voxeo summit 2010: prophecy 10 - unified self service

Product Spotlight: Prophecy 10 Unified Self-Service Platform Dan Polfer, VP of Engineering

© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation

The Prophecy Platform   Downloads and installs in minutes

  Scales from 2 ports to 10’s of thousands of ports

  World’s most compatible and compliant VoiceXML implementation

  Includes VoiceXML compatibility modes to emulate other browsers

  World’s most proven CCXML implementation

  CTI support (Cisco, Aspect, Genesys, Avaya, and others)

© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation

More Then Just Inbound IVR

  Same platform can be used for inbound or outbound applications.

  Voxeo has the industry leading outbound call progress analysis engine.

  Patent pending approach to solving the human vs machine detection problem

© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation

BIT

© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation

Focused on Performance

  64 bit native

  Thread reductions

  New media server

  Improved SIP stack

  Async IO

  Message Queues

Maximum Ports per Server

© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation

Improved Audio Support

G.729

© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation

Updated TTS Support

© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation

Community Import / Export

© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation

Release Quality

© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation

Comprehensive Performance Stats

© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation

Graceful Load

Rejection

• Any Perfmon Counter • CPU • Memory • CPS • Port Count

© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation

Full Call Recoding

  Voxeo offers support for full call recording.

  Fully application controlled.

  Native GSM support •  90% file size savings •  Perfect for long term archival

requirements.

  Public key encryption •  Addresses compliance

requirements and limits access to the subset of staff that needs access.

© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation

Demo Lab

© Voxeo Corporation © Voxeo Corporation © Voxeo Corporation 14