An quick intro to Families Information Direct (FiND) and the Family Services Directory (FSD)

May 2013

In a nutshell…One stop information and advice service for families and practitioners in Redbridge

How to contact

Helpline (freephone)0800 587 7500/020 8708 9197

Emailfind@redbridge.gov.uk

Websitehttp://find.redbridge.gov.uk

Drop inOffice currently in Hainault

Outreach services1:1 meetings, group sessions or events available on request

Strategic role of FiND

Family Services Directory (website)

Gateway to thousands of local and national services

Much more than just a directory: services, info and guidance

13,000 visits per month

Maintained in partnership with colleagues across all sectors

Parents and Carers Zone> A wealth of information for families with children aged 0 to 19 years

Childcare

Education

Employment

Health

Money

Parenting

Parenting through difficult times

Places to go and Things to do

Staying safe

Young parents

Parents and Carers Zone> Parenting

Baby and child development

Fostering and adoption

LGBT families

Looked after children

Managing behaviour

New mums and dads

Parenting classes

Twins and multiple births

And much more!

Parents and Carers Zone> Money Matters

Bereavement

Childcare

Disability

Emergency

Illness

Low incomes

Lone parents

New parents

Students

Travel

Parents and Carers Zone> Parenting through difficult times

Wide range of issues covered

Guidance available for families

Quick access to services

Parents and Carers Zone> Drug and alcohol misuse

22 services listed

Guidance pages

Links to other areas

Still a work in progress

Maintained with the Mental Health/ Substance Misuse forum

Parents and Carers Zone> Sexual exploitation (in progress)

Only 11 services listed

Guidance pages

Links to other areas

Still a work in progress

Maintained with the Sexual Exploitation Forum

Parents and Carers Zone> Domestic abuse

Guidance for families

45 services listed

Cover your tracks

Guidance for practitioners

Links to other young people/Kids zones

Maintained with the Domestic Abuse Forum

New domestic abuse leaflet (available April 2013)

What is domestic abuse?

Is abuse present in my family?

What about my children?

Your rightsas a person

Who can help?

17 serviceslisted

22 Children’s Centres across Redbridge

More than 200 sessions available at any time

Gateway to health, education, employment and family support services for families with 0 to 5s

All disability/ SEN services available to children and young people aged 0 to 25 years

Informed Families is the main signposting service for support, advice and information

Introducing MARCo

What is MARCo?• An online tool for practitioners from all sectors • Login feature allows some information to be restricted only to

practitioners• Focus on directories and early intervention services

How to access MARCo• Via FiND website or through Redbridge i (keyword FiND or MARCo)

http://find.redbridge.gov.uk

Who is MARCo for?• People from all sectors of the children and families workforce in

Redbridge

Where did it come from?• Commissioned by the High Risk Families Early Intervention Strategy

Group in October 2011. Official launch October 2012

What is on MARCo?• Main foundation of MARCo: directories and early intervention

services• Portals on data, maps, contacts, funding, training, local and national

strategies

http://find.redbridge.gov.uk

Directories and Early Intervention Services

Directories bringing together the full range of services categorised by

• Council (226)• Health (76)• Private and voluntary (403)• Other public (61)• Commissioned services (58)

Early Intervention services (617)

Alternatively, ‘shop’ for services using filters to narrow down your search, by:

• age, postal area, days of the week, disability/additional need, local or national service, locality and subject (services by subject)

http://find.redbridge.gov.uk

Services by SubjectWord cloud illustrating the range of subject areas searchable within MARCo.

How to access the Early Intervention Services Directory

What’s in the secure areas of MARCo?

Can MARCo be used to share or transfer files on families?No, MARCo is not for sharing of personal data

Detailed contact lists of colleagues: e.g. PSAs, EWOs, EPs, SENCOs, CAF Team, FiND, Children’s Centres, SLTs

Guidance and referral forms and ‘back office’ info, e.g. waiting lists, training materials, events, meetings and minutes

Detailed contact lists: sample Education Welfare Officers

Detailed contact list samples: MASH Team contact details

http://find.redbridge.gov.uk

Progress so far….

34,500 page views on MARCo since July 2012

3,200 ‘members’ from all sectors

Positive feedback from all partners

Local recognition as the place to come for information and resources

National recognition as a beacon of good multi-agency practice

http://find.redbridge.gov.uk

More information...

Contact Bruce Hausenloy at Families Information Direct (FiND)

Freephone 0800 587 7500Email find@redbridge.gov.ukWebsite http://find.redbridge.gov.uk