An introduction to Families Information Direct (FiND) and the Family Services Directory (FSD)

April 2013

In a nutshell…One stop information and advice service for families and practitioners in Redbridge

How to reach FiND

Helpline (freephone)0800 587 7500/020 8708 9197

Emailfind@redbridge.gov.uk

Websitehttp://find.redbridge.gov.uk

Drop inOffice currently in Hainault

Outreach services1:1 meetings, group sessions or events available on request

Strategic role of FiND

Family Services Directory (website)

Gateway to thousands of local and national services

Much more than just a directory

12,000 visits per month

Maintained in partnership with partners

22 Children’s Centres across Redbridge

More than 200 sessions available at any time

Gateway to health, education, employment and family support services for families with 0 to 5s

All disability/ SEN services available to children and young people aged 0 to 25 years

Informed Families is the main signposting service for support, advice and information

Parents and Carers Zone> A wealth of information!

Childcare

Education

Employment

Health

Money

Parenting

Parenting through difficult times

Places to go and Things to do

Staying safe

Young parents

Parents and Carers Zone> Health matters

Information and advice portal for families on many health issues

FiND works with health partners to maintain these pages

Parents and Carers Zone> Breastfeeding and Infant Feeding

25 services listed inlcuding breastfeeding cafes, workshops and ante/post-natal sessions

Guidance for parents

Links to other areas as relevant

Maintained with the NELFT Breastfeeding and Infant Feeding Team

Parents and Carers Zone> Speech and Language Development

29 services listed

Guidance on: Ages and Stages, EAL and bilingualism, Tips for talking and stammering

Maintained with the Speech and Language Therapy Service (SaLT)

Parents and Carers Zone> Mental health

27 services listed

Guidance from MIND

Links to other areas

Still a work in progress

Maintained with the Mental Health/ Substance Misuse forum

Parents and Carers Zone> Drug and alcohol misuse

22 services listed

Guidance pages

Links to other areas

Still a work in progress

Maintained with the Mental Health/ Substance Misuse forum

Parents and Carers Zone> Domestic abuse

Guidance for families

45 services listed

Cover your tracks

Guidance for practitioners

Links to other young people/Kids zones

Maintained with the Domestic Abuse Forum

New domestic abuse leaflet (available April 2013)

What is domestic abuse?

Is abuse present in my family?

What about my children?

Your rights asa person

Who can help?

17 serviceslisted

Introducing MARCo

What is MARCo?• An online tool for practitioners from all sectors • Login feature enables some information to be restricted to

practitioners• Focus on directories and early intervention services

How to access MARCo• Via FiND website or through Redbridge i (keyword FiND or MARCo)

http://find.redbridge.gov.uk

Who is MARCo for?• People from all sectors of the children and families workforce in

Redbridge

Where did it come from?• Commissioned by the High Risk Families Early Intervention Strategy

Group in October 2011. Official launch October 2012

What is on MARCo?• Main foundation are the directories, including early intervention

services• Portals on data, maps, contacts, funding, training, local and national

strategies

http://find.redbridge.gov.uk

Directories and Early Intervention Services

Directories bringing together the full range of services categorised by

• Council (226)• Health (76)• Private and voluntary (403)• Other public (61)• Commissioned services (58)

Early Intervention services (617)

Alternatively, ‘shop’ for services using filters to narrow down your search, by:

• age, postal area, days of the week, disability/additional need, local or national service, locality and subject (services by subject)

http://find.redbridge.gov.uk

Services by SubjectWord cloud illustrating the range of subject areas searchable within MARCo.

How to access the Early Intervention Services Directory

What’s in the secure areas of MARCo?

Can MARCo be used to share or transfer files on families?No, MARCo is not for sharing of personal data

Detailed contact lists of colleagues: e.g. PSAs, EWOs, EPs, SENCOs, CAF Team, FiND, Children’s Centres, SLTs

Guidance and referral forms and ‘back office’ info, e.g. waiting lists, training materials, events, meetings and minutes

http://find.redbridge.gov.uk

Progress so far….

34,500 page views on MARCo since July 2013

2510 ‘members’ from all sectors

Positive feedback from all partners

Local recognition as the place to come for information and resources

National recognition as a beacon of good practice

http://find.redbridge.gov.uk

More information...

Contact Bruce Hausenloy at Families Information Direct (FiND)

Freephone 0800 587 7500Email find@redbridge.gov.ukWebsite http://find.redbridge.gov.uk