working with the local community to tackle graffiti love lewisham nigel tyrell head of environment...

Working with the Local Community to Tackle Graffiti

Love LewishamNigel Tyrell

Head of EnvironmentLondon Borough of Lewisham

Working with the Local Community to Tackle Graffiti

• Educating the public and raising awareness through innovative initiatives and projects

• Role technology can play in combating environmental crime

• “Love Lewisham” – successes and lessons learnt– Making savings and working more efficiently

Community Action

Graffiti Busters• 120 residents trained to

remove graffiti– Given ‘Graffiti Buster’

Kits– 36 Neighbourhood

Action Teams

• Regular ‘Graffiti Buster’ days

Campaigns

‘My Street Makeovers’

Campaigns• Getting the Mayor

on the telly and in the papers!

‘Shop a Yob’

‘Shop a Yob’

Campaigns• Local Celebrities help to

publicise fight against graffiti

Campaigns• Local schools take part

in refuse-truck poster competition

Campaigns• Businesses targeted for

high-level graffiti

Campaigns• Councillors take part in

‘Graffiti Challenge Day’

Campaigns• NTL/Virgin Media fund

proactive graffiti removal work

Love Lewisham

• Started in 2004 (as Cam2Web, internal pilot)• Launched to public in 2005• New Statesman ‘New Media’ Award 2006• LGC Awards 2007

– Highly Commended

• MJ Awards June 2008– Finalists in 2 Categories

Simple and effective

Love Lewisham• Ability to show "before"

and "after" pictures

• Staff can demonstrate what has been achieved

• Councillors and citizens can see that a problem has been dealt with

Love Lewisham Benefits• Environmental issues are

now far easier to report.– More staff report

problems - fewer issues to irritate residents

• Open resident/Member engagement– Our response is public

and accountable

Practical Partnerships

Cross-service collaboration

Bloggers

Councillors

Love Lewisham Results• Dramatic improvement

in the time taken to remove graffiti– From 2.78 days in 2003

(before ‘Love Lewisham’) to 0.50 days to complete now

Love Lewisham Results• In the same period the

number of graffiti removal jobs reported has trebled. – The resources to do the

job stayed the same.

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Resident Endorsement

Love Lewisham Results• Reports of graffiti have fallen by

about 30% this year. – Metres removed and the number

of jobs has also fallen.

• Less graffiti has been observed from our own monitoring, down from 18% (05/06) to 9.43% this year

• Independent monitoring (EnCams) shows a similar trend, down from 16% last year to 9.3% this year.

Resident EndorsementBVPI Indicator

Previous Score

New BVPI Score Change

Confidence Interval

Previous CPA Threshold

New CPA Threshold

BV89 Cleanliness 52 68 +16 2.73 Lower UpperBV90a Waste Collection 67 80 +13 2.36 Lower MiddleBV90b Recycling - 56 - 3.17 Lower MiddleBV119e Parks and Open Spaces 65 76 +11 2.56 Lower Middle

• Resident satisfaction with the Council’s street cleaning services (BV89) has leapt from the lower quartile to the upper quartile since the scheme was introduced.

Now: Meet in Our Space

Aim: Meet in Shared Space

Working with the Local Community to Tackle Graffiti

nigel.tyrell@lewisham.gov.ukBlog: http://www.nigeltyrell.com