what supply chain managers want you to know

D2 - WHAT MANAGERS

WANT YOU TO KNOW

I N T R O D U C T I O N T O S U P P L Y C H A I N M A N A G E M E N T

THIS 2 DAYS SEMINAR COMBINES SUPPLY CHAIN

STRATEGY, PLANNING, OPERATIONS REAL -W ORLD

EXAMPLES, ROLE-PLAY SIMULATION TO EXPERIENCE TYPICAL

ISSUES/CONSTRAINTS . W E W ILL INTRODUCE PERSONAL

DEVELOPMENT ELEMENTS FOR SELF-UNDERSTANDING VS

W HAT IS REQUIRED FOR EACH POSITION. THE SEMINAR ALSO

INCLUDES A BUSINESS CASE TO DEVELOP ANALYTICAL SKILLS

FOR THE NEW HIRED.

w a j i h @ g u e n n o u n . n e t

WHY YOU ARE HERE – WHAT IS EXPECTED

Understand who you are, Understand the job and start the journey

Create value & Position Yourself

Understand others and master collaboration

Keep the passion

w a j i h @ g u e n n o u n . n e t

1Know the rules to

Break the rules

The key to career planning isrecognizing yourcompetences and strengths.

Competence consist of yourknowledge, skills andpersonal attributes. In orderto be successful in yourposition, you must know howto use your areas ofcompetence.

Don’t get confused between what people say

you are, and who you trully are

-

Oprah Winfrey

The MBTI have been widely promoted in

business management used to help people

for self-understanding and self-

development

START THE JOURNEY OF

UNDERSTANDING YOURSELF

MBTI

Sales Forecast Supply validation Pré S&OPDemand planning S&OP

Gather Data on pastsales, Analyse Trends and report forecasts

Validateforecasts, understand

sources of demand, account for

variability, reviseinventory

Asses the ability to meet demand by

reviewing availablecapacity and

scheduling requiredoperations

Match supply and demand plans with

financialconsiderations (impact

considerations)

Finalize the plan and release it to

implementation

Forecast accuracy

System Data Accuracy

MAIN MISSION

o Leading Plant S&OP and Synchronizing demand and supply capacity

o Analyze forecasted demand & maintaining statistical models

o Optimizing inventory and maintaining phase in phase out

o Assuring organization Adherence to the plan

o Long term requirement for the Organization scenario analysis

LOGISTICS ROLES – DEMAND MANAGER

KPIs

CHALLENGES – SYSTEM & PROCESS

1 Multiple Systems not cleaned @ 100% - Gap System vs reality

2

Absence of automating mindset3

Lake of Simplification of process

Out of stock

Inventory turn

NPI

Quality at reception

Supplier OTD

Supplier CFR

Blocked invoices

…

MAIN MISSION

o Coordinate the Weekly Demand/Supply control & production Reviews

o Coordinate raw material availability issues and planning

o Owns Slow Moving and Obsolete visibility

o With Marketing/R&D monitor new initiatives & adjust production/sales

o Sets safety stock targets.

o Supply can become more challenging with stretch Cash constraint

LOGISTICS ROLES – SUPPLY MANAGER

KPIs

CHALLENGES – CUSTOMERS & SUPPLIERS

1 Focusing on scorecard (Data) before customer perception (Emotional)

2

Neglecting the importance of building strategic relationships with key suppliers3

Synchronization between physical and financial flow

5 Working with too few or too many suppliers

5 Keep up with the environmental changes in procurement

On time delivery

Case Fill rate

Out of stock

…

MAIN MISSION

o Lead the flow from end to End with high sense of discipline

o Interface with many functions (Log, prod, finance, marketing, customer, Carrier)

o Monitor service levels, any risk is being escalated to the right service for action

o Put the right priorities on day to day for the organization

o Provide accurate and timely information on resources and capacity

o Control closely Budget spending/Hiring

o Continuous improvement

LOGISTICS ROLES – Log OPS. MANAGER

KPIs

CHALLENGES– COMMUNICATION

1 Lake on “real time End-to-end supply chain transparency” with consolidated data

2

Operating in silos & not enough communication among stakeholders 3

Missing the right information, for the right person at the right time

5 Beyond the communication; failing to synchronize (ex: Demand/supply)

INVENTORY ACCURACY

Productivity

Incidents

Damaged goods

Cost vs budget

MAIN MISSION

o Monitor receiving, storing, picking, expedition, productivity

o Establishing and monitoring security procedures and protocols

o Conducting physical counts; reconciling with data storage system

o Recruiting, and training employees on Process

o Implementing new design layouts;

o inspecting & maintaining equipment;

o Complies with warehousing, material handling, and shipping standards

o Design capacity of warehouse and transport for long terms

o Achieves financial spending budget as % of NOS.

o Review Contracts and terms with purchasing to meet budget targets

LOGISTICS ROLES – Trans & Warehs MGR.

KPIs

CHALLENGES – PEOPLE FACTOR

1 After all we are human, we think emotionally not rationally

2

Operations based on people & muscles instead of process/systems3

Resolving Conflict and keep the discussion moving forward

5 Too many or too few ressources in the the organization

Customer Inventory Level

Out of stock

Service level as per customer

MAIN MISSION

o Assuring the service level as measured by the customer

o Managing the discrepancies between deliveries and invoices due to logistics

o Assuring a low level of Out of stock trough the supply chain

o Mastering the end to end supply chain

LOGISTICS ROLES – CUSTOMER LOG

KPIs

CHALLENGES – SPENDING VISIBILITY

1 Inventory, inventory, inventory (level & accuracy)

2

Not enough filled trucks3

Having Too Much Warehouse Space

4 Blocked invoices due to discrepancies between stakeholders

Strong team communication skills can also

help team members learn how to manage

conflict in positive ways. Too often, we can

have a tendency to avoid conflict, by

learning to respond to conflict in positive

ways, both employees and companies can

benefit

communicat ion is what

makes a team strong

Watch the video

SUPPLY CHAIN– Trends (1/2)

1 Move towards centralized procurement/logistics and tracking of costs

2

Better forecasting, sales and operations planning and information sharing3

Stress on real time response to customer requirements

4 Increasing pressure to reduce costs and demonstrate credible cost savings

SUPPLY CHAIN– Trends (2/2)

1 Working closely with suppliers to shorten Leadtimes (due to competition)

2

Complexity management (More business / Less suppliers)3

Reorganization/ Supply consolidation / Cost reduction (due to M&As)

4 E-business (doing more with less)

2OUR VALUES DRIVE OUR ACTIONS

The decisions we make are areflection of our values andbeliefs, and they are alwaysdirected towards a specificpurpose. When we use ourvalues to make decisions, wemake a deliberate choice tofocus on what is important tous. When values areshared, they build internalcohesion in a group

If you want to go fast, go alone.

If you want to go far, go together..

-

African proverb

MARKETING & SALES

High revenues

Many disruptions

High inventory

NATURAL BEHAVIOR

Communicators

Creatives

Analytical

SKILLS

PRODUCTION

Low production change

Low service level

High inventory

NATURAL BEHAVIOR

People management skills

Persuasive & influencer

Emotional & non analytical

SKILLS

FINANCE

Low production cost

Low inventory

Low service level

NATURAL BEHAVIOR

Excellent analytical skills

Excellent comunicators

High level business knowledge

SKILLS

COLLABORATION – MAKE IT WORK

1 How me, myself and I can kill your business

2

Focus on building trust & Watch your body language3

Underneath all the process/math, we are still emotionally driven

4 Make visioning a team sport

5 Utilize diversity in problem solving

Jim Tamm is a former law professor and senior

administrative law judge for the state of

California. He mediated nearly 2,000

employment disputes and handed down legal

decisions that impacted national labor policy.

He’s worked for 40 years in the field of

alliance building and conflict resolution, and is

an expert in building collaborative workplace

environments. He’s the author of “Radical

Collaboration,” published in 2005.

Collaborat ion: Don' t

Be So Defensive!

Watch the video

WHAT IF –

THEY DIDN’T COLLABORATE

3Positioning

yourself to win

Leadership is the potential toinfluence behaviour of agroup towards the realizationof a goal. Leaders arerequired to develop futurevisions, and to motivate theorganizational members towho want to achieve thevisions. It denotes a fewqualities to be present in aperson which includesintelligence, maturity andpersonality. There is no beststyle of leadership. It alldepends upon tackling withthe situations.

CASE STUDY - REVERSE LOGISTICS

As logistics director of an FMCG company, you have been hired to come out with a solution on the reverse

logistics. Indeed, so far the company has been wasting a lot of money in that flow. So to define reverse

logistics, it is Any process or management after the delivery to the customer of the product. usually the product

is defective/ damaged during the shipment. So far, the customer would return the product. The manufacturing

firm would then have to organize shipping of the defective product and proceed with destruction. None of the

damaged goods can be repaired or recycled and then refund the customer.

Based on the last year return history vs sales, you have Half a day to come out with a strategy to optimize the

reverse flow, and reduce loss of the company.

Get the Data

WHY YOU ARE HERE – WHAT IS EXPECTED

1 Working together, Analyse Current Situation vs proposed situation

2

What is the position of everyone, what is the added value, and what is the plan

3

Evaluate the Solution & Financial analysis Advantage and risks during executon

This case must be made by team, to be returned next week the latest, via The Extranet. The report need to

integrate the below blocks. The report must be accompanied by an Excel file

4 Keep the

Passion alive!

Being passionate requiresdedication, hardwork, focus, and thewillingness to fail over andover again. However, if you’reready to put in thework, then being apassionate person whoknows what he wants canbring excitement, joy, and asense of true purpose toyour life. If you want to bepassionate, then you have toknow what you want and bewilling to work hard to goafter it, even if it meansmaking more than a fewsacrifices along the way.

Your work is going to fill a large part of your life, and the only way to

be truly satisfied is to do what you believe is great work. And the only

way to do great work is to love what you do.

-

STEVE JOBS

Keep the passion alive

1 Identify what you value in life. Is it achievement, security or purpose?

2

Find the interaction between what you love and where you excel3

Stay positive no matter what

THINK OUTSIDE THE BOX

Know the rules to

break the rules

Watch the video

Your Take away

Understand who you are, Understand the job

Create value & Position Yourself

Understand others and master collaboration

Keep the passion

Subscribe for the next webinar

wajih@guennoun.net