virtual call center 3 introduction

Everything about Virtual Call Center

3!

What isVirtual Call Center 3.0?

• A professional hosted call center software for call centers of any size.

• The solution includes almost everything needed to operate a call center:

VoIP + Server + Database + Call Center Features

What is Virtual Call Center 3.0 for?

• Telemarketing, telesales

• Market Research

• Customer Service or Support Lines

• Debt Collection over the phone

• Other campaigns over the phone

Outbound calls with Virtual Call Center 3

Outbound Features

Voice recording Manual dialer Power dialer Predictive dialer Database management Scripts, Questionnaires Listen in on calls Campaign reports Callback management

Inbound Calls with Virtual Call Center 3

Inbound Features IVR voice menu Timing options Automatic Call Distribution Skills-Based Routing Client Identification Voice recording Call statistics Customer management

Top 3 Advantages

0 € InvestmentNo special investment needed into call center hardware or software.

Flexibility!The quantity of the agent seats can be increased in 2-3 days.

Home working, off-shoring!Virtual Call Center 3 is location independent, your agents can work from home or overseas.

Visit our website for:

Free consulting and demonstration Free trial account Free customized price quotaiton

www.virtual-call-center.eu

Visit our website for:

Free consulting and demonstration Free trial account Free customized price quotaiton

www.virtual-call-center.eu