volume 5-issue 17 winter 2019 · 2019. 2. 28. · bimbo bakeries dexter heard 501-507-8434...
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Volume 5-Issue 17
Winter 2019
Dear ABA Members,
HAPPY NEW YEAR!
We ended 2018 with the best New Year’s Party to date!
ABA received lots of positive feedback from those that attended
and we were delighted with the great turnout!
Also rounding out the year was Arkansas Children’s Hospital ‘s Festival of Stars event.
Once again, ABA is the presenting sponsor of the event and we enjoyed the day. Our Directors performed well during interviews on 2 radio stations.
ABA hosted “Challenges & Opportunities” on January 24th. We had a very good turnout for a casual exchange of ideas. Everyone came away feeling like they had learned something and with the understanding that we all face a lot of the same issues. Our goal is to continue this gathering on a regular basis.
As a result of the “Challenges & Opportunities” meeting, we came to understand that there are several things that we can do to improve our business right now and with little or no cost. We will be focusing on helping our members improve “curb appeal” of their locations and making store cleanliness a top priority. “You never got a second chance to make a first impression”.
Our annual “Safety & Security” session was held on February 10th. Tom Terrono from
T & S Management Services shared a very meaningful presentation in a very engaging manner. Our hope is that our membership will implement some, if not all of Tom’s practices.
2019 will be a busy year for ABA as we continue to grow and face new challenges. By continuing our commitment to UNITY, we will thrive in this very competitive business.
All the best,
President Andy Mandani
COMPANY CONTACT PHONE EMAIL
Coca-Cola Contact your Local Rep. email ABA arkansasbusinessalliance@gmail.com
Pepsi Contact your Local Rep. email ABA arkansasbusinessalliance@gmail.com
Monster Energy Contact your Local Rep. email ABA arkansasbusinessalliance@gmail.com
Frito Lay Contact your Local Rep. email ABA arkansasbusinessalliance@gmail.com
US Foods Chris Parmele 479-856-2295 chris.parmele@usfoods.com
New Age Distribution Rick Davis 501-374-5015 ricknewage@sbcglobal.net
Bimbo Bakeries Dexter Heard 501-507-8434 dexter.heard@grupobimbo.com
Pinnacle Propane Steve Blair 214-232-8516 steve.blair@pinnaclepropane.com
S & D Coffee Steve Hicks 501-516-5513 hickss@sndcoffee.com
Elite Enterprises Ryan Lawrence 870-926-4777 ryan@eliteenterpriseusa.com
The Southern Company Michael Shelby 501-376-6333 mshelby@thesoco.com
Modisoft Sales 866-216-8707 sales@modisoftinc.com
Core-Mark Steve Farr 870-633-2044 steve.farr@core-mark.com
Winder Insurance Center Nizar Gilani 864-430-0084 gilaninizar@gmail.com
World Pay Che Powell 770-353-4207 Che.powell@worldpay.us
APS Dowe Kaufman 501-515-7216 ww.SNAPUSDA.com
ATM Link 877-937-9286 sales@atm-link.com
Karim Ali CPA, PA Karim Ali 972-290-0733 karim@karimalicpa.com
Discount LED 844-763-7689 info@discountLED.us
S & S Alarms Joey Smith 501-305-2527 joey@s-ssecurity.com
Muswick Kurt Garland 501-519-4185 kurt@muswick.com
Global Financial Amin Chagani 972-812-5410 www.theglobalfinancial.com
Amcon Jim Havenstrite 479-841-3478 jhavenstrite@amcon.com
Transnet Salima Lalani 346-666-1704 info@transnetenterprises.com
Narendra Patel Financial Service Narendra Patel 865-384-2261 smdnaren@gmail.com
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____________________________________________________________
COMPLIANCE OBJECTIVES FOR 2019
CURB APPEAL –
IMPROVE EXTERIOR APPEARANCE
INTERIOR – CLEAN RESTROOMS ARE A PRIORITY
The Forgotten Bathroom Zone By Tom Cook, King-Casey - 06/19/2018
Convenience store operators don't lack for difficult decisions these days. Add delivery?
Mobile apps? How about a drive-thru? What do millennials really want? And now, what
to do about rising gas prices?
But none of those choices will influence the consumer as much as the operator's
ability to keep their bathrooms clean. That's a fact that doesn’t change over time.
A 2004 study listed "cleanliness of restaurant" as the most important attribute for people
selecting a quick-service restaurant (QSR) venue. A 2010 survey found that 14 percent
would stop visiting a restaurant that was not as clean as they would like, and another 29
percent would only visit places that don’t measure up "if absolutely necessary." A 2013
study ranked "cleanliness" (96 percent) ahead of "menu selection" (94 percent) as an
important factor in restaurant choice.
Despite the fact that crumbs under a table and unpolished windows are drawbacks,
we all know where the cleanliness rubber hits the road — the bathroom. You can be
spotless everywhere else, but if your bathroom doesn’t pass muster, you're done.
With c-stores moving increasingly into foodservice, this is a critical point. Still, the
bathroom is the one "zone" in a restaurant that seldom receives the same business
scrutiny as others. That's why King-Casey conducted a pilot study among 100
restaurant consumers to find out what value customers put on clean restrooms
and the specific qualities they look for in restaurant restrooms.
CLEAN RESTROOM = CLEAN KITCHEN 78 percent of those surveyed agreed that a clean restroom is a strong
indicator of a clean kitchen. Perhaps even more interesting was the fact that
94 percent felt that restroom cleanliness is more important today than ever before.
The reasons they cited come as no surprise. The media is full of stories about
diseases (SARS, West Nile virus, hepatitis) and the associated emphasis on
washing hands as the best disease preventative.
The leading quality indicator among all customers came as no surprise: "clean toilet.“
This was followed by "clean area around toilet," "no sticky floors" and "no trash.“
These attributes held up for all types of restaurants and were equally important
to both men and women.
Another important quality indicator was the posting of a written "guarantee“
signed by management and underscoring its belief in providing customers with
clean bathrooms. These managers may have been channeling their inner Ray Kroc,
who famously made clean bathrooms a McDonald's mantra from that chain's inception.
Customers also put value on "soft absorbent toilet paper," as opposed to the industrial
variety that is often thin and waxy. They also told us that hooks on stall doors were
important in providing a place to hang coats, pocketbooks and shopping bags.
Ranked at the bottom of the list were "vending machines" and "advertising/promotion.“
In fact, customers felt these features were equated with non-quality restrooms.
Something to keep in mind for those c-stores favoring such a practice.
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__________________________________________________________
aleatherberry@kingmakerfoods.com chris.parmele@usfoods.com
ACH FOR QUARTERLY REBATES – GET ONBOARD! If you have not already done so, please provide your bank information so that your Rebates can be automatically deposited into your account!
3rd Annual ABA Trade Show April 25th, 2019 SAVE THE DATE
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ABA Board of Directors
Ahmed Mandani President
Nazim Ali Honorary Secretary
Nizar Thobani Director
Sulaiman Hudda Director
Abdul Aziz Farishta Vice President
Sadiq Ali Treasurer
Mission Statement It is our mission to provide economic
value for our members and
partners, to operate in an ethical
manner and to build bridges within the
community.
It is our mission to serve and support
our members.
Our Vision:
It is our vision to humbly serve our members and
to have better and more successful business in an
ethical way.
Office Hours Monday-Friday
9:00 AM to 4:00 PM Contact Our office with any questions or concerns:
Phone: 870-260-0039-text available
E-mail: arkansasbusinessalliance@gmail.com
Arkansas Business Alliance 11330 Arcade Drive Suite #4 Little Rock, AR 72212
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