welcome to: mcgill mini-biz it truth or consequences!
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Welcome to:McGill Mini-Biz
IT Truth or Consequences!
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Agenda
How does IT affect your lives?
The clicker and you Interesting facts about IT Role of IT in communication
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Learning Objectives
To address some of the questions you were afraid to ask about Info Tech
Enjoy, Participate and Learn !
I am …
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52%41%
7%
Female Male Don’t know
1. Female2. Male3. Don’t know
I am _____ years old
5
27%
16%
4%5%
30%
18%
1. < 30 2. 30 to 453. 45 to 604. 60 to 755. > 756. None of your
business
My mother tongue is:
6 English
French
Other
57%
34%
9%
1. English2. French3. Other
As far as I am concerned, IT is:
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26%
71%
1%2%
1. Operational2. Tactical3. Strategic4. All of the above
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What effect has IT had on timelines?
Past
Present
Operational weekly dailyTactical quarterly monthlyStrategic yearly + quarterly?
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Why is IT Operational, Tactical and Strategic?
Operational: Day to Day decisionsStructuredInternal information used
Examples …
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Why is IT Operational, Tactical and Strategic?
Tactical: Month to Month decisionsSemi-StructuredInternal and External info used
Examples …
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Why is IT Operational, Tactical and Strategic?
Strategic: Year to year decisionsNon-StructuredExternal information used
Examples …
A well-rounded “H”; a management example
HDepth in the “Job”
Depth in Management
Sales Training
Information Technology
Breadth in a lot of other
skills12
13
The following map is:
The following map is:
14 Air T
raffic Routes
Volume of E-m
ails
Undersea te
lecom ca
bles
14%
66%
20%
1. Air Traffic Routes
2. Volume of E-mails
3. Undersea telecom cables
Undersea Telecom Cables
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Undersea Telecom Cables Total Capacity is 7 tbps
7 trillion characters (terabytes) per second! YouTube has 600 terabytes of user-submitted videos US Library of Congress has 70 terabytes One terabyte = 17,000 hours of MP3 music One terabyte = 12,000 hours of Flash Video
Used capacity: 72% - internet 27% - private 1% - other
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The following map is:
The following map is:
18 GPS sa
tellites
Space Stations
Telecom sa
tellites
16%
79%
5%
1. GPS satellites2. Space Stations3. Telecom
satellites
GPS Satellites Global Positioning System
24 orbiting our earth Height: 12,000 miles or 19,200 kms Speed: 7,000 mph or 11,200 km/h need 3 to pinpoint an object on earth
Applications: Car GPS, new IPhones, Delivery companies: FedEx & UPS.
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How many mobile phone subscribers are there in the BRIC Countries combined?
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400 milli
on
600 milli
on
800 milli
on
1 billion
1.2 billion
I can’t c
ount that h
igh!
7% 6%
16%
42%
20%
9%
1. 400 million2. 600 million3. 800 million4. 1 billion5. 1.2 billion6. I can’t count
that high!
What makes a Smart Phone Smart?
21 It talks b
ack to you
It is i
ntelligent
It has P
C-like ca
pabilities
It ca
n sell i
tself
5% 4%
85%
5%
1. It talks back to you
2. It is intelligent3. It has PC-like
capabilities4. It can sell itself
Smart Phones
32 million units sold in 2nd qtr 200815% Increase over last yearMain players are: Nokia (47%) & RIM (17%)
Source: http://www.gartner.com/it/page.jsp?id=75411222
What is the most viewedvideo on YouTube?
23 The Evolution of D
ance
April La
vigne – Girlf
riend
Crank Dat So
ulja Boy S.
..
Charlie bit m
y finger - ag..
.
21% 18%
34%
26%1. The Evolution of Dance
2. April Lavigne – Girlfriend
3. Crank Dat Soulja Boy Spongebob
4. Charlie bit my finger - again!
Most Viewed on YouTube As of Tuesday, October 7:
views1) April Lavigne – Girlfriend 104m2) The Evolution of Dance 101m15) Charlie bit my finger - again! 54m18) Crank Dat Soulja Spongebob 51m
Source: http://www.youtube.com/browse?s=mp&t=a&c=0&l=&b=0
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What does “brb” mean?
25
burp
be really
bad
be right b
ack
barfing re
ally bad
Huh?
1% 3% 0%8%
88%
1. burp2. be really bad3. be right back4. barfing really
bad 5. Huh?
Other shortcuts …
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NVM Never mind
GTG Got To Go
LOL Laugh Out Loud
OMG Oh My God
I luv u! I love you!
The total daily number of emails sent on the global internet is:
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1 billion
10 billion
100 billion
200 billion
500 billion
I still c
an’t c
ount that h
igh!
2%6%
15%
44%
22%
11%
1. 1 billion2. 10 billion3. 100 billion4. 200 billion5. 500 billion6. I still can’t count
that high!
I have written an e-mail that was misinterpreted by the receiver
28
67%
19%
13%
Yes No Not Sure
1. Yes2. No3. Not Sure
I have received an e-mail that I misinterpreted
29
67%
24%10%
Yes No Not Sure
1. Yes2. No3. Not Sure
Communications
The total meaning of a message is composed of 3 parts:
Verbal Para-Verbal Non-Verbal
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In communications, the most important is:
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Verbal
Para-Verbal
Non-Verbal
All of t
he above
14%
60%
17%9%
1. Verbal2. Para-Verbal3. Non-Verbal4. All of the above
Communications
The total meaning of a message is composed of 3 parts:
Verbal 7% Para-Verbal 38% Non-Verbal 55%
Source: Mehrabian study32
Implications for IT It's not just words: a lot of communication comes
through non-verbal communication.
Without seeing and hearing non-verbals, it is easier to misunderstand the words.
Beware of words-only communications like email. It is very easy to misunderstand what is said, even if emoticons (smileys ) are used.
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Who wrote: “The World is Flat”
34 Chris
topher Columbus
Thomas Frie
dman
Isaac N
ewton
Galileo
5%
20%13%
62%
1. Christopher Columbus
2. Thomas Friedman3. Isaac Newton4. Galileo
The World is Flat
By Thomas L. Friedman NY Times columnist Pulitzer Prize winning author
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The World is Flat
The world is "flat" in the sense that globalization has leveled the competitive playing fields between industrial and emerging market countries
This flattening is a product of a convergence of personal computer with fiber-optic micro cable with the rise of work flow software.
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Even with IT, it is still about ...
Getting & Maintaining Profitable Business
Building Solid Relationships and Trust Communicating It is really about people!
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In Summary
IT changes time lines
IT spans geographic lines
IT affects our communications
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Thank you !!
Contact Information
Richard G. DonovanDesautels Faculty of Management
McGill University: (514) 398-4665
: Richard.Donovan@McGill.ca
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