vocalcom cloud contact center for salesforce

The ONLY NATIVESalesforce CTI solution

One unique environment to manage interactions and drive Customer Experience

+41%Productivity

+25%Customer satisfaction

+34%Sales acceleration

Get a DEMO and setup a TRIAL

Intelligent OMNICHANNEL routing with Realtime reporting

Leverage your existing Salesforce knowledge

Manage EVERYTHING within Salesforce, no 2nd app

OEM Salesforce Partner since 2012

Why NATIVE is better !

  Connector Mode Native Mode

Administration

The customer is required to use PABX/Call Centre applications and Salesforce managers for administration.

All administration is completed within Salesforce.

Reporting

Multiple reporting applications are required, including the PABX/Call Centre application.

All reporting functions and data is completed and stored within Salesforce.

Database Integration

Computer Technology Integration (CTI) is required, which increases the complexity of the solution and needs ongoing development to function.

The only APP that sets up automatically database integration and SF tools usage (process building, workflow, dashboards...)reducing deployment time and complexity.

Routing information, Channel Control & IVR

True OMNI-Channel routing is only possible if you deliver all media types to the PABX/Call Centre platform.IVR requires backend maintenance. 360° customer view is puzzled.

IVR is pre-integrated with all Salesforce objects, allowing users to easily access and look up information. All routing including Voice and channel control are made within Salesforce.

Customer Success Stories :“Great product, makes agent experience quick and simple,

increase productivity & reduce average handling times”

AustralianCredit and Finance

www.vocalcom.com

How it works

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