what is quality

Presentation Designed ByArvind Chavan


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.Quality is Business

QUALITY

One more paradigmWhat is Quality



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Once upon a time…

Story... Old man & his requirement of stale

bread



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Business

…if you have business you have a customer…

Customer



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Let’s put customer first…if you have customer you have

business

BusinessCustomer



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Customer Requirements

Customer is with you because a.He loves youb.He has requirements

×√



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You

…can we fulfill his requirements

Customer(Requirements)

think



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Customer(Requirements)

…can he fulfill my requirements

You

think



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Order Execution

…the Business happens



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Requirements

…the requirements are fulfilled

Fulfilled



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Your Perception

…how far requirements were fulfilled ?

Customer Perception



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Quality

…whose perception ?

Your Perception

Customer Perception

Quality



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Quality

…if you want to continue in business

Customer Perception



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Quality

=Customer’s perception of the degree to which requirements were fulfilled



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Customer Requirement(articulating, perceiving, considering, Knowing, acknowledging, clarifying,

fulfilling)

=Your Business

… examples..



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…so do you know Quality ?

with your permission, let’s flip this to

…so do you know your business ?



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…so do you know your business?

“We don’t know what we don’t know,

We can’t act on what we don’t know,

We won’t know until we search,

We won’t search for what we don’t question,

We don’t question what we don’t measure,

Hence, We just don’t know.”



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…to know Quality,

…Start questioning ...Start Measuring



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.Quality is BusinessQUALITY

Requirements

think

Fulfilled

ExecutionQuality Customer Perception

…to know ______,• …Start questioning• ...Start Measuring

BusinessCustomer Quick Recap



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Thank You

Quality Pyramid Plus Pvt. Ltd.

This presentation is brought to you by:

what is quality

Leadership & Management