working with travel trade itac 2019 sheldon d’sylva...wtm –london, uk domestic rendezvous canada...

Working with Travel

Trade

ITAC 2019

Sheldon D’Sylva

Agenda

▪ Jonview Canada – get to know us

▪ Role of a Receptive Operator

▪ Product Cycle

▪ Value Proposition

▪ Trends

Jonview Canada

We are Canada’s leader in creating exceptional holiday

experiences for global travelers, delivered

responsibly by an inspired and innovative team

Company Profile

• 37 Years operating

• Canadian Offices: Toronto (HQ) & Montreal

• UK & France – International Sales offices

• 60 International source markets

• 3000+ Canadian suppliers

• Over 350,000+ passengers received in 2018

• Division of H.I.S. Canada Holding (a division of H.I.S.)

Sales & Marketing

• Over 60 markets

• In market representatives: UK and France

• Look at creative ways to distribute Jonview product globally and market specific

• We deliver Canada to the world

Contracting & Product

Development

• Contract space, rate and conditions for Jonview product

• Source and provide product development recommendations

• Develop and maintain supplier relationships, including re-education

• Develop and maintain tourism association relationships at the DMO and PMO levels and Indigenous Tourism associations at those levels

• Support client product selection

Meet the Contracting & Product Development Team

• Director , ContractingNancy Johnston

•Product Development Sheldon D’Sylva

•British Columbia (Lodges, Transportation, Activities) & the North Roman Dushatsky

•British Columbia , Hotels Carly Lewis

•Alberta & Whistler , Summer Patricia Arias

•Alberta & Whistler, Winter Chris Sevigny

•OntarioSuzanne Stamcos

•Quebec Sophie Gautherot

•Quebec Melissa Harvey

•Atlantic Canada & Tour BuyingCorinne Fuoco

Receptive Operator

Receptive Operator

What does an Inbound/Receptive Operator do?

• Sourcing & Product Development

• Package & Product Offerings

• Distribution

• Fulfillment

Sources

Partnerships

Sales Team

Contracting Team

Tour Directors

Product Development

Point person for PMO/DMO discussions

Vets and integrates new product into the portfolio

Looks for product placement opportunities

Product Offerings

English

language

tariffs

Other

language

tariffs

Our partnership with you

Distribution

Distribution Model

Sup

plie

r

Tour Operator

Jon

vie

wTour

Operator

Travel Agent

Travel Agent

Pas

sen

ger

Distribution - Connectivity

CCRS

Website:

www.jonview.com

Our Reservation team

Direct Connects (API)

Reservation Exchanges – Suppliers

Product Teams

Dynamic Connections

Trade Shows

International

FITUR – Spain

Focus India

ITB – Berlin, German

TTG - Rimini, Italy

WTM – London, UK

Domestic

Rendezvous Canada

Atlantic Showcase

Bienvenue Quebec

Canada’s West Marketplace

Mountain Travel Symposium

Checklist

Checklist

• Jonview timeline – pricing 18 months in advance

• Service Delivery - identifying standards & consistent delivery

• Authentic experience

• Understandable content

• Right duration and sequence

• Reliable schedules

• Price Integrity

• Terms & Conditions

• Turnaround time

• Long term commitment

Value Proposition

Jonview Value Proposition

Our People

Our IT

Our Clients

Our Product – FIT & Group

Our Service

Marketing

Buying