zombieization: the archenemy of lean thinking...zombieization: the archenemy of lean thinking robert...
Post on 09-Jul-2020
6 Views
Preview:
TRANSCRIPT
Zombieization: The Archenemy of Lean Thinking
Robert Brown, PhD Author of The People Side of Lean Thinking
and To Touch and Be Touched
Lean Thinking-Womack and Jones
• Value • Value Stream • Flow • Pull • Perfection
Copyright 2013 Collective Wisdom, Inc. 2
Lean Thinking’s Ultimate Goal
Every employee continually increases
customer value
Copyright 2013 Collective Wisdom, Inc. 3
ZOMBIES
Copyright 2013 Collective Wisdom, Inc. 4
• Dead inside • No value
creation • Hurt people • CANNOT
reproduce
ZOMBIES
Copyright 2013 Collective Wisdom, Inc. 5
• Semi-dead inside
• No value creation
• Hurt people • CAN reproduce
Why Are We Concerned About Zombies?
• 30 percent success rate for change • 73 percent of employees are NOT
emotionally engaged in their work • Lean requires an investment by
employees
Copyright 2013 Collective Wisdom, Inc. 6
Zombieization
A work environment that fosters the employee attitude:
Why should I care?
Copyright 2013 Collective Wisdom, Inc. 7
Hired
How Does This Happen?
Suppressed Ignored
How Big is the Problem?
Copyright 2015 Collective Wisdom, Inc. 9
What Must We Do Against the Zombies??
Copyright 2013 Collective Wisdom, Inc. 10
Make zombies human again; and enable people
to be the best they can be.
Cause and Effect
People at their best, can create the best processes. T F
Processes at their best can
develop the best people. T F
Copyright 2015 Collective Wisdom, Inc. 11
Therefore, priorities should be…
Develop people first
Improve processes second
Copyright 2013 Collective Wisdom, Inc. 12
We Are Not Talking About
Two Pillars of Lean Continuous Improvement Respect for People
People Interactions
Copyright 2013 Collective Wisdom, Inc. 13
We Are Talking About
Lean Thinking With the Organ That Thinks™
Copyright 2013 Collective Wisdom, Inc. 14
Expanding Lean Thinking
People interactions can be processes
Copyright 2013 Collective Wisdom, Inc. 15
Chihiro Nakao
“Every process should have a tool”
Copyright 2013 Collective Wisdom, Inc. 16
Mistake-Proofing Processes (People)
• Poka-yoke • Standard Work • Self-Check • Successive-Check
Copyright 2013 Collective Wisdom, Inc. 17
Important Digression
• As children we are rule followers
• As adults we should become independent rule makers
Copyright 2013 Collective Wisdom, Inc. 18
People Interactions Are Complex
Control vs. Enhance
Copyright 2013 Collective Wisdom, Inc. 19
Organization Dynamics
Customer
Organization
Employee
Copyright 2013 Collective Wisdom, Inc. 20
Anti Zombieization Environment Employees support Customers: S I R Service (and/or product)
Information Respect
4Cs Connect Human-to-Human Collaborate Contribute Confirm
Copyright 2013 Collective Wisdom, Inc. 21
Anti Zombieization Environment
Customers support the Organization
Payments, Loyalty, Promotion
Copyright 2013 Collective Wisdom, Inc. 22
Anti Zombieization Environment
Organization supports the Employees (People Interactions)
The Lean Thinking Seven People Assets™
Copyright 2013 Collective Wisdom, Inc. 23
Eliminate the Seven Wastes
T I
M W O O D
Copyright 2013 Collective Wisdom, Inc. 24
Transportation Inventory Movement Waiting Over-production Over-Processing Defects
Enhance the Seven People Assets
T L C P E R K
Copyright 2013 Collective Wisdom, Inc. 25
Teamwork Leadership Communication Problem-Solving Engagement Rewards Knowledge
Teamwork
Four-Part Teaming model™
• Compelling Task • Sense of Membership • Influence on the Team • Personal Reward
Copyright 2013 Collective Wisdom, Inc. 26
Leadership
Create a compelling vision
“Beat Coke!”
Copyright 2013 Collective Wisdom, Inc. 27
Communication
• Feedback loops • Medium is the message • Meetings should change
behavior
Copyright 2013 Collective Wisdom, Inc. 28
Problem-Solving
• Identify the Issue • Define the Goal • List Hurdles • List Possible Solutions • Choose Best Solution
Copyright 2013 Collective Wisdom, Inc. 29
Harnessing the Speed of Thought®
Emotional Engagement
Personal Mission Statement At end of day customer says: “Thank you, Bob.”
Copyright 2013 Collective Wisdom, Inc. 30
Rewards
Meaningful, frequent and team based, mostly via team input
Copyright 2013 Collective Wisdom, Inc. 31
Knowledge
Copyright 2013 Collective Wisdom, Inc. 32
Question
How often should you measure process improvement compared to
people development?
Copyright 2013 Collective Wisdom, Inc. 33
Distilled Non-Zombieization
Seek Perfect Handoffs
Copyright 2013 Collective Wisdom, Inc. 34
Copyright 2013 Collective Wisdom, Inc. 35
www.collwisdom.com
Copyright 2013 Collective Wisdom, Inc.
Thank you, and have a wonderful conference
top related