yelp - the customer experience
Post on 24-Jan-2015
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The Customer Experience
Wouldn’t it be nice if attractingcustomers was just like this?
The Customer Experience
In reality, attracting customers looks a little more like this.
The Customer Experience
Yelp exists to connect consumerswith great local businesses.
The Customer Experience
Source: Google Analytics
63 million monthly unique visitors
The Customer Experience
Remember these two?
The Customer Experience
1. START WITH CUSTOMER SERVICE.
The Customer Experience
2. KEEP UP WITH THE COMPETITION.
The Customer Experience
3. TELL YOUR STORY.
The Customer Experience
4. TREAT PEOPLE AS YOU WOULD IN PERSON.
The Customer Experience
5. EMPOWER YOUR AMBASSADORS.
The Customer Experience
* LET THE CRAZIES BE CRAZY.-or-
YOU CAN’T WIN ‘EM ALL.
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