what's trending in the chat bot market so far? - gytenis galkis, ceo at blue lime labs

www.bluelimelabs.com

What's trending in the Chat Bot market so far?

Gytenis Galkis

CEO at Blue Lime Labs

www.bluelimelabs.com

www.bluelimelabs.com

Machine LearningData Prediction

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1990 20102000

Grade High School Essays

Sorting mail

Assessing Credit risk

Diagnose eye

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The Artificial Intelligence (AI) behind Chat bots

Text & / or SpeechEngine

Machine and Deep

Learning (ML)

Natural Language Processing

(NLP)

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1950 1965 1972 1990 20131995

Alan Turing proposes the Turing Test to determine the intelligence of

computer programs

Development of ELIZA, one

of the first chat bots

PARRY was launched. It was a chat bot that simulated a patient

with paranoid schizophrenia.

The Loebner Prize, a competition that

judges chat bots based on their human

likeness, is launched

Chat bots are not new

Mitsuku wins the LoebnerPrize. It is one of the most

human-like chat bots publicly available

Alice was launched. It

was one of the most successful chatterbots at

that time

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Machines can excel at

frequent high volume tasks

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Machines can excel at

frequent high volume tasks

Humans can tackle novel situations

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What's trending in the Chat Bot market so far?

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WOW

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Chat bot ecosystem

Deployment channels

Third-party chat bots Enabling technology

Native:

Source: BI Intelligence,

2016

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So what problem do chat bots solve?

$83B

Lost annually due to poor customer experience

76%

Young generation embrace text messaging

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A.I. Chat Bots for Business

Scheduling Assistant

HR Assistant

Market Intelligence

Agent

Workflow Assistant

Social Media

Channel Assistant

Financial Analyst

Assistant

Brand Ambassador

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A.I. Chat Bots for Customers

Shopping

Ordering Services

Booking travel,

hotels, etc.

Scheduling meetings And many

more…

Chat bots are for providing a single best response

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>5 million

8 times

30%

$1 million

Increase in revenue

Savings per year on customer service

Return on Investment

Answers questions per year

Ask Julie Virtual

Assistant

1

2

Simplify online booking

Customer support cost reduction

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>27’000

3’000 products and 400 applications

98%

$32 million

Adoption rate

Savings per year on billable time waste

Knowledge of

Answers questions per day

Wall Street based

financial service firm

1

Associates had trouble finding the right form and app to execute tasks.

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>16 million

10.4 minutes

Mobile app

55 recruiters by delivering more qualified leads

Includes

Has replaced

Average user interaction time

Answers questions since launch

U.S. Army

1

2

Engage tech savvy youth

Save costs on recruiting processes

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China

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SummaryNew way of interaction

Eliminates frequent

tasks

Saves time & frustration Look at

China

20

„We create awesome companies from scratch “

Let’s talk: +370 612 73 269 gytenis@bluelimelabs.com

Thank you for listening