workshop infor eam 14th maintenance management conference dubai, dec 18/2008
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Copyright © 2008 Infor. All rights reserved. www.infor.com.
Maintenance Management Systems For Today And Tomorrow
Cédric Beltrame, PSO, Datastream ArabiaTahar Klabi, EAM Consultantwww.datastreamarabia.com
With the courtesy of “INFOR EAM Centre of Excellence”Jean Benoit Nonque, Bas Beemsterboer www.infor.com
Thursday Dec,18th. 8h30-12h30
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Agenda : part 1 presentation, part 2 workshop
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In a glance…
Infor EAM manages… The biggest property development
program in the world 30B$
The longest machine in the world: 27kms and 0.5Mpieces of equipment
The largest private rail vehicles fleet in Europe 5,000 vehicles
The biggest Hospital in Europe 10,000 beds
The biggest African company with 5,000 daily users
The largest desalinated water production company in the world
SWCC
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Enterprise Asset Management
Business Challenges
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Asset Management Challenges
Improve asset performance to reduce downtime
Extend asset life to avoid new capital purchases
Schedule preventive maintenance to prevent problems
Track equipment according to regulatory guidelines
Implement capital-saving processes such as warranty management and streamlined purchasing
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Key PerformanceIndicators
Enterprise Asset Solution - Who is it for ?
PlantfloorEAM Solution
Who is the customer in this case?
The Asset Manager and Maintenance DepartmentOperations, Inspections and Maintenance
Interface to DCS/Scada
Interface to ERP
Finance and AdministrationAll ManagersE-mail
Notification All Users, Employees
EnterprisePortals
Anyone!
Who is the customer in this case?Who is the customer in this case?Who is the customer in this case?Who is the customer in this case?Who is the customer in this case?
Thanks to the technology available to you potentiallyanyone within and without the organization could
be a user or beneficial of strategic information
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From Maintenance to Performance
Asset Performance Management can change past perceptions by changing bottom-line performance.
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What are the main drivers for EAM ?
Capital-intensive industries Process – Energy - Transportation
Regulatory constraints Pharma and Food (FDA) Chemicals (Seveso – EU regulations)
Priority to production and operations Companies where asset availability is linked to the market share or the business
growth Customer service
Services companies having SLA constraints Local collectivities
High risks on the assets Security – Telecoms - Airports
Companies managing assets for their clients Equipment manufacturers Field services (Asset CRM)
Mobility and geo-localization ! Services companies – field services Companies managing largely spread assets and teams
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Enterprise Asset Management
Key Players
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Gartner EAM MQ for 2007/2008
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EAM Market Size
While there are over 200 suppliers of EAM worldwide, the market remains quite concentrated with the top ten companies controlling about two thirds of the total
The top ten EAM/CMMS suppliers include world-class EAM solution providers: MRO Software, SAP, Mincom, IFS, Infor, Indus, Oracle, Lawson, Invensys
and Maximus. The intense M&A activity has finally decided the classic battle for
market dominance between ERP application suites and best-of-breed EAM suppliers ERP suppliers have become the dominant force in the EAM market and will
significantly influence future strategies
The market for software and services in EAM/CMMS will top $1.5 billion in 2006 and grow to over $2.0 billion in 2011
The market for software and services in EAM/CMMS will top $1.5 billion in 2006 and grow to over $2.0 billion in 2011
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Solutions
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Enterprise Asset Management
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The Solution
Advanced asset and operations management tool
Fully Web-architected solution for access anytime, anywhere
Service Oriented Architecture (SOA)
Web ServicesModular designHosting Industry-specific featuresRapid implementation
“EAM is
an architectural
tour-de-force.”
Pierre Mitchell & Marc McCluskeyAMR Research
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Infor EAMEnterprise Edition
Enterprise
$250M>
Infor EAMBusiness Edition
Multi-Site
$20M > $250M
Big Picture: Product Strategy
Infor EAMMP2
Single Plant
<$20M
Business drivers
Asset Utilization Equipment Performance, Equipment
Availability, Product Quality Cost Control
Labor, Material, Tools Resource Allocation
Skills, Inventory Management, Procurement
Compliance Environmental, Safety, Health
Infor EAM Footprint
Geo-spatialassets
Buildings & Facilities
Capital equipment
Process equipment
IT & Telecom
Fleet & Transportation
Road, Rail & pipelines
Assets & Infrastructure PerformanceAnalytics
Budgeting
Financialintegration
Call center
Capital projects
Warehousemanagement
PurchasingPreventive
maintenanceSales &
invoicingWork
managementLabor and contractor
Operations & Analysis
MRO supply chain
SCADAMobile PDAor Laptop
ERP / ESBMS Project®ESRI ArcGIS®
Multi-everything
Separate functional departments and personalize user interface
Share data across organizations or restrict access as necessary
Use multi-org security on a single database
Maintain different languages and currencies by organization
Manage time zone differences
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Flexible and powerful
Inbox and KPIs Multi-organization Document attachments E-mail notification Export to Excel On-line or Off-line Use Web-architected Zero-footprint Unlimited custom fields Screen designer Ad hoc reporting ASP Hosting
Asset operations management Work orders Preventive maintenance Projects Materials management Compliancy Xml integration to ERP’sPurchasing Warranty Management Linear Assets GIS Integration Reporting Mobile Solutions
Largest installed base of a solution in its classListed in the Leaders Quadrant in the Gartner Magic Quadrant for Asset-Intensive Business ApplicationsWide market acceptance
Automated alerts
Messenger – one way tool Sends e-mail/page based on
status changes Fully configurable Allows automatic notification to
customers Allows ability to page technicians
to perform work Can notify vendors of work
requests Email includes URL link back to
originating transaction
Reporting (1)
Cognos Report engine includes graphs
Output as PDF HTML, XLS, TXT and Email
Report builder allows to modify existing reports and create new ones
Reporting (2)
Capability of custom tabs
Any HTML / JSP type page can be linked to existing functions
Reporting (3)
GIS integration
Requestor
Limited license that allows Home page Create & view Work
Requests Create & view Purchase
Requests
Web services (1)
External apps can call Infor EAM com-ponents
Web services (2)
Interaction with external workflow systems
Web services support WSDL and BPEL
Upload utility
Upload utility speeds up implementation
Uploads from Excel worksheets
Error handling included
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Infor EAM Mobile Solutions and Data Collection
Communication between the server and handheld products
Remote access to critical data and work processes
Timely and accurate data collectionField-based work orders Inspection points to examine equipment,
processes, and plants
ERP / ESB / Financial integration
Create EAMRequisition
Approve EAMRequisition
CreatePurchase Order
ApprovePurchase Order
Purchase Order
ReceiptsReceiving Report
AccountsPayables
Invoices
EAM RequisitionCopy
Purchase OrderCopy
Receipts
InvoiceCopy
Requisitions
EAM ERP
· Parts Requirements· Parts Inventory· Maintenance· Book Labor
· Purchasing· Accounts Payables· General Ledger
SuppliersSuppliers Supplier Master
General Ledger Codes
Cost Codes Cost Codes
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Internet XML Integration
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Who is Infor EAM Business Edition for?
Companies looking for a quick and Easy EAM Solution New customers with 1 - 3 sites
10 users per site
Companies requiring a web-architected product
Needing more functionality than MP2
Path to grow to an Enterprise Application
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What Language will be available
English French German Dutch Spanish Portuguese Italian Chinese Japanese
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Infor EAM Business Edition: Improving Operating Efficiency
Improve uptime Extend asset life Accelerate repairs Eliminate inventory waste Enable economies of scale Maximize warranty recovery Enable best practices Improve decisions with better visibility Reduce energy costs and emissions
WorkManagement
PreventativeMaintenance
PurchasingLabor Management
Mobile ConditionMonitoring
Benefits
50% reduction in downtime 20-30% savings through
streamlined purchasing Improved availability for additional
1.5M£ annually Reduce downtime from 12% to
3% 6-20% reduction in energy
consumption
Typical Results
MaterialManagement
PerformanceAnalytics
Asset Sustainability
CEAT
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Moulin de la Marche
Challenge Increased time reaction Limited visibility into factory floor performance Understanding and reducing $1M parts Low adoption rate of existing maintenance system Opportunity to improve decision making and productivity
Solution Infor EAM Business Edition Work management, preventative maintenance Asset performance reporting and KPI’s Integration to ERP Path to a group strategy
Results (Planned) Expect 20% reduction in stock Expand maintenance practices to operation Increased use and productivity due to ease of use Better decision making through improved visibility & reporting
Quick Facts:
Part of a large group “Intermarché”
Food Industry leader
240 employees, 2 sites
Existing MP2 Customer
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Who is Infor EAM Enterprise Edition for?
Companies who wants to implement their owns rules and best practices
Large groups or specific requirements Up to 10 000 users
Companies requiring a web-architected product, multi org and multi language capabilities
Needing specific functionalities Have their own project team
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Infor EAM: Safety and Compliance
WorkManagement
MaterialManagement
PreventativeMaintenance
Labor Management
Mobile
Meet fugitive emission regulations Comply with 21CFR Part 11 Enforce safety procedures Meet reporting requirements
E.g. FAA, GRI, GAAP, OSHA, etc. Ensure service agreements Support security regulations Calibrate to ensure quality
Benefits Achieve full compliance
OHSAS safety certification
Avoid penalties and fines
Efficiency gains
Typical Results
PerformanceAnalytics
ERP Financials Asset Sustainability
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Infor EAM Oil & Gas References
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Infor EAM: Improve Transportation Operations
WorkManagement
MaterialManagement
PreventativeMaintenance
Labor Management
Mobile
Optimize fleet performance Reduce capital outlays Maximize warranty recovery Achieve economies of scale Gain operation-wide visibility Improve workforce productivity Increase energy efficiency Reduce emissions
Benefits $1M gain annually in warranty
recover
Reduce inventory costs through single virtual garage
$1-2M annual savings
Typical Results
PerformanceAnalytics
Fleet & Transportation
ConditionMonitoring
Asset Sustainability
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Pepsi Frito-Lay
Challenge Geographically dispersed operation and asset infrastructure Mechanics have limited access to systems from the field Unique business requirements High cost to administer and maintain IBM Maximo solution Migration from legacy maintenance solution
Solution Infor EAM Enterprise Edition, Fleet, Mobile Work management, inventory, warranty management Meters, inspections, VMRS codes Integration to financial system Partially “self-implemented”
Results Pilot implementation completed Broader roll-out planned Expect $1M-2M savings through use of mobile
Quick Facts:
400 Sites, 350 Technicians
Initial pilot for 6 sites, 18 technicians
Decommissioning of competitive EAM
Private fleet for distribution
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INFOR EAM References Transport Sector – Rail & Transport
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Infor EAM Asset Sustainability EditionEAM EE + EAM ASE
Asset Sustainability Edition
ALERTMANAGEMENT
ENERGYINTEGRATION
PROGRAM
PLANNING
FUGITIVE EMISSIONS
MANAGEMENT
CO2 MANAGEMENT
PROCUREMENTENGINEERING
CONFIGURED KPIs, Inbox,
Reports
Phase IIInfor EAM
ASE 8.3
iPROCURE
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The Case for Change: Summary
Objective: “Go Green” Reduce Greenhouse Gas emissions Reduce Operating expenses
Current Situation CO2 contributes 63% of greenhouse gases Greenhouse gases promote global warming Energy generation is largest CO2 contributor Regulations are existing or imminent
…doing nothing it is not an option !
Theorem If you can reduce CO2 via reducing energy consumption, and If you can reduce energy consumption via asset management, then You can reduce CO2 via asset management, and You can reduce the energy management operating costs
EARTH
SUN
IR is trapped by gases in the air thus reducing cooling
CO2
Infrared Radiation (IR) is given off by Earth
Case for reducing emissions
“Being a good steward of the environment & in our communities, and being an efficient and profitable business, are not mutually exclusive. In fact, they are one in the same.”
-- Lee Scott, CEO of Wal-Mart
“Green is Green” -- Jeff Immelt, CEO of GE
“Being a good steward of the environment & in our communities, and being an efficient and profitable business, are not mutually exclusive. In fact, they are one in the same.”
-- Lee Scott, CEO of Wal-Mart
“Green is Green” -- Jeff Immelt, CEO of GE
Features & Benefits Infor Enterprise Asset Management Asset Sustainability Edition (EAM ASE) 1/2
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What is EAM ASE? Its software – easy to implement, easy to use, and cost effective. The critical difference? Infor EAM ASE gathers all of our client’s asset information, including production equipment, HVAC units, chillers, boilers, lighting – anything that consumes energy - into one place and provides their staff with the critical knowledge of how and when to maintain, replace or alter those assets based upon how much energy they consume, not simply what date it is on the calendar.What are the benefits? If we can reduce our client’s total energy spend while increasing the performance and uptime of their assets – greater profit for them and a stronger commitment to environmental stewardship infrastructure required to deliver the application.
What is GAS is Global Asset Sustainability— a “best practices” metric for monitoring and improving the operating efficiency of assets (i.e., production equipment, HVAC units, chillers, boilers, lighting – anything that consumes energy). GAS takes the most common sources of manufacturing productivity losses and places them into four categories: Availability, Performance, Quality and Energy Efficiency. In doing so, it distills complex production data into simple, understandable metrics that provide a gauge for measuring true asset efficiency. GAS also forms the foundation for tools that help to improve productivity.
Summary : • If you can reduce CO2 via reducing energy consumption,and• If you can reduce energy consumption via asset management,then• You can reduce CO2 via asset management.Thus, sustaining assets sustains the environment. What if your company could reduce total energy spending by 6% to 11%, provide a demonstrable commitment to environmental sustainability while increasing bottom line profitability all at the same time?
Features & Benefits Infor Enterprise Asset Management Asset Sustainability Edition (EAM ASE) 2/2
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Features Benefits
Enterprise Asset Management ensuring the capacity, availability, quality, and asset life extension to support the operating and financial objectives
Energy Integration Program: factoring asset operating performance (Energy consumption) into maintenance strategy and activities. PM intervals established based on optimizing energy consumption.
Optimize the return on assets of a company’s property, plant, and equipment.
Identify, optimize and automate proactive maintenance work comparing both the asset performance and its energy usage across 100% of the enterprise.Deliver all of this with an Industry-leading, marketplace-proven enterprise asset management platform that is scalable for the future with a simplifiedintegration to our client’s existing IT systems
Event Management: alerting of existing asset condition or trend outside of optimum operating parameters for assessment or remediation. Factors all dependent and independent variables into User defined anomaly definition
The system will create an event notifying users of existing asset condition or trend outside of optimum operating parameters for assessment or remediation
CO2 Management: determines the direct and indirect CO2 emissions attributable within the operating asset hierarchy level. CO2 emissions are based on the fuel mix of the energy provider or direct fuel type usage. CO2 emissions are correlated to standard metrics to facilitate mitigation planning, analysis and audit
Reduce overall energy consumption by 6% to 11% that in turn reduces C02 emissions allowing our clients’ Company to promote and validate a “green” marketing initiative
Planning: assessing existing asset configuration (design basis) and performance (energy consumption) for optimization. GAS Index correlation to facilitate financial and operating decision process.
Actively monitor measure and inform our clients of changing energy usage by individual asset and benchmark it against viable options for repair and or replacement based upon the local utility tariffs and Costs
Preconfigured KPIs. Inbox, and Reports: Sustainability Reports (12), GAS index KPIs, FCI KPIs, preconfigured inbox alerts for anomalies, procurement engineering equivalency evaluations, etc
Provide our clients with actionable business intelligence that monitors, measures and summarizes only the critical enterprise asset information they need along with extensive drill-down capabilities
Fugitive Emissions Management: refrigerant tracking and management in accordance with EPA Guidelines; 15% leak rate threshold for comfort cooling and 30% leak rate threshold for refrigeration. Automatic follow up std. W.O generation. EPA reporting.
Store and track fugitive emissions making it easy to identify and report therefore reducing regulatory violations.
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Infor EAM: Improve Facility Operations
WorkManagement
MaterialManagement
PreventativeMaintenance
Labor Management
Mobile
Optimize facility condition & performance
Maximize warranty recovery Improve workforce productivity Gain operation-wide visibility Achieve economies of scale Reduce energy costs and emissions Improve quality of service Improve customer experience
Benefits 24% workforce productivity gain
10% reduction in energy use
6-20 % energy savings estimated
Inventory and purchasing savings
Typical Results
PerformanceAnalytics
Asset Sustainability
Buildings & Facilities
Service Requests
46 Copyright © 2008 Infor. All rights reserved. www.infor.com.
Bentley College
Challenge Labor intensive inspection process Strong quality of service emphasis on faculty and student body Protracted repair-to-billing process Significant energy spend
Solution Infor EAM Enterprise Edition Infor EAM Advanced Mobile Infor EAM Asset Sustainability Edition
Results Streamlined inspection and maintenance process Eliminate over 2,000 data entry hours per year 24% increase in trade productivity in 12-month period Expect 10% reduction in energy costs IFMA Award, Sightlines Best Practice Award
Quick Facts
163 acres, 46 buildings, 1.6M sq. ft.
128 full-time staff
140,000 dorm inspection points
30,000 work orders annually
Located in Waltham, MA
"We were able to receive Infor EAM functionality very quickly in a limited amount of time.”
Tom KaneDirector, Facilities Management
“The Infor EAM support for Web services enables the system to be configured to offer role-based functionality, so different people in our organization — and even students — can use the system through intuitive, user-friendly interfaces."
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Infor in the FM and Hospitality sector
More than 150 clients in the Facilities Management, 1,400 hospitals and health centers 20 M sq. m² managed through Datastream 7i Flexible solutions allying:
Integration with Finance Integration with Space Management and ESRI Mobility
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Mohawk Fine Papers
Challenge Increased competition from offshore manufacturing Limited visibility into factory floor performance and energy use Understanding and reducing $8-10M energy spend annually Low adoption rate of existing maintenance system Opportunity to improve decision making and productivity
Solution Infor EAM Enterprise Edition Work management, preventative maintenance Asset performance reporting and KPI’s Integration to ERP Infor EAM Asset Sustainability Edition (planned)
Results (Planned) Expect 10% reduction in energy costs Standardized maintenance practices Increased use and productivity due to ease of use Better decision making through improved visibility
Quick Facts:
Premium paper manufacturer
Environmentally friendly brand
800 employees, $300M revenue, 3 sites
Leader in stewardship of natural resources
A top consumer of renewable energy
“The goal we set for ourselves for the enterprise asset management system was a reduction in the total amount of energy consumption of 5–10 percent.”
“I haven’t seen a product in years that is as effective and user-friendly as the Infor EAM product”
Paul Stamas, VP of Information Technology, Mohawk Fine Papers
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Infor EAM: Manage and Control Energy
WorkManagement
MaterialManagement
PreventativeMaintenance
Labor Management
Reduce W.A.G.E.S. costs Reduce W.A.G.E.S.-related emissions Link W.A.G.E.S. usage and emissions
to assets Comply with GRI standards Grow revenues in new markets Strengthen brand loyalty Optimize capital investments
Benefits 6-20 % energy savings estimated
$300-400K savings annually
$1M annual savings
Achieve compliance e.g. GRI, FDA
Typical Results
PerformanceAnalytics
Asset Sustainability
Buildings & Facilities
Fleet & Transportation
50 Copyright © 2008 Infor. All rights reserved. www.infor.com.
Conclusion
EAM is a must-have when assets are identified as critical for the organisations,
Infor EAM covers a large spectrum of vertical markets and industries EAM is often a differentiator in regard to ERP , CRM or SCM
challenges and bring a real added value to business process Flexibility of the solution: easy to configure Pricing highly scalable to the size of the Project
License per concurrent user License per named user Mobile (per device) Business Edition, entreprise Edition and Green (Asset Sustainability
Edition) Technical support
Copyright © 2008 Infor. All rights reserved. www.infor.com.
Maintenance Management Systems For Today And Tomorrow
Cédric Beltrame, PSO, Datastream ArabiaTahar Klabi, EAM Consultantwww.datastreamarabia.com
With the courtesy of “INFOR EAM Centre of Excellence”Jean Benoit Nonque, Bas Beemsterboer www.infor.com
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