voice tel tech development sector overview
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2Confidential/Proprietary Information
VTT- A Brief Introduction
Our Portfolio & Expertise
A Brief on Our Development Sector Engagements
A Quick View of Our Research, M&E Expertise and Projects Snapshot
Our Scalable MIS Solution for M&E and Research Surveys
Our Contact Information
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AJ&KBagh
Capital Territory & Punjab
Islamabad
Lahore Multan
KP Peshawar
SindhKarachi
Baluchistan
Quetta
Established in 1992, is a strategy and management consulting firm with a diverse portfolio of services for the development sector…
Solutions for Development Sector
ICT Solutions Human Capital Management Telecom Solutions
Monitoring & Evaluation Design and Implementation
Social and Economic Policy Livelihood Development
Capacity Building Community Development
Solutions International Development Research and Analysis
Solutions Global Public Health Sustainability and Resource
Productivity Conflict and Disaster Management
• e-Enabled Business Transformation
• IT Strategy and Architecture• IT Governance• Integration and Development
Services• Services Management/
Outsourcing/ BPO• GIS Application• Mobile Banking Strategy and
Implementation • Technology for Operations (CRM,
SCM and ERP)• Value Added Services• Team Collaboration Portals
• Capacity Building and Empowerment• Organizational Analytics• Behavioral and Cultural Change• Organization Design and Alignment• Staff and Leadership Development• Performance Transformation• HCM Solutions Suite
• Competitiveness• Corporate Strategy• Project/Program Management• Business Process Modeling• CapEx and OpEx Management• Logistics Management• Change Management and
Transformation• Internal and External
Communications Management
Company Name: Voice Tel Tech (Private) Limited
Year of Establishment: 1992
Head Office: Islamabad (Pakistan)
Business Locations:
• Karachi (Sindh)• Lahore, Multan (Punjab)• Peshawar (KPK)• Quetta (Baluchistan)• Bagh (AJK)
Number of Employees: More than 150 (Full/Part Time)
VTT is an International Consultancy providing strategy and management services, helping the world’s top businesses, governments and other institutions. We have a strong international reputation for the efficient delivery of high impact projects and programmes in the development sector
Our projects support social and economic development, good governance, capacity building and empowerment and delivering improvements to the environment and infrastructure
Our Geographic Presence
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Our nationwide presence and the ability to rapidly scale and deploy for large development projects enables us
to hit the ground running while ensuring quality control
We are a team of thought leaders, sector specialists, academicians and development consultants with
experience of leading social sector projects across the globe
Diverse experience of managing strategy through implementation through execution lifecycles across large
scale donor funded projects
We bring our rigorous problem-solving expertise and objective, fact-based analysis to everything we do in the
development sector
A unique approach to development sector solutions, utilizing latest technological developments to build
sustainable solutions for delivering real impact
Currently engaged in a USAID funded, five-year Monitoring and Evaluation Project (MEP), providing impact
evaluations, baseline and end-line surveys, monitoring and verification services for various interventions being
carried out by USAID implementing partners in education, health, food, economic growth, microfinance,
community development, reconstruction and rehabilitation, NFIs, agriculture and WASH sectors
With a growing impact of aid projects in the country and with an urgent need to utilize this opportunity, our team
has been strategically focused on researching the needs for community development in the sectors of health,
Agriculture, Economic Growth and livelihood.
We bring latest consulting insights from all parts of the industry to enrich our unique development sector practice…
Some of our clients from the Development sector portfolio
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A glimpse of our development sector projects and initiatives which are reflective of VTT’s expertise in creating an enabling environment…
Project Name Sector(s) Client(s) Objective(s) Our Solution/Result Duration
Process Assessment and Document Census for the Malakand Grants Program
Livelihood SME Grants Program has launched to support the rehabilitation and recovery of small and medium sized enterprises (SMEs) in Malakand Division, The purpose wasto conduct a detailed assessment of the functional processes needed to administer the Grants Program in order to successfully deliver on the Grants programThe challenge of this work was to develop effective processes and requirements QUICKLY to meet the urgent demands for rollout of USAID and PaRRSA.
VTT’s process development and optimization experts developed the functional processes for the FIRMS Malakand Grant Program. The effort includes background reading of Grants Manual and other program documentation, conducting interviews with relevant stakeholders and to utilize VTT’s experience and knowledge of international best practices to achieve optimized and practical process flows.
2.5 Months
E-Enablement and Capacity Building through Tele-Community Centres
Economic Growth
Plan International required assistance in devising strategies for upgrading the standard of living in rural communities, particularly for youth and farmer community of rural Punjab, Plan International wanted to connect the villages on the information highway in a way that will be directly beneficial for the communities. The solution required needed to have targeted information dissemination
• A working model was created for a novel ICT based solution for community development of rural Pakistan, The model provided the client with a community outreach solution for various complementary programs such as rural health initiatives, education and distance learning and livelihood programs.
• The model ensured job creation and promotion of Micro-Entrepreneurship in the rural communities
• The model can be further enhanced for the purpose of complete value-chain automation of agriculture, live stock and dairy.
2 Months
Provision of Institutional Support for ICT Led Activities
Economic Growth
To improve the competitiveness of the Pakistani economy by strengthening systems for workforce development, encourage Pakistani companies to invest in human capital, and improving access to training, Jobs and business opportunities for youth and women. The overall objective of this project is to improve employment for youth and women, increase their incomes and contribute to the sales of enterprises.
• Improved employment for youth and women, increased their incomes and contribute to the sales of enterprises
• Enabled the ABC to select and employ candidates with their requisite skill sets and training and benefit from high quality of human resource
• Enabled knowledge sharing and competency development through a learning management system
• Capacity Building of Pakistani institutions to produce high quality graduates with increased employability
4.5 Months
Exploring Overseas Employment Opportunities for Highly Skilled Pakistani Human Resource
Livelihood A study aimed at evaluating the overseas employment market for skilled Pakistani labor. The task of this desk study assignment was to design the methodology, explore and extrapolate the data, evaluate and benchmark the information, identify the gaps and define an implementation strategy
• Developed an effective overseas placement program for highly skilled Pakistani Human resource which will ensure maximum participation of women.
• An implementation plan was developed that identifies opportunities evaluates the gaps which lie within the system and identifies a clear way forward for all stakeholders.
2 Months
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Project Name Sector(s) Client(s) Objective(s) Our Solution Duration
Strategy for Mobile Banking to increase the Outreach for Micro-Finance in Pakistan
Economic Growth
Kashf Foundation required to develop an extensive strategy to position Kashf (and its forthcoming Microfinance Bank) to effectively and persuasively approach the mobile operators with an appealing business proposition and come up with a Micro-Finance Mobile Banking Solution for pilot testing. The focus was to ease the payment process and increase the outreach for acquiring customers.
• An Optimal and Efficient working model for the implementation of Micro-Finance Mobile banking in the country was created. The Client acquired a better understanding of the business rationale for the mobile phone companies for testing the micro-finance market
• A complete outreach model was created which ensured ease of payment for Micro-Finance customers while reducing the transaction cost
3.5 Months
IT Based Remote Patient Monitoring System for Rural Population
Health In collaboration with
This initiative is a precise illustration of how IT infrastructure and IT based skill sets can enhance the capacity of lady health workers in rural areas to significantly increase their efficiency through liaison with a centralized specialist doctor.
• The Health Sector will benefit from the advancements in communication technology and will be able to improve the quality of health service in the country by providing health care at the customer’s doorstep. Collaboration of Academia, IT sector and the Health sector will result in increased use of Information and Communication.
• This project will enable the government to fulfill its dream of providing basic medical facilities to all its citizens especially those living in remote areas.
• As a result of this project, the people living in remote areas will be delivered with a better quality health service.
2 Months
Strategic Value Addition Initiatives for the Agriculture Sector
Agriculture VTT’s Initiative The sector requires significant intervention from the public and private stakeholders for improving its efficiency, with the help of modern day tools. However new systems implementation also requires the following considerations:• A high tech barrier to benefit from system, whereas low
tech customers (farmers, retailers)• Even if the tech barrier is lowered by making simple
systems and localized content, adaptation to technology can be very challenging
• These initiatives are among the pioneering efforts for utilizing information technology and latest communication tools to empower the agri-sector in Pakistan
• These initiatives will be a concrete step for increasing value chain efficiency as it will remove the actors which do not add value to the final product
• This will create a nationwide impact which will be translated into an increase in the agricultural produce, better value for product, hence an improvement in the standard of living for millions of families
1.5 Month
Some of our Monitoring and Evaluation, Impact Assessments, Baseline Surveys, Research Survey Engagements are mentioned in later sections
A glimpse of our development sector projects and initiatives which are reflective of VTT’s expertise in creating an enabling environment…Cont..)
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We effectively plan field activities, implement rigorous quality control mechanisms,
specify & correct operational gaps, conduct impact evaluations and point out
opportunities for creating enabling environments, which help in creating improved
program management decisions
We use “result-based monitoring approaches” and “participatory methods” for
performance monitoring; for evaluations we follow “development assistance
criteria” (DAC) and use experimental and non-experimental evaluation techniques.
We identify key elements of a comprehensive M&E system and describe key steps
to strengthening or establishing an M&E system
We determine appropriate data collection methods, ascertain statistically
acceptable sample size, select sample frames, and develop research tools
We analyze large data sets and process meaningful reports for our clients.
Our Monitoring and Evaluation expert team utilizes a fusion of proven methodologies, logistics and stringent operations management…
Monitoring & Evaluation Tools and Methods:The data monitoring tools and methods utilized by our team for implementing the M&E Framework includes: Desk reviews of Monitoring Data. Administrative Compliance Checklists Field Surveys (HH and facility level) Focus group discussions Key informant interviews
In-depth interviews KAP surveys Observations Success stories Photographs that can be geo-referenced
Our strategically placed offices across Pakistan ensure our ability to rapidly mobilize field teams for nationwide data collection activities Coverage Widespread access to all targeted regions
- 5 field offices and 2 regional offices, with headquarters in Islamabad
- Field offices fully functional and ready to mobilize- Ability to rapidly scale deployment throughout the
country
Field Staff 4 permanent Field Coordinators, 31 field staff members including enumerators, data entry, and IT personnel
Gender-balanced survey teams recruited from specific regions
Logistics and Quality Control
Security Planning is conducted for each region to ensure smooth execution of activities*
Online MIS- Tracks activity schedule, work plan, monitoring
framework & project deliverables- Ensures achievement of project objectives- Facilitates planning of field activities, - Inbuilt processes ensure contingency measures
for discrepancies, delays and so forth. Rapid deployment of intermittent field teams for
large-scale survey & research engagements
Community Mobilization
Local field staff utilize established networks with community based organizations, officials, and union council members to:- Readily access communities- Conduct focus groups and gauge local
perceptions Long-term partnerships with community &
government officials across the country. This network is important for smooth execution of field activities and mobility of field staff.
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Our Concept and Methodology for M&E and survey exercises is a concise process, tried and tested in various prior M&E initiatives.
Objective Analysis Project Design On Ground Execution Analysis & Reporting
Collect & Internalize Project Documents
Develop Hypothesis
Ensure Enabling Environment Readiness
Prioritize KPIs & Develop Frameworks
Develop Tools and Methods
Prepare Roll-Out Plan
Resource Training and Team Mobilization
Conduct Surveys and Data Collection
Manage Logistics for M&E Activities
Data Processing and Cleansing
Statistical Data Analysis
Periodic and Final Reporting
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Quality Control & Oversight MechanismsCross-cutting Themes
MIS/GIS based Support System
VTT’s past experience with M&E and research activities led us in building a robust project delivery mechanism…
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VTT has carried out more than 20 M&E related projects and conducted 8400+ individual interviews and 200+ FGDs through out the country in past 5 years…
In Past, VTT has contracted by several INGO’s and NGO to provide services in the fields of Research, Monitoring and Evaluation, Data Management in the following sectors:
Agriculture Health Emergency Relief WASH Livelihood Shelter & Transition Economic Growth Education
Agricu
lture
Health
Emerg
ency
Relief
WASH
Liveli
hood
Shelt
er & Tr
ansiti
on
Economic g
rowth
Educati
on
1539
7361228
2802
828
243 203
839
VTT M&E Sector wise Surveys conducted in Pakistan
Below illustrates a number of the clients and their IPs, which VTT has undertaken projects
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Since 2009, VTT is significantly engaged with Monitoring & Evaluation and Survey & Research Activities, with large INGOs and their implementing partners in Pakistan…
Project Name Sector(s) Client(s) Objective(s) IP(s) Sample Size Data Collection Approach Duration Sample Point(s)Resources
Utilized
Malakand Survey Project
HealthEducationWaterAgricultureMicro Economy
To collect baseline data for vulnerability assessment/Data mapping on GIS App.
NA450 villages
(120 indicators)
Secondary and Primary data collection in 50 Ucs of Malakand Division
12 months50 UCs of Malakand Division
20
M&A of Flood Relief Activities in KPK
AgricultureHealthEmergency ReliefWASHLivelihoodShelterEconomic Growth
Independent third party monitoring and assessment of USAID's flood relief activities in KPK.
• FAO,IMC• UNFPA• IRC• IRD• RSPN• WFP• Oxfam GB• MEDA
1874
Individual Survey through Exit PollHousehold level surveysObservationsSuccess storiesKAP surveys
12 months 11 districts of KPK 15
M&A of Flood Relief Activities in Punjab
AgricultureHealthEmergency ReliefWASHLivelihoodShelterEconomic Growth
Independent third party monitoring and assessment of USAID's flood relief activities in Punjab.
• FAO• SC, RI• AKU• UNFPA• RSPN• ACTED• WV• WFP, IRC• MEDA
2262
Individual Survey through Exit PollHousehold level surveysObservationsSuccess stories
12 months12 districts of Punjab
13
Benazir Income Support Program under BSM
Cash Grant AssistanceMonitoring and evaluation of USAID's budget support to BISP's G2P Program
BISP 383HH Level female beneficiaries interviews
2 months
13 districts of Punjab, Sindh, KPK, Balochistan, AJK and GB.
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IDP Support Program under BSM
Cash Grant AssistanceTo verify if the IDPs have received the cash assistance.
Cabinet DivisionNADRAUBL
382HH Level beneficiaries interviews
1.5 months Malakand Division 12
Housing & other Resettlment Needs, under PaRRSA
HousingTo verify if the housing damage assistance was given to families of conflict-affected areas.
PaRRSA 69HH Level beneficiaries interviews
3 weeksSwat & Buner Districts
5
University Operating Budget under HEC
Education
To monitor the GOP's performance in using the financial assistance from USAID.
HEC 78F2F and Telephonic interviews of university officials & students
1 month10 Universities of Pakistan
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Project Name Sector(s) Client(s) Objective(s) IP(s) Sample Size Data Collection Approach Duration Sample Point(s)Resources
Utilized
University Development Program under HEC
Education
To monitor the University Development Program in 11 universities of Pakistan
HEC11
(Census)
Key informant interviews with university officialsSites visits & observationsFocus group discussions with students
1.5 months11 universities of Pakistan
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Sindh Basic Education Program under MEP
EducationTo verify the schools' data collected by 3rd party.
GoS 50 schoolsF2F surveys with head teachersSchool visits & observations
1 week
50 schools of Sukkur and Khairpur Districts of Sindh
3
M&E to OFDA's 2011 Flood Relief Grants to IMC
WASH
To verify and validate Water & Sanitation Projects funded by OFDA
IMC 677
HH Level beneficiaries interviewsDirect observations of projects
1.5 months 5 districts of Sindh 14
WFP PRRO Complex Emergency Program
Emergency ReliefTo verify WFP's IPs' relief and recovery operations in KPK
• WFP• BEST• CERD• CRDO• LHO
336Warehouse inspectionsSurveys through Exit Polls
2 weeks 5 Districts of KPK 14
Merit & Need Based Scholarship Program
EducationTo conduct the evaluation of MNBSP scholarship program
HEC 350Telephonic Interviews with the Alumni through MNBSP
3 Weeks All Provinces 7
Pakistan Expanded Regional Stabilization Initiative- Gender Analysis
LivelihoodEducationHealthGBVAccess to Services & RightsPolitical Decision making
To gather baseline information that would enable USAID to determine future development activities with the aspect of gender
NA76
(FGDs)Focus Group Discussions 1.5 months
6 Districts of South Punjab5 Districts of North Sindh4 Towns of Karachi
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Municipal Services Program in Sindh and KPK
Water & Sanitation
To conduct a baseline survey and focus group discussions with the locals of Peshwar and Jacobabad districts to understand the current status of municipal services.
NA1600 (HH Surveys)
14 (FGDs)
Household surveysFocus group discussionsObservations
1 month
25 UCs of Peshawar (KPK)8 UCs of Jacobabad (Sindh)
60
Fulbright Scholarship Program
Education
To conduct online and telephone surveys of Fulbright Alumni for the impact evaluation of scholarship program.
USEFP 616Online surveysTelephonic interviews
1 monthBoth in Pakistan and Abroad
20
Since 2009, VTT is significantly engaged with Monitoring & Evaluation and Survey & Research Activities, with large INGOs and their implementing partners in Pakistan…(Cont..)
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Our seasoned software development team possesses rigorous
experience in designing/implementing enterprise-grade solutions,
tailor made for the specific needs of our development sector
clients. Our indigenously developed Monitoring & Evaluation
Support Tool (MEST) offers the following key attributes and
benefits:
Track progress and evaluate impact of programs
Visualize data from the various survey and evaluation
activities and provide users with an interface for real-time
reporting based on the clients reporting requirements.
Assist in management of resources, improving accountability,
coordination between various implementing
partners/stakeholders, and leverages support in decision-
making.
VTT specializes in developing customized solutions, tailor made for the needs of our development sector clients…
Provide collaboration platform, contacts management, online availability of research instruments, picture/video library,
real-time data entry, and synchronization with hand-held GSM devices
Integration with other web-based mapping components developed by third parties, thus providing a comprehensive
platform for double data entry, analysis, reporting and presentation
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Rizwan Shoukat
CEO/Managing Partner Voice Tel Tech (Pvt.) Ltd.
Office 201, Block-8, School Road, F-6 Markaz, Islamabad, Pakistan Tel : +92 (51) 2276284-5Cell: +92 (300) 8540800Fax : +92 (51) 2275138Email: rizwans@voiceteltech.comWeb: www.voiceteltech.com
Contact Information
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