your celebrity cruises selling guide for the easiest way to...
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Your Celebrity Cruises® Selling Guide for the easiest way to book
Your complete booking system, all in one place
I’m delighted to announce that booking a Celebrity Cruises® holiday is now easier than ever before. With AirWaves, you can personalise every holiday – book flights, hotels, cruise and transfers – all in one place.
And our most revolutionary booking system ever boasts a range of incredible benefits for both you and your customers. Accessing AirWaves is also easy, simply log into Cruising Power, click on booking tools and then select AirWaves.
CLAIRE STIRRUPDirector of Sales, UK & IrelandCelebrity Cruises®
CLAIRE STIRRUP Director of Sales, UK & Ireland E: cstirrup@celebritycruises.com M: +44 (0) 7557 295 690
MICHAEL ENGLISH Head of Business Development E: menglish@celebritycruises.com M: +44 (0) 7771 955 937
NICOLA MCNEISH Head of Sales – Planning & Activation E: nmcneish@celebritycruises.com M: +44 (0) 7919 540 017
ZOE EDWARDS Strategic Account Manager – TUI & TCCT E: zoeedwards@celebritycruises.com M: +44 (0) 7391 419 277
BHAVNEETA TAYLOR Strategic Account Manager –
Consortia and Luxury E: bhavneetataylor@celebritycruises.com
M: +44 (0) 7827 664 966
LORRAINE QUINN Sales Manager – Republic of Ireland E: lquinn@celebritycruises.com M: +353 862 730 542
ANDREW BOLTON Strategic Account Manager –
Scotland & Ireland E: abolton@celebritycruises.com M: +44 (0) 7795 442 803
RUTH GARDINER Strategic Account Manager E: rgardiner@celebritycruises.com M: +44 (0) 7525 950 905
SHAUN LYONS Strategic Account Manager E: shaunlyons@celebritycruises.com M: +44 (0) 7920 268 907
DANIEL JONES Regional Sales Manager – North West E: danieljones@celebritycruises.com M: +44 (0) 7525 950 908
NEIL DAVIES Regional Sales Manager – South West E: ndavies@celebritycruises.com M: +44 (0) 7795 367 812
HELEN GREEN Regional Sales Manager – South East E: hgreen@celebritycruises.com M: +44 (0) 7850 311 608
JONNY PEAT Regional Sales Manager – South E: jpeat@celebritycruises.com M: +44 (0) 7920 296 483
AMANDA DOCHERTY Regional Account Manager – North East E: amandadocherty@celebritycruises.com M: +44 (0) 7827 938 861
UK
SCOTLAND
IRELAND
SOUTH WEST
SOUTH EAST
NORTH WEST
NORTH EAST
SOUTH
MANDY BURRIE Regional Sales Manager –
Scotland & Ireland E: mandyburrie@celebritycruises.com M: +44 (0) 7834 329 700
HOLLY BATTLE Inside Sales, UK & Ireland E: hbattle@celebritycruises.com T: +44 (0) 1932 834 227 M: +44 (0) 7827 842 240
VICTORIA SHIPP Trade Support Executive, UK &
Ireland E: vshipp@celebritycruises.com T: +44 (0) 1932 834 379 (option 2)
ELAINE TOWNEND Trade Support Executive, UK &
Ireland E: etownend@celebritycruises.com T: +44 (0) 1932 834 379 (option 2)
LEON HAND Training Manager – UK & Ireland E: lhand@celebritycruises.com M: +44 (0) 7912 540 241
EMMA RIGBY Trainer – UK & Ireland E: emmarigby@celebritycruises.com M: +44 (0) 7391 419 261
Got a question? Get in touch with the Team.
Your benefits. Wave goodbye to complicated cruise bookings. AirWaves has everything you need to book your customers’ Celebrity Cruises® holiday – all in one easy-to-use tool. In just four simple steps, AirWaves will help you create the complete package:
AirWaves makes it easy• Create and book the complete Celebrity Cruises®
holiday package with one system
• Faster sales means more time to make even more bookings
• Less risk – all aspects of any package holiday made through AirWaves is ATOL-protected or ABTA-bonded (we will take the responsibility of getting your customer to and from the ship if there are any travel disruptions)
• Access flights from local airports as well as being able to choose from published, private and low cost fares
• Earn full commission on the entire holiday, including flights hotels & transfers
Your customers’ benefits. With AirWaves, guests can make the most of their destinations before and after their cruise. The four step booking process helps them (and you) personalise the perfect holiday, which includes flights, hotels and transfers. An all-in-one booking system that’s easy to use and offers the following customer benefits:
1. SEARCHFind your customers’ perfect itinerary
3. DETAILSTake a few details – personalise their
flights, hotels and transfers
2. REFINETailor it to their interests
4. BOOKTake a deposit and you’re done
FlightsView flight times, airlines and routes in real time. Upgrade options are available
CruiseSearch our wide range of incredible Celebrity Cruises® holidays with ease. You can even look for a specific port to narrow down and speed up your search
HotelsInteractive hotel pages with maps and 1000s of 4 & 5* hotels to choose from with the option of extending a holiday by up to 12 nights pre or post cruise
TransfersA range of transfer types available to book - from coach or private transfers to luxury limousines
Visit airwavessupport.online to find out more
Direct from ManchesterFly Be or British Airways
Direct from GlasgowFly Be or British Airways
Direct from DublinFly Be, Aer Lingus or British Airways
Direct from EdinburghFly Be or British Airways
Direct from Belfast CityFly Be or British Airways
Direct from London HeathrowBritish Airways operated by Aer Lingus
Direct from London GatwickBritish Airways operated by Aer Lingus
Direct from ManchesterBritish Airways operated by Aer Lingus
Direct from GlasgowBritish Airways operated by Aer Lingus
Direct from BirminghamBritish Airways operated by Aer Lingus
Direct from Leeds BradfordAer Lingus
W London, Leicester Square «««««Based in the heart of Theatreland, just minutes from Piccadilly Circus
Radisson Blu Edwardian Hampshire «««««Just a short drive from London Heathrow with easy access to many attractions
Le Meridien, Piccadilly «««««Based in the heart of London just minutes from Piccadilly Circus
Fitzwilliam Hotel «««««Situated in central Dublin featuring its own Michelin starred restaurant
Ashling Hotel ««««Just 20 minutes walk from the centre of Dublin & the famous Temple Bar district
The Gibson Hotel ««««Offers views across Dublin port, located next to the trendiest spot in Dublin - the 3ARENA
Celebrity Silhouette® Celebrity Eclipse®
Our sailings from Southampton offer your customers the best of Northern Europe, as well as Mediterranean and Canaries itineraries. From stylish Scandinavia to the breathtaking natural wonders of the Norwegian Fjords and all around the British Isles, we have an itinerary to inspire every age and interest.
From April to June 2018, our multi-award-winning Celebrity Eclipse® will be sailing to beautiful European destinations directly from Dublin. With a small selection of exclusive sailings to choose from, your Irish customers will discover Europe a lot closer to home.
Southampton Dublin
Private transferGuests travel to and from the ship in a comfortable vehicle that’s no older than 4 years, ‘meet and greet’ service included. Alternative upgrade options available
Coach servicePrivate transfer Guests travel to and from the ship in a comfortable vehicle that’s no older than 4 years, ‘meet and greet’ service included. Alternative upgrade options available
Coach service
Stokksnes, Iceland Dublin, Ireland
FLY TO LONDON HEATHROW OR SOUTHAMPTON*
TRANSFER TYPE**
TRANSFER TYPE**
RECOMMENDED HOTELS RECOMMENDED HOTELS
SHIPSHIP
FLY TO DUBLIN*
These are only our recommended flights. You’ll find plenty more choice on our AirWaves system. These are only our recommended flights. You’ll find plenty more choice on our AirWaves system.
These are our recommended hotels for guests wishing to add an extra day’s stay before their cruise. You’ll find the full selection on our AirWaves system. These are our recommended hotels for guests wishing to add an extra day’s stay before their cruise. You’ll find the full selection on our AirWaves system.
Find out more at cruisingpower.co.uk or cruisingpower.ie Get up to speed with AirWaves by completing the training modules on Cruising For Excellence Online. The flights, hotels and other information in this guide are our recommendations only – visit airwavessupport.online for our full range of options, training videos, tips and support.
* Airlines with a slash are codeshares ** Wheelchair accessible transfers are also available All hotel, flight & transfer options are subject to availability & sailings date * Airlines with a slash are codeshares ** Wheelchair accessible transfers are also available All hotel, flight & transfer options are subject to availability & sailings date
Direct from London HeathrowBritish Airways
Direct from London GatwickBritish Airways or EasyJet
Direct from ManchesterEasyJet
Indirect from GlasgowBritish Airways or KLM
Direct from DublinAer Lingus
Indirect from BirminghamLufthansa or Air France
Direct from London HeathrowBritish Airways or Iberia
Direct from London GatwickBritish Airways, Iberia, EasyJet or Vueling
Direct from ManchesterJet2 or Vueling
Indirect from GlasgowKLM
Direct from DublinBritish Airways, Aer Lingus or Vueling
Indirect from BirminghamKLM
Deluxe Water Taxi High-quality transportation that’s unique to Venice’s canals; guests are met by their own personal English-speaking driver on arrival
Private dedicated cruise transfers Guests travel to and from the ship in a comfortable vehicle that’s no older than 4 years; ‘meet and greet’ service included
Coach service
Sina Centurion Palace Venezia «««««Located in a unique position with direct access to the Grand Canal
Carlton on the Grand Canal ««««Located in the heart of Venice by the Grand Canal
Bauer Palazzo «««««Situated in the city centre of Venice close to San Marco Square
Grand Hotel Central Barcelona «««««Situated on the famous Via Laietana Roads and very close to the Gothic Quarter
Silken Gran Hotel Barcelona ««««Nestled in the artistic centre of Barcelona just a short distance from a host of attractions
Crowne Plaza Barcelona ««««Set in Montjuic, one of the most cultural parts of this beautiful city
Celebrity Constellation® Celebrity Constellation®
Made up of more than 100 small islands, Venice is a city like no other. It is an embarkation port for guests sailing in the Adriatic and beyond. From Kotor to Capri – a diversity of destinations are waiting to be discovered and re-discovered over and over again.
The cosmopolitan capital of Spain’s Catalonia region, Barcelona, is known for its iconic architecture and beautiful beaches. It’s a city that will capture your customers’ imagination before they set sail on their sun-soaked Mediterranean and Adriatic adventures.
Venice Barcelona
Private transfer Guests travel to and from the ship in a comfortable vehicle that’s no older than 4 years, ‘meet and greet’ service included. Alternative upgrade options available
Coach service
Venice, Italy Barcelona, Spain
TRANSFER TYPE**
TRANSFER TYPE**
SHIPSHIP
FLY TO VENICE* FLY TO BARCELONA*
RECOMMENDED HOTELSRECOMMENDED HOTELS
Find out more at cruisingpower.co.uk or cruisingpower.ie Get up to speed with AirWaves by completing the training modules on Cruising For Excellence Online. The flights, hotels and other information in this guide are our recommendations only – visit airwavessupport.online for our full range of options, training videos, tips and support.
* Airlines with a slash are codeshares ** Wheelchair accessible transfers are also available All hotel, flight & transfer options are subject to availability & sailings date * Airlines with a slash are codeshares ** Wheelchair accessible transfers are also available All hotel, flight & transfer options are subject to availability & sailings date
These are only our recommended flights. You’ll find plenty more choice on our AirWaves system. These are only our recommended flights. You’ll find plenty more choice on our AirWaves system.
These are our recommended hotels for guests wishing to add an extra day’s stay before their cruise. You’ll find the full selection on our AirWaves system. These are our recommended hotels for guests wishing to add an extra day’s stay before their cruise. You’ll find the full selection on our AirWaves system.
These are only our recommended flights. You’ll find plenty more choice on our AirWaves system.
Direct from London HeathrowBritish Airways or Alitalia
Direct from London GatwickBritish Airways, EasyJet or Vueling
Direct from ManchesterJet2
Indirect from GlasgowBritish Airways or KLM
Direct from DublinAer Lingus
Direct from BirminghamJet2
FLY TO ROME*
Direct from London Heathrow Etihad/Aer Lingus
Indirect from London GatwickEmirates or Turkish Airlines
Direct from ManchesterEtihad
Indirect from GlasgowKLM/Etihad, Emirates or British Airways
Indirect from DublinEtihad/Aer Lingus
Indirect from BirminghamBrussels Airlines/Etihad, KLM/Etihad/Lufthansa or Emirates
Direct from London HeathrowEmirates/Qantas, British Airways, Aer Lingus, Royal Brunei or Virgin
Direct from London GatwickEmirates
Direct from ManchesterEmirates
Direct from GlasgowEmirates
Direct from DublinEmirates
Direct from BirminghamEmirates
FLY TO ABU DHABI*FLY TO DUBAI*
Private transferGuests travel to and from the ship in a comfortable vehicle that’s no older than 4 years, ‘meet and greet’ service included. Alternative upgrade options available.
Coach service
TRANSFER TYPE**
TRANSFER TYPE**
Radisson Blu es Hotel «««««Situated just a short walking distance from the Colosseum, Roman Forum and Vatican City
Boscolo Exedra Roma «««««Located near main tourist sights as well as countless shopping and entertainment venues
Yas Viceroy Abu Dhabi «««««This beautiful hotel hovers over land and water and spans the Yas Marina Circuit
Jumeirah at Etihad Towers «««««Enjoy magnificent views over the city and Arabian Gulf
Al Raha Beach «««««Situated in lush parkland just 20 minutes from Abu Dhabi city centre
Celebrity Reflection® Celebrity Constellation®
A city of colour and culture, Rome is the ideal spot to begin a holiday that takes in the best of Southern Europe. From Italy, France and Spain to Israel and the Greek Isles – your customers will set sail for pristine beaches, spectacular coastlines and iconic cities.
With a mix of old and new cultures, Abu Dhabi and Dubai are fascinating cities to set sail from and are amazing places to stay for a couple of days before the start of your cruise. AirWaves allows you to tailor make stays in either city. Whether embarking on an Arabian Gulf or Indian Coast journey, guests are sure to enjoy the ultimate exotic adventure.
Rome Abu Dhabi
SHIP SHIP
Hotel Eden - The Dorchester Collection «««««Newly restored and just minutes walk from the Spanish Steps
Private transferGuests travel to and from the ship in a comfortable vehicle that’s no older than 4 years, ‘meet and greet’ service included. Alternative upgrade options available.
Coach service
Rome, Italy Abu Dhabi, UAE
RECOMMENDED HOTELS
RECOMMENDED HOTELS
Find out more at cruisingpower.co.uk or cruisingpower.ie Get up to speed with AirWaves by completing the training modules on Cruising For Excellence Online. The flights, hotels and other information in this guide are our recommendations only – visit airwavessupport.online for our full range of options, training videos, tips and support.
* Airlines with a slash are codeshares ** Wheelchair accessible transfers are also available All hotel, flight & transfer options are subject to availability & sailings date * Airlines with a slash are codeshares ** Wheelchair accessible transfers are also available All hotel, flight & transfer options are subject to availability & sailings date
These are only our recommended flights. You’ll find plenty more choice on our AirWaves system.
These are our recommended hotels for guests wishing to add an extra day’s stay before their cruise. You’ll find the full selection on our AirWaves system.
These are our recommended hotels for guests wishing to add an extra day’s stay before their cruise. You’ll find the full selection on our AirWaves system.
Direct from London HeathrowAmerican Airlines, British Airways or Virgin
Indirect from London GatwickAer Lingus, British Airways or Virgin
Indirect from ManchesterBritish Airways/American Airlines, Virgin/Delta or Air France/Delta
Indirect from GlasgowBritish Airways/American Airlines, KLM/Air France or KLM/Delta
Indirect from DublinUnited Airlines, Delta/KLM/Air France or Aer Lingus/British Airways
Indirect from BirminghamAir France/Delta, British Airways/ Aer Lingus, Air France or Lufthansa
FLY TO MIAMI*London Heathrow British Airways/Qantas/ Qatar Airways or Singapore Airlines
London GatwickEmirates/Qantas or Cathay Pacific
ManchesterEmirates, Qantas, Cathay Pacific, Qatar Airways, Virgin/Singapore Airlines or British Airways
GlasgowEmirates/Qantas, Qatar Airways, or British Airways
DublinEmirates/Qantas, Qatar Airways or Etihad/Aer Lingus/British Airways
FLY TO SYDNEY*
Stretch limousineGuests enjoy a deluxe limousine to and from the ship; ‘meet and greet’ service provided
Private dedicated cruise transfersGuests travel in a Mercedes E Class (or equivalent); ‘meet and greet’ service provided
Coach service
TRANSFER TYPE** Private transferGuests travel to and from the ship in a comfortable vehicle that’s no older than 4 years, ‘meet and greet’ service included. Alternative upgrade options available.
Coach service
TRANSFER TYPE**
ME Miami by Melia ««««This popular hotel provides the ideal base for exploring the city
Kimpton Epic Miami ««««Located in downtown Miami near to a wide range of boutiques, restaurants and entertainment venues
Fontainebleau Miami Beach «««««This hotel features a spectacular blend of Golden Era glamour and modern luxury
Shangri-La «««««Located in the vicinity of the Sydney Opera House, Darling Harbour and the famous Bondi Beach
Pier One Sydney Harbour «««««Sydney’s first over water hotel located alongside the famous Sydney harbour bridge
Amora Jamison «««««Located in Sydney’s historical Rocks District surrounded by restaurants, bars and boutiques
Celebrity EdgeSM Celebrity EquinoxSM Celebrity Eclipse®
Celebrity Reflection®
Celebrity Summit® Celebrity Infinity® Celebrity Silhouette®
SELECT SHIP
Celebrity Solstice®
Guestsflyinto,andsetsailfrom,MiamiorFortLauderdale.Then it’s onto the Caribbean. Renowned for its perfect beaches and laid back pace, the Caribbean will soon be famed for something else, Celebrity EdgeSM. Ourmostrevolutionaryshipeverwillcallparadisehomewithherfirsteversailings over winter 2018.
As vast as it is vibrant, Australia is a must-see on many holiday bucket-lists. And your customers’ Australasian Celebrity Cruises® adventure starts in Sydney. From Tasmania to New Zealand and the South Pacific–thisawe-inspiringpartoftheworldawaits.
Miami Sydney
SHIP
Miami, Florida, USA Sydney, Australia
RECOMMENDED HOTELS
RECOMMENDED HOTELS
Find out more at cruisingpower.co.uk or cruisingpower.ie Get up to speed with AirWaves by completing the training modules on Cruising For Excellence Online. The flights, hotels and other information in this guide are our recommendations only – visit airwavessupport.online for our full range of options, training videos, tips and support.
* Airlines with a slash are codeshares ** Wheelchair accessible transfers are also available All hotel, flight & transfer options are subject to availability & sailings date * Airlines with a slash are codeshares ** Wheelchair accessible transfers are also available All hotel, flight & transfer options are subject to availability & sailings date
These are only our recommended flights. You’ll find plenty more choice on our AirWaves system.
These are only our recommended flights. You’ll find plenty more choice on our AirWaves system.
These are our recommended hotels for guests wishing to add an extra day’s stay before their cruise. You’ll find the full selection on our AirWaves system.
These are our recommended hotels for guests wishing to add an extra day’s stay before their cruise. You’ll find the full selection on our AirWaves system.
TRANSFER TYPE**
SELECT SHIP
Direct from London HeathrowSingapore Airlines/Air New Zealand, Singapore Airlines/Virgin or British Airways
Indirect from London GatwickCathay Pacific or Emirates/Qantas
Indirect from ManchesterLufthansa, KLM, British Airways, Singapore Airlines/Air New Zealand or Singapore Airlines/Virgin
Indirect from GlasgowBritish Airways, KLM or Emirates/Qantas
Indirect from DublinKLM, Lufthansa, British Airways, Emirates or Singapore Airlines/Lufthansa
Indirect from BirminghamEmirates, KLM, Lufthansa or Singapore Airlines/Lufthansa
Private transferGuests travel to and from the ship in a comfortable vehicle that’s no older than 4 years, ‘meet and greet’ service included. Alternative upgrade options available.
Coach service
Shangri-La «««««Set in 15-acres of exotic gardens and a seven minute walk from the bustling Orchard Road
Fairmont Singapore «««««Located in the city and close to the National Museum
Regent Singapore «««««Located minutes from Holland Village, the Bohemian enclave of Singapore
Celebrity Millennium® Celebrity Constellation®
Our Asian escapes take in the best of this fascinating continent. Starting in Singapore, our sailings here are usually longer (14+nights), giving your customers even more time to unravel the ancient mysteries of the east, from Japan to Vietnam and the Philippines.
Singapore
1 Select the Accessible Stateroom option and the system will only findcruiseswithaccessiblestaterooms available. In the case of hotels and transfers, only RCL contracted suppliers will pull through as these will accommodate the needs of accessible guests.
2 Searching for loyalty customers is easy by entering their email address, Captain’s Club number or telephone number which are all unique to them. Any other fieldssuchasnameorDOBwillrequire a least three more pieces of information to narrow down the search.
3 Tailor make more than ever beforetofindtheperfectholidayfor the customer based on individual needs. All boxes have a search box for free typing to searchusingspecificcriteriaifneeded (e.g ship, month, port). The system also recognises airport and port codes.
4 Switch your customer from land to sea by using the ‘port of call’ intuitivesearchoptiontofind their desired holiday destination.
5 Ship Information – click on the ship name to open up the information box showing details and images of the ship. Use this feature in front of your customers to help you secure the booking.
6 Review the key itinerary details including; ports of call, dates, timings and overnight stays by clicking on the ‘expand itinerary’ option.
7 If the package pricing displays a time and date, note this is a guide price only. It indicates a price from the last search.
8 At any point you can amend/change any of the criteria and search again by clicking and opening the sidebar on the left of the screen and selecting ‘required areas of search’.
9 When selecting a category, all available staterooms in the same category on the same deck will be highlighted in colour, giving your customers the best choice of location.
Top tips for booking a Celebrity Cruises® holiday on AirWaves
Singapore
Get fully up to speed on airwaves by visiting cruisingforexcellence.comVisit airwavessupport.online for training videos, help guides, hints, tips and online support.
FLY TO SINGAPORE*
10 You can now add up to 12 nights pre or post cruise hotel stay. This means that you can create a fully packaged land holiday and add a 3/4/5 night cruise as a taster, great for new to cruise customers.
RECOMMENDED HOTELS
Get up to speed with AirWaves by completing the training modules on Cruising For Excellence Online. The flights, hotels and other information in this guide are our recommendations only – visit airwavessupport.online for our full range of options, training videos, tips and support.* Airlines with a slash are codeshares ** Wheelchair accessible transfers are also available All hotel, flight & transfer options are subject to availability & sailings date
These are only our recommended flights. You’ll find plenty more choice on our AirWaves system.
These are our recommended hotels for guests wishing to add an extra day’s stay before their cruise. You’ll find the full selection on our AirWaves system.
FOLIO
CALL CENTRE OPENING TIMES MON-FRI: 8.30am – 8pm SAT: 9am – 6pm SUN: 10am – 5pm PUBLIC HOLIDAYS: 10am – 6pm
RESERVATIONS +44 (0) 844 493 2092
TRADE SUPPORT +44 (0) 1932 834 379
AIR SUPPORT UNIT AirSupportUK@CelebrityCruises.com
GROUPS GroupsUK@CelebrityCruises.com
AUTOMATION HELPDESK AutomationUK@CelebrityCruises.com
POST CRUISE QUERIES CustomerRelationsUK@CelebrityCruises.com
CRUISING FOR EXCELLENCE ONLINE, SYSTEMS AIRWAVES. & GENERAL CONTACT FOR TRAINING +44 (0) 1932 834290 Training.uk@rccl.com
Whatever your question or query, your dedicated UK Call Centre Team are on hand to help.
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Visit airwavessupport.online for training videos, help guides, hints, tips and online support.
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