why don't my manuals arrive

Shipping Issues with WHQ

Why don’t my manuals arrive?

Material Sent by WHQ Charter Kit Charter Certificates

New Member Kit

Magazine

Education Awards

Distinguished Club Ribbon

Officer’s Manuals

Shipping Timeframes New Member Kit English - USPS 1st Class

5-10 business days to Mexican Border 10 -15 business days to address

Spanish - USPS 1st Class 7-14 business days to Mexican Border 10 -15 business days to address

Education Awards – USPS 1st Class 14-21 business days to Mexican Border 10 -15 business days to address

Shipping Timeframes Magazine- BWW – ISAL

30 days

Charter Kit-DHLP COURIER 3-5 days

Charter Certificates – USPS 1st Class 14-21 buisness days to the Mexican border 10-15 business days to District Govenor’s address

What’s in each package

New Member Kit Competent Communication Manual Competent Leadership Manual What happened to the booklets included in

the kit? “Gestures: Your Body Speaks", “Effective Evaluation” and “Your Speaking Voice” are available as digital manuals.

What’s in each package?

Education Award Personalized certificate **Only the first CC includes 2 advanced communication manuals

Officer Manuals At the end of the Toastmaster’s year, the outgoing president receives the package with the 7 Officer Manuals

Distinguished Club Ribbon The letter and ribbon are mailed to the past president

What if it doesn’t arrive? If the requested material does not arrive in 30 days, the Tracking department can help. Send and email with the following information to tracking@toastmasters.org

Member Name and Numer Club Name and number Detail of Missing Package Date Missing Package was requested Verified shipping address

Where do I check my address?

www.toastmasters.org

Check your profile

The correct destination

Addresses should include all of the information Line 1 Street name and number

Line 2 Residential Development o Residential section

Line OTHER If the requested material is being shipped to a company, specify the company name.

The Perfect Address

Why don’t my manuals arrive?

Shipping Issues with WHQ