welcome!
Post on 02-Jan-2016
25 Views
Preview:
DESCRIPTION
TRANSCRIPT
Welcome!
In this Wimba Overview you will learn:
How the Wimba Support Team checks audio How to communicate in the classroom Features of the classroom Common problems Where to find help
to Wimba Classroom
You will be called on by a support person.
If you can hear them, then you want to say “hello” back to them.
To talk, do the following:
• Click and hold the TALK button on the screen, or• Hold down the CTRL key on your keyboard
Highlighted when microphone is activated
After you succeed in talking, click the check button to put a green check next to your name.
The “Audio Check”
Classroom Overview
Interacting in Class
Yes NoRaise Hand
StatusRoom Pulse
Symbols appear here
• Clear Status
• Away (bird)
• Approve (thumb up)
• Disapprove (down)
• Surprise ( ! )
STATUS VALUESmost common
• Confused ( ? )
• Clap (hands)
• Laugh (smile)
• Faster ( >> )
• Slower ( << )
Text Chat
Public• Select room name in drop-down list (Main Room will be the default)• Message is visible by all in the room and has white background
Private• Select recipient in drop-down list or click their name in participant list• Message is visible only by recipient and has gray background
Chat is used to communicate with others in the room without interrupting
the audio and/or presentations going on. There are two methods of chat:
Private
Public
“pause” scrolling
Rooms
Faculty / Staff
Students
DROP-DOWN LIST
Media Bar
Blue phone for calling in – click to get phone # and PIN
Video indicator
Used when troubleshooting audio problems
Bandwidth indicator (want 3 green bars)
Talk button
Speaker / Mic levels
Used when troubleshooting audio or other connection problems
Landing PageClick here to run Setup Wizard
List of room archives if you missed class
Click here to enter the room
Click here to “re-experience” class(including chat, person list, etc.)
Click here for audio or video only (video only shows content – no chat, person list, etc.)
Use phone # and PIN on the landing page if you can’t get in the room
Setup Wizard
These steps may require installation of components the first time you run the wizard
Be patient during these two steps; they each take about 15+ seconds
Run the wizard before each class to ensure your system
is set up correctly (browser, java, audio, etc.)
--- Wait for “Congratulations…” message before clicking “Next”
--- Wait for three beeps and then talk/listen before clicking “Next”
The Wizard should take about two minutes total to run
Headsets
Easier to use, lower quality
USB (1 flat connector)Analog (2 1/8” plugs)
Higher quality, can “act up”
• Make sure headset and microphone are properly connected
• Make sure microphone is NOT muted
Calling In
* Phone number is 201 area code, long distance may apply Mute your phone when not talking (*6 if calling from landing page)
If your headset is not working, you can call in* If you can get into the room, click the Blue Phone
• You will get a unique phone number and PIN
• Your name will be displayed normally
If you can NOT get into the room, go to the Landing Page
• You will get a generic phone number and PIN
• Your phone number, but not your name, will be displayed
Called in via blue phoneCalled in via landing page
Get Wired!
1 - Use an ethernet cable to connect your computer to a router or modem
Wired connections work better then wireless …
2 – Disable the wireless connection on your computer Varies by Mac or PC version,
but usually looks like these
Common ProblemsArrive 15 minutes early and run Setup Wizard in case there’s a problem
• If slides are not updating, text chat not visible, or buttons not working • Make sure you only have one version installed • Make sure it’s a current and working version – requires a clean install• Get Java at java.com (for Apple software updates)
Audio Issues
• Leaving the room and re-entering can fix some problems• Rebooting computer can fix USB headset “sync” and browser issues
• Internet Explorer needs to run in “Mixed Content Mode”• Have at least two browsers (IE, Firefox, Safari) so you can try another• Turn off Pop-up blockers
• Make sure microphone is properly connected and not muted• Test sound by playing a YouTube video or similar• Click Options -> Disconnect Media -> Reconnect Media
Browser Issues
Java Issues
Other
Support Info
Help for Blackboard Vistaand Wimba Classroomis available 24/7
• Phone: 1-888-300-6920 (external support)
• Email: bostonsupport@umassonline.net (UMass)
• Live text chat (link at UMassOnline Boston Home Page)
• Visit http://www.umb.edu/it/tech/lms/student.htm (UMass)
Users Manual
Each Wimba classroomhas documentationas the first link.
You can view or download the participant guide for detailed instructions and information.
Good Luck!
Have a great semester!
top related