CASE STUDY / MSI

A SINGLE UK VOICE AND DATA PROVIDER FOR AN OVERSEAS BUSINESSMobility Services International (MSI) is a leading independent provider of corporate employee relocation services. Headquartered in Massachusetts and with offices across EMEA and APAC, MSI has delivered services in more than 160 countries worldwide. With its IT department based in the US, MSI needed a local UK partner to supply and support all communication systems at its London offices. But how does a global organisation successfully outsource its business critical voice and data services?

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BRIEFAs part of a relocation of its London office, MSI needed to invest in a communications platform to support its growing UK team. With MSI’s internal project team all based in the US, a highly competent and trusted local partner was required to lead the project from London. It was important to find a single voice and data supplier to enable MSI to fully outsource all telephony and IT services to one company.

SOLUTIONAurora delivered a turnkey solution encompassing all internet circuits and line services, a structured cabling network and the design and implementation of an integrated voice and data solution that could support both office based staff and mobile workers.

A key component in providing the turnkey solution was the Aurora delivery team comprising project management, pre stage design & planning, engineering, and training. This team became an integral part of the overall solution to MSI.

RESULT

“Aurora’s project team was exceptional. Our technical team is based in the US, yet Aurora was able to manage all of the planning over a series of conference calls between our CIO and various members of the Aurora team and this was always documented very clearly. I was really impressed at how well the Aurora team handled each of the finer points of the setup which lead to a completely worry-free implementation. MSI wouldn’t hesitate to recommend Aurora.”

Choosing to work with a single supplier benefitted MSI and the project greatly, increasing efficiency, improving accountability and simplifying communications.

Careful planning, timely ordering and tight project management ensured Aurora was able to deliver the whole solution to a very short programme, ahead of schedule, allowing MSI to move in within just 1 week of signing their lease. This saved MSI thousands of pounds by enabling them to avoid a late surrender of their old lease.

Good communications and a well resourced Aurora project team meant that MSI did not need to send a member of their own IT department or a US project manager to London at any stage during the project - even when the new office went live. This removed the need for regular international travel, saving MSI time and money.

Aurora’s proactive approach and experience of suppliers, particularly BT, was crucial. By carrying out a BT site survey, Aurora was able to recognise delay risks ahead of schedule and resolve them early. Had Aurora not completed its own BT survey and installed internal cabling on BT’s behalf, the project’s critical path would have been delayed and MSI would not have moved in on time.

Aurora provides MSI with a centralised help-desk covering all line, internet, telephone system and IT support calls, enabling faults to be logged, tracked and monitored more easily and resolved more quickly. All support contracts are assigned to a single account making supplier management easier for MSI.

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