welcome to the internet of customers
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W E L C O M E T O T H E INTERNET OF CUSTOMERS
Connect with your customers in a whole new way
\Safe HarbourSafe harbour statement under the Private Securities Litigation Reform Act of 1995: !This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialise or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. !The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilisation and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal quarter. This document and others are available on the SEC Filings section of the Investor Information section of our Web site. !Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. !
THANK YOU9 UK User Groups
User Groups: North England Bristol Scotland Ireland Nonprofits
Developer Groups: London Bristol Leeds Birmingham success.salesforce.com
#1 in CRM, Cloud, Innovation & Ecosystem
World’s Most Innovative Company
2011, 2012, 2013
Enterprise Cloud Computing
Market Share Leader**
#1 Enterprise, MidMarket &
Small Business
InnovationLeadership Culture
Process & Service Innovation
Gartner: Market Share Leader for CRM Software Spending,
Total Software Revenue Worldwide, 2013 Ecosystem
2,000+ Apps1.5M Developers
2M+ Installs
1%Time Equity
Product
624,000+Hours Service
$65M+Grants
22,000+Nonprofit
Organisations
1/1/1 Model Adopted by
37% Growth Driven by Customer Success42% growth in Europe
Q1 FY08 Q1 FY11 Q1 FY15
$1.23B
FY15 RevenueGuidance
$5.3B
FY15 Q1 Revenue
Doubling Down in the UKNow #1 CRM Market Share UK Data Centre
Coming Soon
Third Wave of Computing:“Internet of Things”
LAN/WAN
Client
Server
Millions
SNA
Mainframe
Terminal
Thousands
Social . Mobile . Cloud . Connected
75 Billion Connected “Things”
LTE
Cloud
thing
app
device
product
Behind every is a customer.
tweet
post
thing
W E L C O M E T O T H E INTERNET OF CUSTOMERS
Connect with your customers in a whole new way
75Bconnectedproducts by 2020
1Tconnected
sensors
5Bsmartphones
by 2017
Cloud
4.5Baggregated
users
MobileConnected
Run Your Life From Your Phone
SocialCloud
Dashboard to our lives
Connect With Customers in a Whole New Way
Connected Customers
Connected PartnersConnected
EmployeesConnected
Communities
Connected Apps & Products
ServiceMarketing
Sales
Create a 1:1 Journey for Each Customer !
Customers
!Employees
Web Store Community
!Partners
EmailSocialMobileProduct
!Experiences
Gym
Connected
Connected
Connected Connected
How will you reach the Internet of Customers?
A customer platform for the Internet of Customers.
Introducing:
Salesforce1: The Fastest Path to the Internet of Customers
Connect with your customers in a whole new way
Sales Cloud
Service Cloud
Platform
Communities
Run your business from your phone
Mobile App & Platform
Create 1:1 Journey for Each Customer
\
Employees Partners Admins & Developers Your Customers
Salesforce1: A New App & Platform for Everyone
Employees: Run Your Business From Your PhoneNEW Salesforce1 App
Salesforce1
Download Salesforce1 Mobile App
Every Employee can...!
Engage Leads & Contacts Drive Productivity Grow Revenue Increase Customer Satisfaction Innovate Quickly
NEW with Summer 14
World’s LargestEnterprise App
Ecosystem
World’s Most Connected
Enterprise App
Partners: The Largest Enterprise Cloud Ecosystem Goes Mobile
200%Growth in UK ISVs
Docusign
TAS Group
Concur
Evernote
Apttus
Box
FileBoard
Kenandy
HP
eVariant
BMCFinancialForce
ServiceMax
WorkdayDropbox
ScanBizCard
Xactly
Elton
InsideSales
Introhive
DataHug
Bizable
MapAnything
1.5MDevelopers
CustomBranding
MobileAdministration
Customise
Build any user interface with Visualforce1
Build
Connect 10X more API functionality
Admins & Developers:Customise, Connect & Build with New Platform Tools
Text
Customers: Connect With Customers in a Whole New Way
Heroku ExactTarget Fuel
Build engaging customer apps
Build 1:1 customer journeys
NEW Connected Customer App Package
Connect your customer apps with your business process.
Cloud . Social . Mobile . Connected
Salesforce1 Communities
Salesforce1 Mobile App
Salesforce1 Platform Services & APIs
force.com Heroku1 ExactTarget Fuel
A New Customer Platform for the Future
Sales Cloud Service Cloud ExactTargetMarketing Cloud AppExchange Custom
Apps
Customers
Multi-tenant Infrastructure
Sales Cloud
Service Cloud
Platform
Communities
Connect with your customers in a whole new way
40%+Customer
Satisfaction
Helping Our Customers Succeed Across All Metrics
Source: Salesforce.com Customer Relationship Survey conducted March 2014, by an independent third-party, Confirmit Inc., on 5,200+ customers randomly selected. Response sizes per question vary.
32%+Increase in
Sales Revenue
52%+Faster
Deployment
Salesforce1: The Customer Platform Connect with Your Customers in a Whole New Way
Serve customers anytime, anywhere
Sell as a team, from anywhere
Build custom mobile apps
Engage customers, partners, employees & products via communities
\
The Customer Platform for 1:1 Journeys
Marketers are leading the Internet of Customers.
Internet of Customers is Changing Marketing Forever
Fragmented 1:Many Untargeted Seamless 1:1 Journeys
Email Mobile Social Web Data &Analytics
MarketingAutomation
The Customer Platform for 1:1 Journeys
FuelPlatform
The Customer Platform for 1:1 Journeys
Build a single view of your customers
Manage the customer journey
Deliver personalised content on every channel
Top 3 Marketing Goals:
W E L C O M E T O T H E INTERNET OF CUSTOMERS
Connect with your customers in a whole new way
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