welcome langara college an introduction to your employee assistance program (eap)

WELCOME

Langara CollegeLangara College

An introduction to your Employee Assistance Program

(EAP)

AgendaAgenda What is an EAP? How do I get help? What can I expect when I

call? What Services are provided? Confidentiality Question & Answer Period

Who is FGI?Who is FGI?

Canada’s largest EAP firm

20 years of experience

Proudly serve over 1800 organizations

Offer widest array of human support services

What is an EAP?What is an EAP?

Your EAP is a voluntary, bilingual and confidential service that provides employees and eligible family members:

valuable information & resources

professional short-term counselling services for individuals, couples and families

The goal of the EAP is to help you find solutions for personal or work life issues.

Getting help through your EAP is easy, convenient and confidential

English language services: 1-800-268-5211 1-800-363-6270 (TDD - for hearing impaired)

Service en français : 1-800-363-3872ATS: 1-800-263-8035

(personnes malentendantes)or

Visit us at www.fgiworldmembers.com

Accessible 24 /7/365

Client Services PathwayClient Services Pathway

Care Access CentreCare Access Centre

ProfessionProfessional al

CounsellinCounsellingg

CaseCase

ManagemeManagementnt

Assessment & Plan Assessment & Plan DevelopmentDevelopment

Closure &Follow-Closure &Follow-upup

Short-Term Short-Term CounsellingCounselling

WorkLife Balance WorkLife Balance Services/ResourcServices/Resourc

eses

Crisis Crisis CounselliCounselli

ngng

WorkLife Balance Services One-on-one consultation and support from

trained professionals.

Information and resource services to

address questions or concerns on a wide

array of topics.

Web-based information via your “Members

Only” site at www.fgiworldmembers.com

What Does My EAP Provide?What Does My EAP Provide?

WorkLife Balance WorkLife Balance Services & ResourcesServices & Resources

Childcare Concerns Eldercare Homecare Family Leave

Support

Career Counselling Legal Information Financial Counselling YouthLine

Short-term, confidential counselling

with the most experienced counselling

professionals.

Extensive national network of

counsellors.

Can be accessed in-person,

telephonically.

Crisis counselling available 24/7/365.

Professional Counselling

What Does My EAP Provide?What Does My EAP Provide?

Common IssuesCommon Issues

Stress Management

Couple/Family Issues

Work-related Issues

Bereavement

Health Issues

Depression/Anxiety

Children’s Issues

Alcohol/Drug Misuse

Other Addictions

Crisis Counselling

CONFIDENTIALITYCONFIDENTIALITY

CONFIDENTIAL CONFIDENTIAL INFORMATIONINFORMATION

Your participation, as well as the content of your discussions with the counsellor is...

Information is released only with your informed, written, legal consent.

Files are securely kept at the EAP office. Appointments are arranged to promote

anonymity. Professional code of ethics is followed.

We Value Your We Value Your FeedbackFeedback

You can help us to improve our services by:

Calling our intake centre

Sending in evaluation forms