welcome to the university it professionals orientation! · 2012. 2. 28. · • enterprise software...

Welcome to the

University IT Professionals Orientation!

uitm.fsu.edu/it-orientation *please feel free to follow along with your personal device

1

University IT Professionals

ORIENTATION

More Information:

University IT Professionals Website

2

To give IT Professionals a high level overview of how

information technology is managed at FSU, and equip

them with information on how to contact IT service

providers.

Purpose:

More Information:

University IT Professionals Website

3

IT Governance Council

UITM Subcommittee and the UITM Leadership Team

IT Policies & Guidelines

IT Governance at FSU

More Information:

IT Governance at FSU

4

Examples:

• Campus Networking and Security Committee

• FSU Macintosh Users Group (FSUMUG)

• Microsoft Technology Services Community

• SharePoint Users Group

IT Collaborative Groups & Committees

More Information:

IT Collaborative Groups & Committees

5

Examples:

• Nolenet – General IT Discussion List

• FSU-Active Directory Community (ADC) – Microsoft Technologies

• FSU Webmasters

• IT Security

• UITM Mailing List (IT Managers Only)

FSU IT Related Mailing Lists

More Information:

Mailing List / Listserv

lists.fsu.edu Mailing Lists

6

UNIVERSITY IT SERVICES

More Information:

University IT Services

7

its.fsu.edu/Service-Catalog

• Service descriptions

• What you need to use/obtain this service

• Contact info

• Enterprise Software Licensing

IT Service Catalog

More Information

Provided by ITS

8

More Information:

FSU Service Center

servicecenter.fsu.edu

-One Stop Shop for IT support

-The place to start when you need IT

support or services.

FSU Service Center 9

FSUID

- Eligibility

- Activation Process

- Provisioning additional accounts

- Authentication Services

FSUCARD

Identity & Access Management

More Information:

What is FSUID?

10

Activate

FSUID

FSUCard

Center

OMNI Identity Mgmt

System

Get

FSUCard

HR

Appointment

in OMNI

Activate

Your FSUID

FSUID

System

Processing

Identity & Access Management

Provisioning

Actions

- OMNI Account

- BlackBoard

- Secure Apps

- Active Directory

- LDAP

- email

More Information:

Identity & Access Management Process

11

Identity & Access Management

12

OMNI System

- omni.fsu.edu

- Employee Portal

- Human Resources System

- Financials System

- FSU Service Center

Identity & Access Management

BlackBoard/Secure Apps

- campus.fsu.edu

- Student & Employee Portal

- FSUCard Information

- Identity Management Information

- Other Administrative Apps

- Learning Management System

More Information:

First time OMNI Users

Blackboard & Secure Apps

13

OMNI System Overview

Identity & Access Management

14

Identity & Access Management BlackBoard/Secure Apps System Overview

15

Identity & Access Management BlackBoard/Secure Apps System Overview

16

Identity & Access Management BlackBoard/Secure Apps System Overview

17

Application Security

- Mainframe (NWRDC)

- Secure Apps

- OMNI

- http://its.fsu.edu/GettingHelp/AccessForms

De-provisioning

Identity & Access Management

More Information:

Application Security

18

• Desktop Support

• Work Station Assessments / Computer Standards

• Hardware Repair available at Repair Center

• Data Recovery Service available at Repair Center

More Information

Support Services

Desktop Support

ITAPP

19

Computing Technology Support

Major IT Services provided by

Information Technology Services

(ITS)

• Storage • Local and Off-site backups

• Virtual Server Hosting • Local and Off-site backups

• Service Availability • 24 hours a day, 7 days a week.

20

More Information

File Storage

Server Hosting

Storage • Provides primary file storage for departments through

enterprise class NAS.

• Typically provided through the use of the CIFS protocol and

now NFS protocol as well.

Virtual Server Hosting • Departments can utilize ITS' enterprise data center to house

their own servers.

• A cost effective alternative to operating a departmental

server and includes storage and backup services utilizing

clustered enterprise class servers running the

VMware/ESX virtualization suite.

21

More Information

File Storage

Server Hosting

• Virtual server host services include basic operating system

installation (Windows or RedHat Enterprise Linux)

and patches.

• For virtual server hosts, memory and disk space utilization is

constrained by available resources.

• Patched on a prearranged schedule in consultation with the

departments.

• Departments are responsible for the applications running on

the hosts.

Virtual Server Hosting (continued)

22

More Information

Server Hosting

• Enterprise Incident Response

• Computer & Network Forensics

• Network, Subnet, and System Vulnerability Scanning

• Nexpose System Vulnerability

More Information:

IT Security

ITS Security Services

23

IT Security

IT Security Continued

• IBM RPT Privacy Tester Website Spider

• Enterprise anti-virus/malware & encryption

console

• Enterprise WSUS for Microsoft Security

More Information:

IT Security

ITS Security Services

24

IT Security (Continued)

• Business Continuity/Disaster Recovery

• Privacy and Security Committee

More Information:

IT Security

ITS Security Services

25

IT Security (Continued)

• Communication Infrastructure

• Pathways (Inside Plant/Outside Plant)

• Wiring (Cat3, Cat5e, Fiber, Coax)

• Major and Minor Projects

• Service Level Understanding (SLU)

More Information:

ITS Networking

Network Services

26

Network Connectivity

• Core Networking to Building Entry Switch

• Building Edge Switches

• FSU WiFi

• MAN/WAN (MFN, I2, TFL, FLR)

More Information:

ITS Networking

Network Services

27

Network Connectivity

• Landline/Desk Phone (TDM)/Voice Mail

• VoIP/SIP

• Cellular/Wireless/Data Cards

• Seminole Cable Vision

More Information:

ITS Communications

28

Network Connectivity

• Blackboard (campus.fsu.edu)

• Assessment & Testing (Office of Distance Learning)

• Building Access & Physical Security (CASS with

FSUPD)

More Information:

IT Services Provided by Other FSU Departments

Additional Services 29

•Enterprise Resource Planning (ERP)

•High Performance Computing (HPC)

•Network Printing Services (Office of Business Services)

More Information:

IT Services Provided by Other FSU Departments

30 Additional Services

Property & Equipment: Accounting/Reporting/Surplus

Purchasing IT Resources

IT Purchasing & Asset Management

More Information:

Asset Management & Purchasing

31

• FSU Purchasing

• Goods & Services Procurement Guide

• OMNI e-Market

• P-Card

• Software Licensing

• Property Accounting

Purchasing IT Resources

More Information:

Asset Management & Purchasing

32

VoIP 4-Year Plan

University Events Calendar

More on ITS News Roller Newsfeed

Current IT Updates

More Information:

ITS News

33

FSU Service Center: servicecenter.fsu.edu

ITS Service Desk: 850-644-HELP

FSU Service Centers / Help Desks

fsu.edu/helpdesk

More Information:

Service Centers / Help Desks

34

THANK YOU

University IT Managers

Leadership Team