Occupational Health and Safety (OH&S) issues
related to engine are identified.1.3 Any assistance needed to safely move engine and
associated parts is identified.1.4 safe procedures for working on engine are identified
2. Prepare for scheduled servicing and/or basic repair.
2.1 Prepare clean and safe work area to give good access to engine as required.
2.2 Identify necessary work, plan schedule, discuss and confirm with supervisor.
2.3 Identify tools, parts and other materials needed for planned work.
2.4 Identify potential sources of technical support and information for planned work.
3. Carry out scheduled servicing and/or basic repair.
3.1 Requirement for Personal Protective Equipment according to workplace OH&S practice is understood.
3.2 Lubrication, greasing, and other basic servicing of engine is carried out according to supervisor's instructions.
3.3 Routine adjustments and repairs are made to engine according to supervisor's instructions.
Italicized terms are elaborated in the Range and Context
7
3.4 Work is conducted according to workplace OH&S practice and completed to supervisor's/clients satisfaction.
4. Complete scheduled servicing and/or basic repair.
4.1 Tools cleaned and stored according to workplace requirements.
4.2 Waste from maintenance activities is collected, stored and disposed of or recycled according to workplace requirements
4.3 Work area is cleaned and maintained according to workplace OH&S requirements.
4.4 Malfunctions, faults, wear or damage to tools are reported to the supervisor according to workplace requirements.
RANGE AND CONTEXT
Variable Range
1. Internal combustion engines
Small single cylinder petrol engines as commonly fitted to motorcycles and small power tools up to nominal 250cc., air cooled(does not include larger multi-cylinder engines)
Single cylinder diesel engines as commonly fitted to walking tractors, cultivators and small transport wagons.(does not include larger multi-cylinder engines)
2. Types of engine Two-stroke petrol engine Four-stroke petrol engine Four-stroke diesel engine
3. Associated parts May include but not limited to: Gear box Air filter Fuel filter Oil filter Dynamo Starter motor Fuel pump Battery
4. Workplace May include but not limited to: Building designated as workshop at premises of
workplace/employer. Outside area at premises of workplace/employer.
8
3. Procedures Work is to be limited to basic servicing and routine maintenance – oil change, filters, cleaning, lubrication. Minimal dismantling of machine. No work on any safety critical components.
4. Tools May include but not limited to: Hand tools Jacks, axle stands and supports Grease gun/oil can Containers for waste fluids Tape measure/ruler
5. Parts May include but not limited to: Oils and greases Filters Worn/damaged external parts that can be replaced with
minimal dismantling of engine. Bolts, nuts and fasteners
EVIDENCE GUIDE
Underpinning Knowledge Underpinning Skill
Basic and general knowledge of:- OH&S regulations/requirements,
equipment, material and personal safety requirements
Types, characteristics and functions of tools used in maintenance of internal combustion engines.
Safe practice with regard to the use and control of hazardous substances.
Safe practice with regard to environmentally sound disposal of waste fuels and oils
Obtain work instructionsObtain, interpret and understand the work instructions. Carry out routine tasks in accordance
with InstructionsEstablish safe and effective work processes to avoid or minimise reworking avoid wastage Communicate effectively in the
workplaceCommunicate in simple language to enable confirmation of work requirements Work with others and in a teamWork with others and in a team using co-operative approaches to optimise satisfaction and productivity
Numeracy skills
9
Perform basic calculations required to finish the tasks Use of toolsMechanical aptitude and manual dexterity to use tools. Ability to recognise faults and defects with tools and equipment, and to understand workshop reporting procedures
Evidence may be collected through assessment methods such as: Observation of practical performance Inspection of finished work Oral and/or written questions
10
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Industry : METAL AND ENGINEERING
Occupation Title : SMALL ENGINE MECHANIC
Competency Unit Code : ME-SE-103T1
Competency Unit : REPAIR TYRES AND PUNCTURES OF SMALL MACHINES
Unit Descriptor :
Competency Level : Level 1
Version No. : 1
Date : April 2016
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
11
This unit relates to competency required to remove, inspect, repair and fit pneumatic tyres on small machines.
Competency Unit Code: ME-SE-103T1
Competency Unit Title: REPAIR TYRES AND PUNCTURES OF SMALL MACHINES
Competency Elements
This competency unit consists of the following elements:Element 1: Identify wheel, tyre/rim assembly type and related safety issues.Element 2: Prepare to remove, repair and fit tyres and tubes.Element 3: Remove wheel from machine, tyre from rim, repair tyre and tube, refit tyre and tube
to rim and wheel to machine.Element 4: Complete basic repair workplace maintenance.
DESCRIPTION OF COMPETENCY ELEMENTS
Competency Elements Performance Criteria
1. Identify wheel, tyre/rim assembly type and related safety issues.
1.1 Type of engine is identified1.2 Specific Occupational Health and Safety (OH&S) issues
related to engine are identified.1.3 Any assistance needed to safely move engine and
associated parts is identified.1.4 Safe procedures for working on engine are identified
2. Prepare to remove, repair and fit tyres and tubes.
2.1 Prepare clean and safe work area to give good access to engine as required.
2.2 Identify necessary work, plan schedule, discuss and confirm with supervisor.
2.3 Identify tools, parts and other materials needed for planned work.
2.4 Identify potential sources of technical support and information for planned work.
3. Remove wheel from machine, tyre from rim, repair tyre and tube, refit tyre and tube to rim and wheel to machine.
3.1 Requirement for Personal Protective Equipment according to workplace OH&S practice is understood.
3.2 Lubrication, greasing, and other basic servicing of engine is carried out according to supervisor's instructions.
3.3 Routine adjustments and repairs are made to engine according to supervisor's instructions.
Italicized terms are elaborated in the Range and Context
12
3.4 Work is conducted according to workplace OH&S practice and completed to supervisor's/clients satisfaction.
4. Complete basic repair workplace maintenance.
4.1 Tools cleaned and stored according to workplace requirements.
4.2 Waste from maintenance activities is collected, stored and disposed of or recycled according to workplace requirements
4.3 Work area is cleaned and maintained according to workplace OH&S requirements.
4.4 Malfunctions, faults, wear or damage to tools are reported to the supervisor according to workplace requirements.
RANGE AND CONTEXT
Variable Range
1. Small machines Typical machines will be: Small motorcycles up to nominal 250cc.(does not include
larger high performance machines) Small motorcycle based cargo tricycles up to nominal
500kg rated carrying capacity. Walking tractors, cultivators and transport wagons up to
a nominal 1,000kg rated carrying capacity.(does not include larger 4 wheel agricultural tractors).
Small mobile farm machinery – rice hullers, threshers, straw choppers etc.(does not include larger self-propelled harvesters and transport equipment)
2. Tyres May include, as fitted to all machines: Tube Tubeless Radial Directional
3. Workplace May include but not limited to: Building designated as workshop at premises of
workplace/employer. Outside area at premises of workplace/employer.
4. Procedures Procedures for tyre repair will include: Visual/aural/functional identification of defects;
13
Repair procedures in accordance with authorization and supervisor’s instructions
5. Tools May include: Hand tools Jacks, axle stands and supports Tyre levers Valve key Compressor, Tyre inflator, pressure gauge.
6. Parts May include: Replacement tyres Replacement tubes Tube/tubeless repair kits Replacement valves Axle bolts, wheel nuts, studs
7. Manuals and Technical Information.
May include: Support and technical advice from senior qualified work
colleagues and supervisor. Installation data supplied with replacement parts. Manufacturer/supplier technical data sheets and
workshop manuals.
8. OHS requirements OH&S practice should be in line with any relevant national legislation, and/or codes of best practice and/or workplace Health and Safety policy.May include: Risk assessments to identify safe practice in relation to
machine movements, manual and mechanical lifting, electrical safety, pedestrian access and movement on site
Safe practice in handling, storage and disposal of scrap tyres and tubes
use of personal protective equipment(PPE) where available in line with workplace practice
EVIDENCE GUIDE
Underpinning Knowledge Underpinning Skill
14
Basic and general knowledge of:- OH&S regulations/requirements,
equipment, material and personal safety requirements
Understanding of dangers of working with tyre changing equipment
Types, characteristics and functions of tyres fitted to small machines.
Types, characteristics and functions of tools used in tyre fitting practice.
Understanding of tyre sidewall markings and directional specification when fitting tyres.
Safe practice with regard to the use of compressed air systems and maximum safe inflation pressures of tyres.
Safe practice with regard to environmentally sound disposal scrap tyres and tubes.
Obtain work instructionsObtain, interpret and understand the work instructions. Carry out routine tasks in accordance
with InstructionsEstablish safe and effective work processes to avoid or minimise reworking avoid wastage Communicate effectively in the
workplaceCommunicate in simple language to enable confirmation of work requirements Work with others and in a teamWork with others and in a team using co-operative approaches to optimise satisfaction and productivity Numeracy skillsPerform basic calculations required to finish the tasks Use of toolsMechanical aptitude and manual dexterity to use tools. Ability to recognise faults and defects with tools and equipment, and to understand workshop reporting procedures
Evidence may be collected through assessment methods such as: Observation of practical performance Inspection of finished work Oral and/or written questions
15
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Industry : METAL AND ENGINEERING
Occupation Title : SMALL ENGINE MECHANIC
Competency Unit Code : ME-SE-104I1
Competency Unit : FOLLOW SAFETY AND HEALTH PROCEDURES
Unit Descriptor :
Competency Level : Level 1
Version No. : 1
Date : April 2016
16
This unit relates to compliance with regulatory and organizational requirements for occupational health and safety
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Competency Unit Code: ME-SE-104I1
Competency Unit Title: FOLLOW THE SAFETY AND HEALTH PROCEDURE
Competency Elements
This competency unit consists of the following elements:
Element 1: Follow safe work practicesElement 2. Identify hazards and risksElement 3. Follow emergency procedures
DESCRIPTION OF COMPETENCY ELEMENTS
Competency Elements Performance Criteria*
1. Follow safe work practices
1.1 Safety regulations and workplace safety and hazard control practices based on organization procedures are followed
1.2 Hazards/risks in the workplace and their corresponding indicators to minimize or eliminate risks to co-workers, workplace and environment in accordance with organizational procedures are identified
1.3 Contingency measures during the events of workplace accidents, fire and other emergencies in accordance with organizational procedures are complied
2. Identify hazards and risks 2.1 OHS issues or concerns and identified workplace hazards to designated personnel in accordance with workplace requirements and relevant OHS legislation are reported
3. Follow emergency procedures
3.1 Occupational Health and Safety (OHS) procedures for controlling hazards/risks in workplace are consistently followed.
3.2 Procedures for dealing with workplace accidents, fire and emergencies in accordance with organizational OHS policies are followed
** Italicized terms are elaborated in the Range and Context
17
3.3 Personal Protective Equipment (PPE) are correctly used in accordance with organization’s OHS procedures and practices
3.4 Appropriate assistance provided in the event of a workplace emergency in accordance with established organizational protocols
RANGE AND CONTEXT
Variable Range
1. Safety regulations Waste disposal Electrical and fire safety precaution Professional safety signs
2. Hazards/risks Physical hazards Ergonomic hazards Electrical hazards Falling and tripping hazards
3. PPE Safety Belt Helmet Head Protection Glasses Mask Gloves, boots, etc.
EVIDENCE GUIDE
18
Underpinning Knowledge Underpinning Skill
Basic and general knowledge of:- Safety regulations Safety signs and symbols and Personal
Protective Equipment(PPE) Emergency procedures Various site hazards Safety and health procedures Accidents which may happen Correct use of PPE
Obtain work instructionsObtain, interpret and understand the work instructions. Carry out routine tasks in
accordance with InstructionsEstablish safe and effective work processes to avoid or minimise reworking avoid wastage Communicate effectively in the
workplaceCommunicate in simple language to enable confirmation of work requirements Work with others and in a teamWork with others and in a team using co-operative approaches to optimise satisfaction and productivity Use of tools
Mechanical aptitude and manual dexterity to use tools. Ability to recognise faults and defects with tools and equipment, and to understand workshop reporting procedures
Evidence may be collected through assessment methods such as: Observation of practical performance by the candidate Inspection of finished work Oral and written questions
19
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Industry : METAL AND ENGINEERING
Occupation Title : SMALL ENGINE MECHANIC
Competency Unit Code : ME-SE-105I1
Competency Unit : PRACTICE HOUSE KEEPING
Unit Descriptor :
Competency Level : Level 1
Version No. : 1
Date : April 2016
20
This unit covers the knowledge, skills and attitudes required to apply the basic housekeeping procedures.
NATIONAL OCCUPATIONAL COMPETENCY STANDARDCompetency Unit Code: ME-SE-105I1Competency Unit Title: PRACTICE HOUSE KEEPING
Competency ElementsThis competency unit consists of the following elements:
Element 1: Sort and remove unnecessary itemsElement 2: Arrange itemsElement 3: Maintain work area, tools and equipmentElement 4: Follow work process and proceduresElement 5: Perform work spontaneously
DESCRIPTION OF COMPETENCY ELEMENTS
Competency Elements Performance Criteria*
1. Sort and remove unnecessary items 1.1 Reusable, recyclable materials are sorted in accordance with organizational procedures
1.2 Unnecessary items are removed and disposed of in accordance with organizational procedures.
2. Arrange items 2.1 Items are arranged in accordance with organizational housekeeping procedures
2.2 Work area is arranged according to job requirements
2.3 Activities are prioritized based on instructions.2.4 Items are provided with clear and visible identification marks based on procedure2.5 Safety equipment and evacuation passages are
kept clear and accessible based on instructions
3. Maintain work area, tools and
Equipment
3.1 Cleanliness and orderliness of work area is maintained in accordance with organizational procedures
3.2 Tools and equipment are cleaned in accordance with manufacturer’s instructions/manual
** Italicized terms are elaborated in the Range and Context
21
3.3 Minor repairs are performed on tools and equipment in accordance with manufacturer’s instruction/manual
3.4 Defective tools and equipment are reported to immediate supervisor
4.Follow work process and procedures 4.1 Materials for common use are maintained in designated area based on procedures
4.2 Work is performed according to work procedures
4.3 Abnormal incidents are reported to immediate supervisor.
5. Perform work spontaneously 5.1 Work is performed as per instruction5.2 Organizational decorum is followed and
complied with5.3 Work is performed in accordance with
occupational health and safety (OHS) requirements
RANGE AND CONTEXT
Variable Range
1. Unnecessary items may include: Non-recyclable materials Unserviceable tools and equipment Pictures, posters and other materials not
related to work activity Waste materials
2. Identification marks may include: Labels Tags Color coding
3. Decorum may include: Organizational rules and regulations Proper work clothes Behavior
4. Minor repair may include: Application of lubricants Sharpening of tools Tightening of nuts, bolts and screws
EVIDENCE GUIDE
22
Underpinning Knowledge Underpinning Skill
Basic and general knowledge of:- Principles of 5S Work process and procedures Safety signs and symbols General OH&S principles Environmental requirements relevant to
work Accident/Hazard reporting procedures
Obtain work instructionsObtain, interpret and understand the work instructions. Carry out routine tasks in accordance
with InstructionsEstablish safe and effective work processes to avoid or minimise reworking avoid wastage Communicate effectively in the
workplaceCommunicate in simple language to enable confirmation of work requirements Work with others and in a teamWork with others and in a team using co-operative approaches to optimise satisfaction and productivity Use of tools and equipment
Mechanical aptitude and manual dexterity to use tools. Ability to recognise faults and defects with tools and equipment.
Evidence may be collected through assessment methods such as: Observation of the candidate’s practical performance Inspection of finished work Oral and written questions
23
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
Industry : METAL AND ENGINEERING
Occupation Title : SMALL ENGINE MECHANIC
Competency Unit Code : ME-SE-106B1
Competency Unit : RECEIVE AND RESPOND TO WORKPLACE COMMUNICATION
Unit Descriptor :
Competency Level : Level 1
Version No. : 1
Date : April 2016
NATIONAL OCCUPATIONAL COMPETENCY STANDARD
24
This unit relates to competency required to receive, respond and act on verbal and written communication.
Competency Unit Code: ME-SE-106B1
Competency Unit Title: RECEIVE AND RESPOND TO WORKPLACE COMMUNICATION
Competency Elements
This competency unit consists of the following elements:
Element 1: Follow routine spoken messagesElement 2: Perform workplace duties following written instructions.
DESCRIPTION OF COMPETENCY ELEMENTS
Competency Elements Performance Criteria*
1. Follow routine verbal messages 1.1 Required information is gathered by listening attentively and correctly and interpreting or understanding information/instructions
1.2 Instructions/information are properly recorded1.3 Instructions are acted upon immediately in
accordance with information received1.4 Clarification is sought from workplace
supervisor on all occasions when any instruction/information is not clear
2. Perform workplace duties following written notices
2.1 Written notices and instructions are read and interpreted correctly in accordance with organizational guidelines
2.2 Routine written instructions are followed in sequence
2.3 Feedback is given to workplace supervisor based on the instructions/information received
** Italicized terms are elaborated in the Range and Context
25
RANGE AND CONTEXT
Variable Range
1. Written notices and instructions may include:
Handwritten and printed materials Internal memos External communications Electronic mails Briefing notes General correspondence
2. Organizational Guidelines may include:
Information documentation procedures Company policies and procedures Organizational manuals Service manuals
EVIDENCE GUIDE
Underpinning Knowledge Underpinning Skills
Basic and general knowledge of:- Knowledge of organizational policies/
guidelines in regard to processing internal/external information
Ethical work practices in handling communications
Communication process
Obtain work instructions Obtain, interpret and understand the work
instructions.Carry out routine tasks in accordance with Instructions Establish safe and effective work processes to
avoid or minimise reworking avoid wastageCommunicate effectively in the workplace Communicate in simple language to enable
confirmation of work requirementsWork with others and in a team Work with others and in a team using co-
operative approaches to optimise satisfaction and productivity
Evidence may be collected through assessment methods such as: Observation of the candidate’s practical performance Inspection of finished work Oral and written questions
26
top related