who need accessibility ?
Post on 23-Feb-2016
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THE ROLE OF BUS AND COACH TERMINALS IN
PROVIDING SERVICES AND INFORMATION DESIGNED
FOR ALL: THE PASSENGERS’ EXPERIENCE OF RIGA’S INTERNATIONAL
COACH TERMINAL
Who need accessibility?
People with reduced mobility Old people People with children Disabled people (permanent or temporary)
80%-85% society
What society need?
Information Providing correct
information Providing information for
all Blind people Visually impaired people Deaf people Hearing impaired people People with mental
disability
What did she say?
?
What society need?
Correct help Personal have to be
educated and instructed how to help
What society need?
Environment accessibility Let everyone use it. Solution should be
usable
Satisfied customer
Correct help
Information
Accessible environment
Attitude Trained personnel
ProblemsCoach terminal
Bus
Destination
How much time you need to put person on board
WC on the way
Information how to get service
Providing help to get off the bus
Solutions in Latvia to provide accessibility in public transport
Latvian Railway We gave advise to
Latvian railway company for temporary solution while new trains are coming.
9 stations are accessible We educated personal
how to help
Solutions in Latvia to provide accessibility in public transport
Riga coach terminal 52 staff have been educated
about disability issues.
There has been made meeting point providing necessary help.
24 persons already used this opportunity.
Most importantly, thanks to Riga Rotary club, Riga coach terminal started this process in Latvia and showed to others how to provide service for everyone.
Future
www.apeirons.lvwww.videspieejamiba.l
v
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