what’s stopping the shift from fleet management to employee mobility management?

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What’s stopping the shift from Fleet Management to

Employee Mobility Management?

Tuesday 25 September 2012 MOVE 2012, Brussels

Mischa van Werkhoven Mobility Solutions Strategist

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● Know all mobility requirements of your employees

● Have a mobility policy in place that takes into account employee satisfaction, corporate social responsibility and costs

● Have the right ecosystem of suppliers in place

● Have to right tools to accommodate and manage mobility services and personal mobility budgets

● Dare take the first step!

5 Key Takeaways

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● Challenges fleet managers, leasing companies and mobility service providers face

● How mobility budgets decrease travel expenses and increase employee satisfaction

● The next logical step: Total Cost of Sustainability

What’s stopping the shift from Fleet Management to Employee Mobility Management?

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Challenges fleet managers,

leasing companies and mobility service providers face

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Fleet Managers

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Setting up a mobility policy that matches employee demand

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Workload and portfolio complexity increases

● Employees demand flexibility and personalized approach

● Increased number of clients

● Cost versus employee satisfaction

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Single modality versus Multi modality

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Single modality versus Multi modality

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Single modality versus Multi modality

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Unpredictable changes in taxation and fiscal laws

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Leasing Companies

Leasing Company

Customer Products

B2B shifts towards Business-to-Employee

Suppliers

Customers

Drivers

advise

configure

calculate manage mobility

my

dashboard

B2B shifts towards Business-to-Employee

Customer Products

Suppliers

Customer employees

Leasing Company

Customers

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Increased demand for flexible and short term products and services

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Complex ecosystem makes it harder to manage and maintain quality standards

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No best practices on how to manage mobility budgets. How will existing processes and business models be influenced?

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Mobility Service

Providers

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Market demands multi modal solutions

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Indirect provider of services

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Limited geographical coverage

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Integration with other suppliers of mobility services and leasing companies

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● Cooperation and partnerships are needed to offer multi modal mobility and expand geographical coverage.

● Reinvent processes and offerings to match current demand and offer TRUE mobility. Employee mobility is not just fleet, leasing or services.

● Straight through processing (STP)of data between systems processes and supply chain parties.

● Provide employees convenient self-service access to personalized services.

● Start with clear mobility policy (strategy and objectives) and implement step by step

How to face these challenges

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How mobility budgets decrease travel expenses and increase employee

satisfaction

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Mobility budgets decrease travel expenses if…

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● Employees manage their own budget, are accountable for financial results and share personal profits

● Employees are offered the right variety of travel modalities

● Budget rules stimulate changes in travel behaviour

Mobility budgets increase employee satisfaction if…

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● Employees manage their own budget and share personal profits

● Employees are offered a wide variety of travel modalities

● Mobility budget and actual costs are not necessarily linked

Do you…

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● know all mobility requirements of your employees?

● have a mobility policy in place that takes into account employee satisfaction, corporate social responsibility and costs?

● have the right ecosystem of suppliers in place?

● have to right tools to accommodate and manage mobility services and personal mobility budgets?

● dare take the first step?

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Something to consider…

Total Cost of Ownership Total Cost of Mobility

Total Cost of Sustainability

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From TCO to TCS

• Asset based • Mainly fixed costs

• Depreciation • Interest • Insurance • Tax • Maintenance • Management

• Usage based • Variable costs

• Tax effects • Parking • Fuel • Kilometre allowance • Additional travel expenses (MICE)

• TCO

• Emissions based • CO2 compensation

• Travel time • Distance • Consumption

• TCM

Total Cost of Ownership

Total Cost of Mobility

Total Cost of Sustainability

TCS

TCM

TCO

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Co-maker’s Mobility Platform: Employee Mobility Management Made Easy

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● Co-maker in automotive leasing & mobility since 1995

● Product portfolio:

o Front office solutions:

• Mobility Platform (evolution from fleet to mobility management)

o Back office solutions:

• LeaseCTRL (standard template solution based on SAP)

• LeaseOffice

● International customer base

o Captive & Non-captive

o Fleet management

About TSS Co-maker (1)

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● Co-maker is a division of Total Specific Solutions

● Vision: Anticipating Solutions

o Specific solutions for Financial, Public, Healthcare and Industrial sectors

o Competence centers for IT development and Quality & Assurance

● 8 companies, 1600 FTE Annual Sales €197 Mio

EBITEA €20 Mio

o Financial Services 12%

About TSS Co-maker(2)

0

50

100

150

200

250

2008 2009 2010 2011

TSS Annual Sales (Mio)

EBITEA

Web services catalogue

Enterprise Applications

Sales

Customer Service

Operations

Products & Services

Mobile Applications

Mobile Devices

Internet/Web

Anticipating Supporting Adapting

Interfaces

Data Vault

Social Media

Self-Service

Channel Processes Integration IT BackOffice

IT as enabler for Anticipating Solutions

Demand for flexible processes

‘New’ customer

• Demanding • Wants influence

on process • Wants mobile

applications • Adaptor of new

technology • Environmentally

aware

Our vision: Anticipating Solutions

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Thank you for your attention!

Mischa van Werkhoven Mobility Solutions Strategist m.van.werkhoven@co-maker.com @MischaDaniel