what is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

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id P

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Pvt.

Ltd

.Quality is Business

QUALITY

One more paradigmWhat is Quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

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y Py

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id P

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Pvt.

Ltd

.Quality is Business

Once upon a time…

Story... Old man & his requirement of stale

bread

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

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id P

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Pvt.

Ltd

.Quality is Business

Business

…if you have business you have a customer…

Customer

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

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id P

lus

Pvt.

Ltd

.Quality is Business

Let’s put customer first…if you have customer you have

business

BusinessCustomer

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

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id P

lus

Pvt.

Ltd

.Quality is Business

Customer Requirements

Customer is with you because a.He loves youb.He has requirements

×√

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

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id P

lus

Pvt.

Ltd

.Quality is Business

You

…can we fulfill his requirements

Customer(Requirements)

think

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

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id P

lus

Pvt.

Ltd

.Quality is Business

Customer(Requirements)

…can he fulfill my requirements

You

think

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

Order Execution

…the Business happens

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

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id P

lus

Pvt.

Ltd

.Quality is Business

Requirements

…the requirements are fulfilled

Fulfilled

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

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id P

lus

Pvt.

Ltd

.Quality is Business

Your Perception

…how far requirements were fulfilled ?

Customer Perception

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

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id P

lus

Pvt.

Ltd

.Quality is Business

Quality

…whose perception ?

Your Perception

Customer Perception

Quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

Quality

…if you want to continue in business

Customer Perception

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

Quality

=Customer’s perception of the degree to which requirements were fulfilled

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

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id P

lus

Pvt.

Ltd

.Quality is Business

Customer Requirement(articulating, perceiving, considering, Knowing, acknowledging, clarifying,

fulfilling)

=Your Business

… examples..

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

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Pvt.

Ltd

.Quality is Business

…so do you know Quality ?

with your permission, let’s flip this to

…so do you know your business ?

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

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y Py

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id P

lus

Pvt.

Ltd

.Quality is Business

…so do you know your business?

“We don’t know what we don’t know,

We can’t act on what we don’t know,

We won’t know until we search,

We won’t search for what we don’t question,

We don’t question what we don’t measure,

Hence, We just don’t know.”

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

…to know Quality,

…Start questioning ...Start Measuring

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

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y Py

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id P

lus

Pvt.

Ltd

.Quality is BusinessQUALITY

Requirements

think

Fulfilled

ExecutionQuality Customer Perception

…to know ______,• …Start questioning• ...Start Measuring

BusinessCustomer Quick Recap

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

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y Py

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id P

lus

Pvt.

Ltd

.Quality is Business

Thank You

Quality Pyramid Plus Pvt. Ltd.

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