what is quality

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Presentation Designed By Arvind Chavan Presentation Designed By Arvind Chavan Quality Pyramid Plus Pvt. Ltd. Quality is Business QUALITY One more paradigm What is Quality

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Page 1: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

QUALITY

One more paradigmWhat is Quality

Page 2: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

Once upon a time…

Story... Old man & his requirement of stale

bread

Page 3: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

Business

…if you have business you have a customer…

Customer

Page 4: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

Let’s put customer first…if you have customer you have

business

BusinessCustomer

Page 5: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

Customer Requirements

Customer is with you because a.He loves youb.He has requirements

×√

Page 6: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

You

…can we fulfill his requirements

Customer(Requirements)

think

Page 7: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

Customer(Requirements)

…can he fulfill my requirements

You

think

Page 8: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

Order Execution

…the Business happens

Page 9: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

Requirements

…the requirements are fulfilled

Fulfilled

Page 10: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

Your Perception

…how far requirements were fulfilled ?

Customer Perception

Page 11: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

Quality

…whose perception ?

Your Perception

Customer Perception

Quality

Page 12: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

Quality

…if you want to continue in business

Customer Perception

Page 13: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

Quality

=Customer’s perception of the degree to which requirements were fulfilled

Page 14: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

Customer Requirement(articulating, perceiving, considering, Knowing, acknowledging, clarifying,

fulfilling)

=Your Business

… examples..

Page 15: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

…so do you know Quality ?

with your permission, let’s flip this to

…so do you know your business ?

Page 16: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

…so do you know your business?

“We don’t know what we don’t know,

We can’t act on what we don’t know,

We won’t know until we search,

We won’t search for what we don’t question,

We don’t question what we don’t measure,

Hence, We just don’t know.”

Page 17: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

…to know Quality,

…Start questioning ...Start Measuring

Page 18: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is BusinessQUALITY

Requirements

think

Fulfilled

ExecutionQuality Customer Perception

…to know ______,• …Start questioning• ...Start Measuring

BusinessCustomer Quick Recap

Page 19: What is quality

Presentation Designed ByArvind Chavan

Presentation Designed ByArvind Chavan

Q

ualit

y Py

ram

id P

lus

Pvt.

Ltd

.Quality is Business

Thank You

Quality Pyramid Plus Pvt. Ltd.

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