we need to talk about how we talk ux wales #5 talk

We need to talk about how we talk.Ben CubbonUser Researcher@B_Cubbon

The words we use in our research are important

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1.Setting the scene2.Informed consent3.Interviewing

“Let the participant know what to expect by giving a thumbnail outline of the process”

Steve PortigalInterviewing users

Participants have needs

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1.Setting the scene2.Informed consent3.Interviewing

How confident are you that users really know what they’re signing up for?

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https://www.socialpsychology.org/consentform.htm

Pilot your consent forms

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1.Literacy levels2.Access needs3.Culture

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1.Setting the scene2.Informed consent3.Interviewing

User research does not mean having a chat with someone

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https://goo.gl/zsc1LG

Let’s talk about how we talk.

1.Be open about limitations2.Critique your interviews3.Have a pilot

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Thanks!Ben Cubbon@B_Cubbonbhcubbon@gmail.com

LinksWhat user researchers ought to know about informed consent by David Travis

Interviewing Users by Steve Portigal

The Little Book of Design Research Ethics by IDEO

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